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4Change Energy

4Change Energy is a Texas-based retail electricity provider offering competitive supply rates to electricity customers in Texas. 4Change Energy offers fixed and variable rate plans, as well as renewable energy options.

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Our Take On 4Change Energy

Based on our analysis of this company and on the customer feedback we have located from various sources, we have given 4Change Energy: 4 stars

What we like about 4Change Energy:

  • Their offers are consistently among the lowest available in Texas
  • They charge relatively low cancellation fees
  • 4% of their profits goes to charitable organizations across Texas

However, as no company is perfect, electricity customers interested in 4Change Energy might want to take note of:

  • Limited customer service hours
  • Additional charges for customer service other than online-based customer service options

Compare reviews with other suppliers.

4Change Energy Service Territory

4Change Energy offers residential electric supply in Texas, throughout the ERCOT grid. Customers in the following Transmission & Distribution Utility service territories are eligible to purchase electricity from 4Change Energy:

Available Plans

Plan Type Contract Length Features Early termination fee Our Thoughts
Residential fixed rate 3, 6, 12, 24 months
  • Base charge existing, even though claimed otherwise (utility base charge)
  • $9.95 charge for each month you use 0 kWh
  • Credit of $20.00 if you use more than 999 kWh per month
  • Refer a friend: you and your friend receive $25
$20/month remaining
  • Termination fee is quite low compared to other suppliers
  • There are many other potential charges in the T&Cs: charge for each payment transaction that is returned unpaid, charge for paying through a customer service representative (only free when using auto-pay), charge for calls requiring assistance from a customer care agent, charge for each request for duplicate documents, charge for disconnect notices, charge for failure to pay the past due amount before the expiration date of any 4Change Energy issued disconnection notice, etc.: make sure you pay your bill always on time using auto-pay, and that you keep your e-bill to avoid requiring copies.
  • Watch out for "no base charge". It is technically true, but the effect is the same. Firstly, there is still a utility base charge. Secondly, 4Change Energy offers you $20 credit for usages over 999 kWh per month. You are charged less when consuming more, which is the same as charging more for consuming less. Thirdly, you may be charged $9.95 for each month you use 0 kWh.
Residential fixed 100% renewable rate 12 months
  • Base charge existing, even though claimed otherwise (utility base charge)
  • $9.95 charge for each month you use 0 kWh
  • Credit of $20.00 if you use more than 999 kWh per month
  • Refer a friend: you and your friend receive $25
$20/month remaining
  • Same as for the non-renewable residential fixed rate
Residential variable rate 1 month
  • The price offered in the variable rate is the price that will be applied during your first billing cycle; this price may change in subsequent months at the sole discretion of 4Change Energy
  • Base charge existing, even though claimed otherwise (utility base charge)
  • $9.95 charge for each month you use 0 kWh
  • Credit of $20.00 if you use more than 999 kWh per month
  • Refer a friend: you and your friend receive $25
No termination fee
  • There are many other potential charges in the T&Cs: charge for each payment transaction that is returned unpaid, charge for paying through a customer service representative (only free when using auto-pay), charge for calls requiring assistance from a customer care agent, charge for each request for duplicate documents, charge for disconnect notices, charge for failure to pay the past due amount before the expiration date of any 4Change Energy issued disconnection notice, etc.: make sure you pay your bill always on time using auto-pay, and that you keep your e-bill to avoid requiring copies.
  • Watch out for "no base charge". It is technically true, but the effect is the same. Firstly, there is still a utility base charge. Secondly, 4Change Energy offers you $20 credit for usages over 999 kWh per month. You are charged less when consuming more, which is the same as charging more for consuming less. Thirdly, you may be charged $9.95 for each month you use 0 kWh.

Description of the Plan Types

Fixed rate plans

A fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Once the contract is finished, unless you renew it or terminate it, it will automatically switch to a variable rate. You can read more about what a fixed rate is.

Globally, customers have been pleased with 4Change's offers. Customers report that they appreciate savings on fixed rate electricity plans.

Electricity customers should opt for fixed rate contracts of longer periods of time. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.

Variable rate plans

A variable rate is a rate whose price (in ¢/kWh) varies each month. A variable can be at the discretion of the supplier, or the supplier can give rules on the variability of their rate. In this case it is at the discretion of the supplier, which we generally do not recommend. You can find out more about what a variable rate is.

With/without Base Charges

Some companies offer plans without base charges. This means that no matter how much you consume, the price (in ¢/kWh) will be the same. Most companies offer plans with a base charge; in this case, the price per kWh will not be the same depending on your consumption. The price will change if you consume 500 kWh, 1000 kWh, or 2000 kWh. In addition, some companies add an additional base charge for monthly usages below a certain threshold (usually 1000 kWh). Finally, some retail energy suppliers may claim to have no base charge, but the utility company will still have a base charge. All of this can be confusing, so it is important to have a good idea of your monthly consumption in order to accurately calculate your savings when choosing a supplier. If you do not know your monthly energy consumption, please use our Estimation Tool.

In this case, 4Change Energy claims not to have any base charge. Nevertheless there is still a utility base charge. In addition to this utility base charge, there is a 20$ credit for using more than 999 kWh, which ends being the same as a base charge: instead of charging more for using less, 4Change Energy charges less for using more.

Green Energy Plans

4Change Energy offers 100% green energy plans. To find out exactly what a renewable energy plan is, please visit our page: Impact of green rates on the environment.

Customer Reviews

We have rated 4Change Energy .

4Change Energy has an A+ rating with the Better Business Bureau, based on the relatively small number of complaints that have been resolved by 4Change Energy. Most of these complaints concerned billing & payments. Many customers report overpaying bills. As we have described in the Available Plans section, customer must be careful of extra charges for late payment, bill copies, etc. Nevertheless, when all goes well, customers have been pleased with 4Change Energy's services. Customers also appreciate the $25 refer a friend gift, which can be earned for each new customer referred.

For more detail on our rating, please visit our 4Change Energy customer reviews.

Company Background

4Change Energy launched in 2012, and is based in Dallas, TX. It is a subsidiary of Energy Future Holdings, the energy company formerly known as TXU Corporation. Along with 4Change Energy, Energy Future Holdings is the parent company of TXU Energy, a Texas-based competitive retail electric provider. Energy Futures Holdings also owns the competitive power generation company Luminant, which owns several coal- and nuclear-fired power generation facilities in Texas. The company also indirectly owns 80% of Oncor, though management of Oncor reports to a separate management board. 

On April 29, 2014, Energy Future Holdings filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 14-10980. The bankruptcy trial began in November, 2015. A key feature to the company's bankruptcy plan was the sale of Oncor, which - as of November, 2015 - is under review under the trial.

Contact 4Change Energy

Email: service@4ChangeEnergy.com

Phone: 1-855-784-2426

Mailing Address:

4Change Energy
PO Box 660361
Dallas, TX 75266-0361

Callmepower is independent and not affiliated with any supplier or utility.