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CenStar Energy Reviews

With natural gas and electricity customers across 3 states, CenStar Energy is an alternative supplier with positive customer service reviews. Fixed rates may deliver savings, but variable rates are less certain.

Our Thoughts

Fixed rate plans can be a good deal for CenStar Energy natural gas and electricity customers, although it is important to be sure you will not want to end your contract early, since early cancellation fees are high.

The company has excellent customer service reviews, and it receives a relatively low number of complaints based on its size. However, some customers are disappointed with losses on variable rate plans. Compare reviews with other suppliers.

Plans Available

Rate type Details Contract length & cancellation fees Our take
Fixed rates
  • Rate remains the same for entire contract period
  • 12, 18, or 24 month contracts
  • Cancellation fee: $25 for each month left on contract

Recommended:

  • Natural gas: 12 months
  • Electricity: 18 or 24 months
Variable rates
  • Rate changes each month

None

Not recommended

Savings on Fixed Rate Plans

Customers report that they appreciate saving on fixed rate natural gas and electricity plans with CenStar Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of the year. Learn more about common contract conditions.

Natural Gas Plans

For natural gas, we recommend 12 month plans with CenStar. This is because the price of natural gas per therm or cubic foot varies so much between seasons, that you can save if you capture a good rate during the winter when prices are at their lowest.

Electricity Plans

Electricity customers should opt for fixed rate contracts of 18 or 24 months. Prices of electricity per kilowatt-hour fluctuate over the course of a year, and you may actually lose money by not being able to take advantage of prices when they are low. However, the price of electricity actually increases over time, so periods longer than a year may deliver savings.

Postive Customer Service Ratings

CenStar Energy has an excellent A rating from the Better Business Bureau, based on the small number of complaints the company receives in relation to its size. Additionally CenStar Energy earned high marks for responding well to official customer complaints.

The New York state Public Service Commission gave CenStar Energy a rating of average for the number of complaints filed against the company in 2012.

Losses on Variable Rate Plans

Some customers are not pleased with the fact that variable rates may end up being more expensive with CenStar Energy than with their local utility. We do not recommend variable rate plans, since they are not regulated by your state government and could end up being a bad deal.

Disappointment with Cancellation Fees

Though standard on most fixed rate plans, some customers report disappointment with the fact that there are early cancellation fees with CenStar Energy. These fees are actually quite expensive, at $25 per month remaining in a customer's contract. We advise that customers do not sign up for fixed rate plans unless they are sure that they will want to stay with CenStar for their entire contract period.

Company Background

CenStar Energy is headquartered in New Rochelle, New York. It serves residential, non-profit, and business customers in New Jersey, New York, & Ohio.

Callmepower is independent and not affiliated with any supplier or utility.