East Coast Power & Gas Reviews
Based in the Bronx, East Coast Power & Gas is an Energy Service Company (ESCO) serving New York residents. The company has a good reputation for serving customers, but some may plan conditions are unclear.
Our Take
East Coast Power & Gas (EC P&G) earns high marks for customer service and having been in business for a long time. In addition, customers report saving on fixed rate plans in comparison to their local utility's rates.
However, some customers feel that not all plan conditions are clear, and may not appreciate the changing nature of variable rates.
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Plan Options & Recommendations
| Plan type | Details | Contract length | Early cancellation fee | Our recommendations |
|---|---|---|---|---|
| Fixed Rates |
|
12-24 months | Multiply the difference between current fixed rate and rate when customer cancels with estimated consumption for remainder of term based on historic usage |
Recommended:
|
| Variable Rates |
|
None | None | Not recommended |
Top Customer Service
The company has earned a glowing reputation with the Better Business Bureau (BBB), receiving an A+ rating for customer service as of March 2015. According to the BBB, East Coast Power & Gas has been around for a long time, signifying experience and knowledge in the field.
Additionally, the company has received no formal complaints from customers through the Better Business Bureau.
Savings on Fixed Rates
Customers report that they appreciate the amount they have been able to save on fixed rate contracts with EC P&G in comparison to their local utility.
We recommend plans lasting 12 months or less for natural gas customers. This is because the price of natural gas per therm or cubic foot changes singificantly between seasons, but is actually falling over time. Customers on fixed rate natural gas plans can save by locking in a competitive rate in the winter, when prices are the lowest. Longer than a year however, and customers risk losing money.
Electricity customers should opt for plans lasting 18 months or longer. The price of electricity per kilowatt-hour is rising over time, making a longer-term contract a good deal. Additionally, because the rate of electricity fluctuates so much over the course of a year, customers on fixed rate plans may miss out on savings when the price drops in a 12 month period.
Instability of Variable Rates
Some customers feel that variable rates with EC P&G are not a good choice and they may end up paying more in comparison to rates with their local utility.
We do not recommend variable rates with Energy Service Companies (ESCOs), because their prices are not regulated by your state government and can end up being volatile and more expensive for that reason.
Unclear Plan Terms
There have been some consumers who have voiced frustration with terms on fixed rate plans with East Coast Power & Gas. Some concerns center around extra charges based on consumption, and the fact that rates become variable at the end of fixed rate contract terms if customers take no action.
Company Background
East Coast Power & Gas is an ESCO serving New York customers with electricity and natural gas service.
EC P&G is based in the Bronx, New York.