FTR Energy Services Reviews
Based in Connecticut, FTR Energy Services serves electricity and natural gas to customers in 4 US states. Fixed rates and customer service have top marks, but there may be hidden contract terms.
Our Take
FTR Energy Services has a top customer service rating from the Better Business Bureau. Additionally, customers are pleased with fixed rate savings and green electricity options.
However, some customers feel that there are hidden contract conditions, and sales practices may be misleading. Compare reviews with other suppliers.
Plans Available
| Rate type | Details | Contract length | Our Recommendations |
|---|---|---|---|
| Fixed rates |
|
6, 12, or 24 months |
Recommended:
|
| Variable rates |
|
None | Not recommended |
Green Energy Options
Many customers appreciate the opportunity to sign up for green electricity plans with FTR Energy Services. Green plans help to generate electricity with wind power by purchasing Renewable Energy Certificates (RECs) worth 100% of your consumption. RECs pay for the wind energy projects and generation elsewhere in the United States, leading to a lesser dependence on brown energy sources.
Savings on Fixed Rates
There is the possibility to save on fixed rate plans, as long as you lock in a competitive rate during a cheaper time of the year. Many customers are pleased with their savings on FTR Energy Services fixed rates.
In order to save on the price of electricity per kilowatt-hour, we recommend 24 month contracts. Be sure to find a competitive rate during non-summer months, when prices are the cheapest. Customers may also be willing to endure possible higher prices for shorter periods because of the added value of green energy.
For natural gas, choose a 6 or 12 month contract during the winter, when prices of gas per therm/cubic foot are actually the cheapest.
Uncertain Variable Rates
We do not recommend variable rates, because they are not regulated by state government and may become more expensive than your local utility's rates.
Excellent Customer Reviews
FTR Energy Services enjoys an A+ rating from the Better Business Bureau for responding well to customer complaints. The company also receives a small number of complaints for a business of its size.
Misleading Sales Practices
Some customers allege that they were signed up for plans with FTR Energy Services without their knowledge.
Hidden Terms
There may be terms that customers are not prepared for, such as the fact that fixed rate contracts automatically revert to variable rates at the end of your contract period. Some customers are disappointed with this. Additionally, some benefits may not be available to everyone on FTR Energy Services plans. For instance, guaranteed savings plans may exclude customers on budget billing plans.
Company Background
Based in Stamford, Connecticut, FTR Energy Services serves 4 states with natural gas and electric service. It is a subsidiary of the Crius Group.