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Gateway Energy Services

Founded in 1997, Gateway Energy Services provides electricity and gas supply options for residential customers in six states. We recommend the longer term stability of their fixed rate plans.

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States Served

Natural Gas

Natural gas service is provided for residential customers in Kentucky, Maryland, New Jersey, New York, Ohio, and Pennsylvania.

Electricity

Gateway Energy Services serves residential electricity customers in Maryland, New Jersey, New York, and Pennsylvania.

The below map depicts electricity and gas service with Gateway Energy Services. States which receive both gas and electricity service are blue, while natural gas only states are red.

 

Commercial Customers

Business customers are served in all 6 states served for residential customers, with fixed and variable rate options.

Available Energy Plans

Plan Type Details Contract Length
Fixed Rate Plans
  • Rate remains the same for entire contract
  • Some plans only open to new customers
  • $0 - $200 cancellation fees, depending on term length & location
  • Most popular plan
  • May take up to 2 months to cancel
6, 11, 12, 18, 24, or 36 months
Variable Rates
  • Price changes each month based on market
  • Customers can switch to qualifying fixed rate plans at any time
  • No cancellation fees
  • Up to 2 months to cancel
No contract

Customer Reviews

In general, customer service experiences with Gateway Energy Services get very high marks. Additionally, consumers report great savings with fixed-rate plans.

On the other hand, customers report feeling uncomfortable with door to door sales tactics. Variable rates can spike from one month to the next, and consumers state that savings can be lost very quickly. On top of that, customers on fixed rate plans can be automatically switched over to variable rates at the end of their contract term. Some consumers feel that they are not adequately notified of these changes, which usually result in rate spikes.

Our take: Gateway Energy Services may be a good deal if you are able to find a fixed rate plan that offers competitive rates. Cancellation fees can be high, so be sure you will not want to exit early from your contract. Additionally, you may need to track when your contract ends - so you don't get shifted to a highly variable plan.

Read more on Gateway Energy Services reviews page.

Rewards

Customers can earn visa prepaid cards for joining Gateway Energy. Additionally, customers can earn a $25 prepaid visa card for each friend that joins Gateway Energy over the phone.

Contact Information

New customers can reach Gateway Energy Services at 1-800-313-8333, from 9 AM - 8 PM from Monday to Thursday, and 9 AM - 6 PM on Friday. Find out more contact information for the company, including email addresses.

Company Background

As a subsidiary of Direct Energy since 2011, Gateway Energy Services was founded in 1997 and now serves over 345,000 energy customers. The company is headquartered in Suffern, New York.

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