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New York Gas & Electric Reviews

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New York Gas & Electric is an ESCO serving New York residents. Some customers are pleased with savings on fixed rates, while others may feel that rewards are hard to collect.

Our Take

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Customers with New York Gas & Electric (NYG&E) are pleased with customer service interactions. Additionally, savings on fixed rate plans can be noticeable.

However, some customers may feel that rewards are difficult to redeem, and that variable rates are not stable.

Compare reviews with other Energy Service Companies (ESCOs).

Plan Types and Recommendations

Plan type Details Contract lengths Early termination fee Recommendations
Fixed rates
  • Rates remain the same for entire contract term
  • Rewards available
  • Notice of 30 days required to cancel
  • Service automatically reverts to variable rates at end of contract
  • 3 day right to recission period
12 or 24 months
  • 12 month plans: none
  • 24 month plans:
    • $100 if 12 months or fewer remaining
    • $200 if more than 12 months remaining

Recommended:

  • Gas: 12 months
  • Electricity: 24 months
Variable rates
  • Rates subject to change each month
  • Rewards available
  • 12% rebate on year's most expensive month (12 months of service required)
  • 3 day right to recission period
  • Notice of 30 days required to cancel
None None Not recommended

Top Customer Service

NYG&E's parent company, US Gas & Electric, has an A+ score from the Better Business Bureau for receiving a relatively low number of complaints for a company of its size, and responding well to customer concerns.

Savings on Fixed Rates

Customers report satisfaction with savings on fixed rate contracts with New York Gas & Electric. 

We recommend fixed rate plans for electricity customers lasting 18 months or longer. This is because the price of electricity per kilowatt-hour increases over time, but fluctuates so much over the course of a year that customers may not be able to save when market prices drop during a one year period.

Natural gas customers should opt for contracts lasting 12 months or fewer, because the rate of natural gas per therm or cubic foot is actually falling over time. However prices change so much between seasons, that customers can save on shorter contracts by signing up for service in the winter when prices are the cheapest. 

Difficulty Redeeming Rewards

Some customers report that it is difficult to cash in their rewards. There are allegations that the requirements to file a rebate request, for example, are not straightforward.

Unstable Variable Rates 

There are some customers who feel that variable rates are not a good deal with New York Gas & Electric. They state that rates can become more expensive shortly after an initially appealing price the first month.

We do not recommend variable rates with Energy Service Companies (ESCOs) because they are not regulated by your state government, and can therefore become more expensive than what your local utility offers.

Company Background

A subsidiary of Florida-based US Gas & Electric, New York Gas & Electric serves New York customers with natural gas and electricity.

Callmepower is independent and not affiliated with any supplier or utility.