Viridian Energy Reviews

Updated on 11/11/2021

min reading

Viridian Energy is an alternative natural gas and electricity supplier serving green energy options.

Our Opinion

Fixed rate plans can be a good deal with Viridian Energy. Variable rate plans are less stable, and we do not recommend variable rates for this reason.

Customer service has gotten good reviews from Better Business Bureau. Additionally, the company responded well to a government lawsuit by adapting its sales tactics and structure. Compare reviews with other suppliers.

Plans Available & Our Recommendations

Plan Type	Percent Green Energy	Contract Length & Cancellation Fee	Details	Our Thoughts
Fixed Rate 3DOM Fixed	50% 100% Wind	12 months - 3 years, $50 early cancellation fee	Rate remains the same for entire contract period	Recommended for electricity
Mixed Rates 3DOM Flex Self Lock 3DOM Flex Auto Lock	25-100% carbon offset	3 years, $50 early cancellation fee	Up to 6 months on promotional rate Promotional rate may be guaranteed a certain percentage below local utility Self Lock: Rate becomes index afterward Customer can lock in rates at any time during their contract Auto Lock: Rate automatically locks in after 6 month introductory rate	May be a good deal for electricity
Variable Rates Term Free	25-100% carbon offset	None - Contract automatically renews each month	Rate changes each month	Not recommended

Great Deals on Fixed Rate Plans

Customers report being able to save large amounts on fixed rate plans with Viridian Energy. Fixed rate plans for natural gas and electricity lock in one rate for the entire length of your contract. If you are able to lock in a good rate for the right amount of time, these plans can really be a smart choice. We recommend the following contract lengths:

Electricity: 18 months or more
Natural Gas: 12 months or less

Environmentally Friendly Energy

Viridian Energy delivers electricity and natural gas from green and carbon offset sources, which customers find refreshing.

Sources of green energy, like wind power, have virtually no negative impact on the environment during the generation of electricity. For natural gas, carbon offsets fund renewable energy projects and generation, based on up to 100% of your consumption. This counters the environmental impact of your natural gas consumption.

Viridian also partners with SolarCity to install home solar panels, another form of green electricity generation.

Good Customer Service

It has a B rating from the Better Business Bureau. It was well-ranked for responding appropriately to customer complaints, but government action against Viridian brought the score down.

Government Measures Against the Company

The Maryland Public Service Commission (MPSC) served a lawsuit against Viridian Energy based on false advertising about savings on variable rate plans, and claims that customers could cancel service any time. Additionally representatives allegedly misled customers that contracts would not need to be signed when in fact it was a requirement. In 2012 Viridian paid a penalty as ordered by the MPSC and ended its door to door sales campaign.

Good Response to Government Action

In addition to changing its company policies after the Maryland state action, Viridian Energy also responded well to requests from the Better Business Bureau (BBB). According to BBB, there was a pattern of complaints about variable rates doubling or tripling, long customer service wait times, and slow response to service requests. The company made steps to address the problems underlying these complaints as of July 2014, and the BBB deemend these changes as sufficient.