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Customer Reviews for Texas Retail Electric Providers

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If you're shopping for your electricity supply in Texas, we highly recommend you check out some of the customer reviews for the REPs that you're interested in, before making your final decision. Here we have compiled a summary of customer reviews for the REPs providing service in Texas.

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Comparing REP Reviews

Compare the customer experience with the five biggest retail energy providers in the US.

Which company should you choose for your alternate natural gas or electricity supplier? While many factors go in to your choice of energy supplier, checking out what other customers think is often helpful when making a final decision. Below we summarize customer reviews for some of the top alternative supply companies.

Looking for the Right Electricity Provider?Whether you are starting service or looking to choose the cheapest rate for your energy, call us at 832-460-0233 to switch suppliers in minutes!

Retail Electric Provider Pros Cons
4change energy logo

Texas-based retail electricity provider 4Change Energy offers competitive supply rates to electricity customers in Texas, including fixed and variable rate plans, as well as renewable energy options.

  • Good savings on fixed rate plans
  • Top marks from the Better Business Bureau (A+)

Read more 4Change Energy reviews

  • Minimum usage fees charged

ambit energy logo

Ambit Energy is a Dallas-based energy provider that has been operating since 2006. In Texas, the REP offers electricity at fixed and variable rates, along with green energy plans, with special savings for customers who enroll and pay their bills online.

  • Award-winning customer service
  • Savings on fixed rate plans

Read more Ambit Energy Services reviews

  • Variable rates may be unstable
  • Plan terms may not always be clear
amigo energy logo

Amigo Energy is one of the oldest retail electricity suppliers in Texas, and was founded in 2003. The company is a subsidiary of Just Energy.

  • Customers can save on fixed rate plans

Read more Amigo Energy reviews

  • Some reports of unresponsive customer service
  • Higher rates charged for consumption under 1000 kWh/month
andeler power logo

Andeler Power is a small, Texas-based retail energy supplier offering fixed and variable electricity supply rates to residential and small commercial Texas consumers.

  • A+ score from Better Business Bureau

Read more Andeler Power customer reviews

  • Some conditions and fees may be difficult to find
  • Variable rates may not be a good deal
APG & E logo

Houston-based AP Gas & Electric offers fixed and variable rates for electricity supply for customers across Texas.

  • Some customers have reported savings on long-term plans
  • Rewards options are appreciated by customers

Read more American Power & Gas reviews

  • High number of Texas-based complaints regarding billing
Retail Electric Provider Reviews (Pros) Cons
beyond power logo

Beyond Power is a Texas-based retail electricity provider that offers fixed rates to residential and small commercial customers that are 100% sourced from renewable content.

  • Strong BBB rating (very few complaints given the length of time the company has been in business)

Read more Beyond Power reviews

  • Limited selection of offers
bounce energy logo

Bounce Energy was established in 2008 and operates in three states. The company offers fixed, variable, and green energy options, as well as the option to "build your own plan". They also have a variety of customer rewards programs.

  • High customer satisfaction according to JD Power and Associates
  • User-friendly website

Read more Reviews for Bounce Energy

  • Rewards may be hard to redeem
  • Billing cycles may vary

breeze energy logo

Breeze Energy is a Texas-based retail electric provider that offers 100% wind energy to residential and commercial customers in Texas. Breeze Energy offers both fixed and variable rate plans.

  • Good savings on fixed rate offers

Read more Breeze Energy Reviews

  • Some problems reported with customer service
Retail Electric Provider Reviews (Pros) Cons

champion energy logo

Texas-based Champion Energy is a fast-growing retail electricity provider that has been in operation since 2002. In Texas the REP offers fixed and variable price plans, as well as green energy options, and has a strong record for customer service.

  • Great reviews for customer service
  • Savings on fixed rate plans

Read more Champion Energy reviews

  • May have hidden or misleading fees
  • Variable rates are unstable

cirro energy logo

Cirro Energy is a member of the NRG Energy family of energy companies and provides electricity supply to customers in Texas. They offer a limited range of products at competitive prices.

  • High BBB rating for customer service
  • Relatively clear terms and conditions

Read more Cirro Energy reviews

  • Minimum usage fees charged
  • Some reports of change in service quality since the company was acquired by NRG Energy
clearview energy logo

 

Clearview Energy is based in Texas and was named among the fastest-growing companies in 2014 by Inc. Magazine. The REP offers green electricity at fixed and prepaid rates, along with plans that include free electricity on Saturdays.

  • 100% green energy options
  • A+ from Better Business Bureau

Read more Clearview Energy reviews

  • Possible misleading sales techniques
  • Fees may be hidden

constellation logo

Constellation serves over 2.5 million residential and business customers across 15 states. In Texas Constellation offers fixed and variable energy prices, as well as green energy options, through its subsidiary, StarTex Power.

  • Attractive rewards offers
  • Great customer service reviews

More on our Constellation reviews page

  • Company sales people may be pushy
  • Contract terms may not be clearly disclosed
cpl retail energy logo

CPL Retail Energy, a subsidiary of Direct Energy is a competitive retail electric provider that serves customers in southern Texas. The REP offers fixed, variable, and prepaid plans.

  • Fixed rate plans can offer significant savings

Read more CPL Retail Energy reviews

  • Some customers have reported problems with billing and customer service quality
Retail Electric Provider Pros Cons
direct energy logo

Direct Energy is one of the largest competitive energy suppliers in North America, and serves 6 million customers across the continent. In Texas, Direct Energy sells electricity supply at fixed, variable, prepaid (no deposit) and plans that offer free electricity on certain days, as well as numerous home services.

  • Savings possible on fixed rates
  • High customer service ranking

Read more reviews for Direct Energy

  • Excessive telemarketing calls
  • Unpredictable variable rates
Retail Electric Provider Pros Cons
entrust energy logo

Entrust Energy is based in Texas and offers electricity at fixed and variable rates, along with green energy plans.

  • Easy to use online platform
  • A rating from Better Business Bureau

Read more Entrust Energy customer reviews

  • Salespeople are pushy according to some
  • Contract terms may not be fully explained
Retail Electric Provider Pros Cons
frontier utilities logo

Frontier Utilities offers online-based electricity plans for customers in Texas. A winner of the Better Business Bureau award for distinction in energy services, the company offers both fixed and variable rate options.

  • Prize in distinction from Better Business Bureau
  • Positive customer service reviews

Read more reviews for Frontier Utilities

  • Fees may not be transparent
  • Billing process not always clear
Retail Electric Provider Pros Cons
green mountain energy logo

Founded in 1997, Green Mountain Energy offers 100% renewable energy products, carbon offsets, and other sustainability solutions to residential and business customers in Texas.

  • Large variety of green energy plans
  • Top customer care rating from JD Power & Associates

Read more Green Mountain Energy reviews

  • Some sales tactics may be abrasive
  • Fees may not always disclosed
Retail Electric Provider Pros Cons
igs energy logo

One of the larger retail energy suppliers in the US, IGS Energy serves customers across 11 states. n Texas they offer fixed green energy rates, as well as home protection services.

  • Fixed rates can deliver good savings
  • Accommodating customer service

Read more IGS Energy reviews

  • Sales tactics may not be fully transparent
  • Billing may be confusing
infinite energy logo

Infinite Energy (also operating under the name Intelligent Energy in New Jersey & New York) offers retail offers retail electricity supply in Texas.

  • Customer service can be friendly
  • Good online accessibility

Read more Infinite Energy reviews

  • Plans may be difficult to cancel
  • Some customers have reported problems setting up auto-pay
Retail Electric Provider Reviews (Pros) Cons
just energy logo

With over two million customers across North America, Just Energy is one of the largest retail energy suppliers in the US. The company has been in operation since 1997, and offers a variety of fixed, variable, and green energy options.

  • Fixed rates can offer great savings
  • Many green energy plans to choose from

Read more Just Energy reviews

  • Allegations of misleading sales practices
  • Variable rates may fluctuate more than local utility plans
Retail Electric Provider Reviews (Pros) Cons
kona energy logo

Texas-based Kona Energy (formerly Simple Power) sells "refreshingly simple electricity" at fixed and variable rates to residential and small business customers across Texas.

  • Experienced executive team 
  • Saving on fixed rate plans is possible

Read more Kona Energy reviews

  • Billing may not always be easy to decipher
  • Customer service may not be fully reactive
Retail Electric Provider Reviews (Pros) Cons
liberty power logo

Founded in 2001, Liberty Power serves residential electricity customers at fixed rates in Texas. The REP is the largest independent retailer of electricity in the United States, and in 2012 was the largest Hispanic-owned energy company operating in the US.

  • Fixed rate savings appreciated by customers
  • Signing up for service is easy

Read more Liberty Power reviews

  • Variable rates may become expensive
Retail Electric Provider Reviews (Pros) Cons
north american power logo

North American Power provides competitive electricity at fixed rates sourced from renewable energy to residential customers in Texas.

  • Good selection of green energy plans
  • Friendly customer service experiences

Read more North American Power customer reviews

  • C rating from the Better Business Bureau
  • Some customers have complained of misleading sales techniques
Retail Electric Provider Reviews (Pros) Cons
reliant energy logo

An NRG company, Reliant Energy provides electricity service to over 1.5 million Texas residential and commercial customers. In addition to electricity, Reliant also offers other products including solar plans, home security, and extensive energy-saving tips.

   
Retail Electric Provider Reviews (Pros) Cons
spark energy logo

Spark Energy provides low-cost energy to over 100,000 commercial and residential customers in 12 states. They offer a variety of fixed and variable rate plans, along with green energy options.

  • Award-winning customer service from JD Power & Associates
  • Good savings possible on fixed rate plans

Read more Spark Energy reviews

  • Sales practices may be pushy
  • Variable rates may become expensive
stream energy logo

Founded in 2005, Stream Energy offers electricity and natural gas supply offers in seven states. The company also offers green energy.

  • Top customer service rating from Better Business Bureau
  • Affordable green energy options

Read more Stream Energy reviews

  • Some fees may not be readily disclosed
  • Variable rates may be more expensive than local utility
Retail Electric Provider Reviews (Pros) Cons
tara energy logo

Founded in 2002, Tara Energy is a retail electric provider that provides fixed rates and green energy in Texas. The company is a subsidiary of the Canadian-owned Just Energy group.

  • Some customers have reported savings on fixed rate plans

Read more Tara Energy reviews

  • Customers have reported difficulty resolving billing problems with customer service
think energy logo

Think Energy is a retail electricity provider serving residential and commercial customers in 12 energy markets. Think Energy only offers fixed price products, and doesn't charge early termination fees in many states.

  • Competitive pricing, no cancellation fees

Read more Think Energy Reviews

  • Some customers might find signing on with a new provider risky (the company has not yet proven itself)
trieagle logo tiny logo

TriEagle Energy is a Texas-based retail electric provider that serves customers in Texas, Pennsylvania, and New Jersey. The company offers conventional and green fixed rate and variable plans.

  • High rating on BBB
  • Savings on fixed rate plans

Read more TriEagle Energy Reviews

  • Some customers have reported difficulty reaching TriEagle Customer Service
txu logo tiny logo

TXU Energy > offers electricity fixed and variable rates for residential and commercial customers in Texas. The REP also offers plans with free electricity and renewable energy.

  • Effective response to customer concerns
  • Savings on fixed rate plans

Read more TXU Energy Reviews

  • Customers may be signed up for service without their approval
  • Bills may not always clear
Retail Electric Provider Reviews (Pros) Cons
wtu energy logo

A member of the Direct Energy family of companies, WTU Energy, supplies electricity to customers in West Texas.

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Read more WTU Energy customer reviews

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Retail Electric Provider Reviews (Pros) Cons
xoom energy logo

Based in North Carolina, Xoom Energy is one of the largest independent energy retailers in the country, offering electricity and natural gas supply in 15 states across the country. Along with offering both electricity and gas at fixed and variable rates, Xoom Energy offers green energy options.

  • Great customer service reviews from the Better Business Bureau
  • Green energy initiatives including tree planted for each new customer

Read more Xoom Energy customer reviews

  • Contract terms may be unclear
  • Too many telemarketing calls according to some

Need Help Choosing an REP?Whether you are starting service or looking to choose the cheapest electricity in Texas, call us at 832-460-0233 to switch suppliers in minutes!