Report a power outage and get a power outage update in Texas

No meter access or can´t find your ESI ID? Use the ESID lookup!

The final alternative way to find out which utility company services your location is by using your zip code and address to look up your ESID / ESI ID and the coding information table (above).

This ESID lookup method will only work if:

• your home address has a meter installed
• a smart meter is installed
• the smart meter is registered

Should all three ifs check out, continue to the look-up tool by Utility Choice - type in your zip code and address to get your meter's ESID number. After getting your ESID number, use the embedded five digit code to discover which utility company the meter pertains to.

If the power goes out, report a power outage or check the status of an outage

Check out the contact information below for each utility company to report a power outage, or use the Outage Map to see how many other customers have reported and when the outage is estimated to be repaired.

Reporting a power outage with Municipal and City Utilities in Texas

For customers who reside in communities under a co-op, municipal, or city utility service, please reference the list of utility companies to find the contact information and report a power outage.

Depending on the services provided by each local utility company, some services such as SMS text reporting or estimated repair times may not be available.

My power is out and my utility company does not detect any repairs needed

In the event that your power goes out, it is possible that the outage has nothing to do with the electrical infrastructure managed by your utility company or the grid's electricity generation.

If the utility company cannot detect or confirm a repair, and no other customers in the area have reported a power outage, it might mean that your electric provider (REP) has intentionally directed the utility company (TDU/TDSP) to disconnect service to your home.

A retail electric provider is not allowed to disconnect your electricity service in the following circumstances:

 Previous occupant's non-payment (previous occupant no longer resides at the premise)
 Non-payment of an unrelated electric service charge
 Non-payment of a different electric service type or class that is not included on the customer's bill when service was initiated
 Non-payment of under-billed fees over 6 months before current billing (except service theft and meter tampering cases)
 Non-payment for disputed service charges (until REP/PUC determines the charges accuracy and notification is received of the decision
 Estimated usage bill non-payment (unless it is part of a pre-approved meter reading program OR the TDU can't read the meter from causes outside of its control
 If REP is notified on or before the disconnection notice's final due date that an energy assistance provider will cover sufficient costs and remaining debts owed have been paid or are arranged to be paid
 Non-payment during an extreme weather emergency (REPs must offer, when requested by customers, a deferred payment plan for bills due throughout the emergency)
 Non-payment (before the notice's disconnection date) if a Chronic Condition or Critical Condition exemption form (for yourself or a household member) has been submitted to, and established with, the REP

• Chronic or Critical Condition customer protection: 5 things to know
• It does not guarantee uninterrupted electric service.
• Electricity-dependent household members (i.e. on life-supporting devices) must have a power generator in place to ensure continuous electricity.
• The exemption assists in intentional disconnections only (primarily for payment delinquency) by giving advanced disconnection notifications and extended time to avoid a service disconnection.
• For the C.C. exemption, a deferred payment plan must be organized with your REP and the patient's attending physician must contact the REP and submit a testament to the necessity of electric service to support life.
• The C.C. exemption from disconnection (due to illness or disability) lasts for 63 days and may be applied for again after the 63 days has passed & fulfilling the deferred payment plan.

A disconnection usually happens due to payment issues or unpaid balances on prior electric bills, but these are the official grounds (as defined by the Public Utility Commission of Texas) that result in a disconnection of electric service:

Need financial assistance with paying utility bills?See what national and Texan Energy Assistance programs are available to help pay your electricity bill, the eligibility requirements, and how to apply!