PSEG Contact Information

Whether it's for an emergency, a billing or payment concern, or any other reason, find all the information you need to reach PSEG here.

Natural Gas Emergencies

If you experience or witness a natural gas emergency, leave your home immediately and get to a safe place before calling 1-800-880-7734. This number is available 24 hours a day, seven days a week.

Alternatively, you may call the power outages line at 1-800-436-7734

No Heat

If your heating isn't working, make sure to first check the emergency switch, pilot light and thermostat before you call or schedule an appointment. To schedule a "No Heat" appointment, call 1-800-436-7734, or schedule an appointment online through your PSEG My Account.

Power Outages

In the case of a power outage in the PSEG service territory, call 1-800-436-7734, 24 hours a day, 7 days a week. You can also report outages online by logging in to your PSEG My Account, or check the PSEG Outage Map as well to check the status of the outage.

Streetlight Outages

You can report broken streetlights either online, through your PSEG My Account, or by calling 1-800-436-PSEG (7734).

Customer Service

Looking to Activate Service?Call us at phone currently not available if you are moving to the PSEG service area. We can start service in minutes!

The general telephone number for PSEG Customer Service is 1-800-436-PSEG (7734). PSEG has several Customer Service Centers located throughout its service territory. Find the exact locations below.

Billing Questions

For information about your bill, your account balance, or to report a change of address, call 1-800-436-PSEG (7734). Hours for billing information and assistance are Monday through Friday from 7:00 a.m. to 8:00 p.m., and Saturdays from 8:00 a.m. to 5:00 p.m. This service is closed on Sundays.

Bill Payment

You have two options for paying your PSEG electricity or gas bills over the phone. You can call 1-800-553-PSEG (7734) to pay by phone from your bank account, or call 1-888-575-6273 to pay by credit card. Note that while paying from your bank account is free, there is a $3.95 third party processing fee charged for paying by credit card.

Payment Assistance

Get in touch with PSEG as soon as possible if you think that you may not be able to make a payment, as you may be able to find a payment arrangement that works for you.

For more information about payment arrangements, call PSEG Collections at 1-800-357-2262, between the hours of 7:30 a.m. and 8:00 p.m., Monday through Friday.

Collections

To speak to someone about an overdue bill, payment arrangements and shut off notices, call 1-800-357-2262. Please note that this department is open Monday through Friday from 7:30 a.m. to 8:00 p.m., and is closed on weekends and holidays.

Meter Readings

You can submit a meter reading by phone at 1-800-436-PSEG (7734), or online through your PSEG My Account.

Worry Free Services

PSEG offers a number of home appliance protection plans and services. These include WorryFree Appliance Repair Protection Plans, Appliance Repair Service, and PSEG WorryFree Replacements. For more information about the WorryFree programs, call 1-800-350-PSEG (7734), or 1-800-539-PSEG (7734) for a quote for appliance replacements. You can also find more information about the plans online on PSEG's website.

Energy Choice

Learn more about competition in electricity and gas markets in New Jersey at 1-800-706-PSEG (7734), or on PSEG's website.

Find out MoreLearn more about energy choice in New Jersey in our dedicated page, or call us at phone currently not available

Report Fraud/Scams

Contact PSEG Business Assurance & Resilience if you think you have encountered someone who you suspect is impersonating a PSEG employee by sending an email to [email protected]

Other Contacts

PSEG Headquarters

PSEG Headquarters are located in the Tower Building at:

80 Park Plaza
P.O. Box 570
Newark, New Jersey 07101

The main telephone number for headquarters is 973-430-7000. You can find directions on how to reach Corporate Headquarters on PSEG's website.

Careers

Available opportunities and more information about careers at PSEG are available online. However, if you have a disability and need assistance (submitting your resume, applying for a position or registering for a test, etc.) please call 973-430-3845. PSEG is also present at recruiting events throughout New Jersey, and posts job offers on LinkedIn and Facebook.

Energy Management

To learn more about how you can use energy more efficiently and save money on your bill call 1-800-854-4444, or visit PSEG's website.

Cool Customer Program

Please note that as of May 31, 2014, this program is closed to new customers. Existing customers may call 1-800-854-4444 for more information about the program.

Customer Feedback

If you would like to provide feedback to PSEG about your experience as a customer, you can submit a feedback form online. Please note that emergencies/urgent issues should be addressed to 1-800-436-7734. You can mail feedback to the following address:

PSEG
P.O. Box 490
Cranford N.J. 07016

Business Solutions Center

PSEG business customers can call their toll-free Business Solutions Center line for all energy questions and concerns at 1-855-249-PSEG (7734). PSEG Business Solutions is open Monday through Friday from 7:00 a.m. to 8:00 p.m., and on Saturdays from 7:30 a.m. to 5:00 p.m.

Stockholders

PSEG stockholders can find more information on PSEG's website. PSEG uses Wells Fargo Shareowner Services (WFSS) as its Transfer Agent, Registrar, and Dividend Disbursing Agent for its common stock. Stockholders can call Wells Fargo Shareholder Services toll free at 1-800-242-0813. Their hours are Monday through Friday from 8:00 a.m. to 8:00 p.m., though an automates service is available 24/7.

To find more information about WFSS and PSEG stocks including how to email WFSS, go to the WFSS website at www.shareowneronline.com. Any requests for account changes, transfers and plan transactions should be sent in writing to:

Wells Fargo Shareowner Services
P.O. Box 64874
St Paul, MN 55164-0874

Tree Trimming

New Jersey PSEG customers should check on PSEG's website (search for "tree maintenance") to find out who to call in their area. PSEG Long Island customers should call 1-800-490-0025 for questions or concerns about tree trimming in their area.

PSEG Offices

PSEG Long Island

Find contact information for PSEG Long Island in our dedicated PSEG LI page.