Pay your RG&E bill
To pay your RG&E electricity or gas bills, there are different options to suit your preference.
| Summary |
|---|
Automatic payments
Customers can pay their bill automatically, using RG&E's Autopay service.
| Autopay | |
|---|---|
| Description | Autopay is the easiest way to pay your bill. The amount due is automatically withdrawn before the bill due date. |
| Payment amount | The full amount owed. The current bill and any outstanding fees. |
| Payment frequency | Once every billing period |
| Payment date | 23 days after the bill is sent to you (before the payment deadline). |
| Plan expiration date | Never. The plan ends only when you cancel. |
| Time for plan to be in place | This payment method takes 7 days to be put in place. |
One-time online payments
| One-time online payments | Description | Charge | Late payment fee |
|---|---|---|---|
| Pay by bank account | Pay once with your checking or savings account | Free of charge | 1.5% of the outstanding balance |
| Pay by credit or debit card | Pay by credit or debit card. | $2.95 fee | 1.5% of the outstanding balance |
Other ways to pay your bill
| Description | Late payment fee | |
|---|---|---|
| On your bank website | Many banks offer the possibility to pay your bills through their website. Visit your online banking service or call you bank for more information | 1.5% of the outstanding balance |
| By phone | 1.877.266.3492, Monday through Friday, 7 a.m. to 7 p.m., excluding holidays. | 1.5% of the outstanding balance |
| Pay in person | You can pay in person by going to an RG&E office (see list below). If not, you can go to a walk-in payment center. You can pay by cash, check or credit card. Walk-in payment centers are located in many supermarkets, shopping centers, or internet cafes. | 1.5% of the outstanding balance |
| Pay by mail | Include your check or money order, along with the paper bill stub. Write your RG&E account number on your check, and make your check out to RG&E. Send letter to: Electricity and Gas payments, RG&E, P.O. Box 847813, Boston, MA 02284-7813. | 1.5% of the outstanding balance |
Other solutions to help you pay your bill
Budget billing
Budget billing enables you to spread out your bill equally over the year. RG&E will estimate your energy usage over the whole year, and spread out the payments equally, so that even though both the price of electricity and your consumption will change every month, you will be paying the same amount. To find out more about this, go to our RG&E Budget Plan page.
Payment assistance programs
There are various payment assistance programs for people who have difficulty in paying their bill due to low income, medical difficulties, or for other reasons.
The main assistance program is called HEAP:
- Home Energy Assistance Program (HEAP): this is a federal grant program which helps eligible customers in paying for energy costs, repairs and weatherization. Customers may receive either a regular monthly payment, or an emergency one-time payment. For the 2014 - 2015 period, the funds opened November 17, 2014, and closed on March 27, 2015. The Department of Social Services will accept applications on or after those dates.
Payment arrangement options
Sometimes, you do not need a payment assistance program, but simply a one-time bit of slack, because you have trouble paying your bill just this one time. Payment arrangements are possible with RG&E. For this, you may call RG&E's customer service, or go to a RG&E customer service office near you.
Paperless billing
If you care about the environment, you can apply for paperless billing. Instead of receiving your bill through the postal service, you will receive it by email. The advantage is that you can access it anywhere you are connected to the internet.
RG&E Grid Offices
Would you like to discuss service, bill payment, or other issues in person? No problem! RG&E has a number of customer service locations ready to help you out.
| City | Address | Hours |
|---|---|---|
| Canandaigua | 79 Clark St, Canandaigua, NY 14424 | Monday through Friday, 8 a.m. to 5 p.m. |
| Geneseo | 56 Main St, Geneseo, NY 14454 | Monday through Friday, 8 a.m. to 5 p.m. |
| Sodus | 14 State St, Sodus, NY 14551 | Monday through Friday, 8 a.m. to 5 p.m. |
| Fillmore | 32 Main St, Fillmore, CA 93015 | Monday through Friday, 8 a.m. to 5 p.m. |
| Belmont | 23 Schuyler St, Belmont, NY 14813 | Tuesdays and Thursdays from 8 a.m. to 12 p.m. and from 1 p.m. to 5 p.m. |
| Rochester | 89 East Ave, Rochester, NY 14604 | Monday through Friday, 8:30 a.m. to 5 p.m |
| Rochester | 256 Waring Rd, Rochester, NY 14609 | Monday through Friday, 8:30 a.m. to 5 p.m |
| Rochester | 400 West Ave, Rochester, NY 14611 | Monday through Friday, 8:30 a.m. to 5 p.m, Saturdays from 9 a.m. to 12 p.m. |