Just Energy in Texas


Just Energy (formerly US Energy Savings) is a publically traded natural gas and electricity retailer, with numerous affiliate companies, including Tara Energy and Amigo Energy. It operates in the United States, Canada, and the UK.
Our Take On Just Energy
Just Energy offers a range of fixed and variable rate plans, along with a $100 refer-a-friend program. However, the company has been the subject of numerous consumer complaints regarding poor service, lack of transparency in pricing, and aggressive and deceptive sales practices.
What we like about Just Energy:
- Big payments for referring friends
- Large company, one of the most extensive in North America
- Very long term fixed rate plans
What made Just Energy lose some points:
- Mixed customer reviews
- Some customers have reported misleading sales tactics by Just Energy sales representatives
- Has been the subject of several lawsuits, and has been fined by regulators in New York and Illinois
Compare customer reviews of Just Energy with other suppliers.
Available Plans
Plan Type | Contract Length | Features | Early Termination Fee | Our Thoughts |
---|---|---|---|---|
Residential Fixed | 12, 36, and 60 months |
|
$175 for 12 month plan $75 for each year or partial year remaining for 36 and 60 month plans |
|
Residential Index | Month-to-month |
|
$175 |
|
Residential variable | Month-to-month |
|
None |
|
Plan Types In Depth
Fixed Rate Plans
A fixed rate contract offers a price (in ¢/kWh) that does not change over the whole period of the contract. However, customers should keep track of when their contract ends, as many retail electric providers in Texas will automatically switch existing customers to variable rates once their fixed contract reaches the end of its term.
Customers report that they appreciate savings on fixed rate electricity plans from Just Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year. In general we recommend that customers choose fixed rate contracts of at least one year. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low (this is where time of year becomes a factor in how good of a deal you can get with a fixed price plan). However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.
Variable Rate Plans
A variable rate is a rate whose price (in ¢/kWh) varies each month. The variable rate may change at the discretion of the supplier (as is the case with Just Energy variable rates), or as a function of price changes on an energy index. If you're interested in a variable rate, we recommend that you check out our backgrounders on variable and indexed rates in Texas.
Base Charges
Some of Just Energy's plans include a $4.95 base charge, while others include a $9.95 minimum usage charge. Be sure to read the Terms & Conditions to see the details of the plan you choose.
Green Energy Plans
Just Energy does not offer any 100% renewable plans. If you are interested in purchasing green energy in Texas, we recommend you check out some of our articles on green energy in Texas.
Customer Reviews
We rate Just Energy .
Just Energy has an F rating with the Better Business Bureau, based on a pattern of complaints and a few cases that remain unresolved. Some customers have reported issues with misleading and/or aggressive sales tactics from Just Energy representatives, and others been dissatisfied with the responsiveness of the billing and customer service departments. Just Energy has been the subject of lawsuits, and has been fined by regulators in New York and Illinois. That being said, as one of the largest retail energy providers in Texas, the company is bound to receive more complaints due to its size. You can find a more detailed summary of the Just Energy customer experience on our dedicated page.
Contact Just Energy
Customer Service
Phone (general): 1-866-587-8674
Hours: 7:30 a.m to 8:00 p.m., Monday through Saturday
Phone (prepaid): 1-877-866-6601
Hours: 7:30 a.m to 8:00 p.m., Monday through Saturday
Email: [email protected]
US Energy Savings
In the past, Just Energy