Just Energy in Texas

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Just Energy (formerly US Energy Savings) is a publically traded natural gas and electricity retailer, with numerous affiliate companies, including Tara Energy and Amigo Energy. It operates in the United States, Canada, and the UK.


Our Take On Just Energy

Just Energy offers a range of fixed and variable rate plans, along with a $100 refer-a-friend program. However, the company has been the subject of numerous consumer complaints regarding poor service, lack of transparency in pricing, and aggressive and deceptive sales practices. 

What we like about Just Energy:

  • Big payments for referring friends
  • Large company, one of the most extensive in North America
  • Very long term fixed rate plans

What made Just Energy lose some points:

  • Mixed customer reviews
  • Some customers have reported misleading sales tactics by Just Energy sales representatives
  • Has been the subject of several lawsuits, and has been fined by regulators in New York and Illinois

Compare customer reviews of Just Energy with other suppliers.

Available Plans

Plan Type Contract Length Features Early Termination Fee Our Thoughts
Residential Fixed 12, 36, and 60 months
  • Plans have either a base charge of $4.95, or a minimum usage charge of $9.95 for usage under 1000 kWh/month
  • E-billing discount of $0.005 per kWh on some plans
  • Prices may change if any regulatory changes lead to costs outside Direct Energy's control, or if there are changes in TDU charges, ERCOT charges, or in local & state taxes
  • Choose your own level of renewable content (state average = 10.8%)

$175 for 12 month plan

$75 for each year or partial year remaining for 36 and 60 month plans

  • 60 month plan is an interesting option for consumers with a long-term outlook
Residential Index Month-to-month
  • Low introductory rate that may vary in subsequent months
  • Price increase capped at a certain level
$175
  • In general, we recommend variable rates for short term only (less than one year)
  • Price cap prevents excessive price increases
Residential variable Month-to-month
  • Variable rate month to month, introductory price applies only to first month
None
  • Variable rate plans are generally not recommended, because prices can rise unexpectedly and you could end up paying more than before

Plan Types In Depth

Fixed Rate Plans

A fixed rate contract offers a price (in ¢/kWh) that does not change over the whole period of the contract. However, customers should keep track of when their contract ends, as many retail electric providers in Texas will automatically switch existing customers to variable rates once their fixed contract reaches the end of its term.

Customers report that they appreciate savings on fixed rate electricity plans from Just Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year. In general we recommend that customers choose fixed rate contracts of at least one year. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low (this is where time of year becomes a factor in how good of a deal you can get with a fixed price plan). However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. 

Variable Rate Plans

A variable rate is a rate whose price (in ¢/kWh) varies each month. The variable rate may change at the discretion of the supplier (as is the case with Just Energy variable rates), or as a function of price changes on an energy index. If you're interested in a variable rate, we recommend that you check out our backgrounders on variable and indexed rates in Texas.

Base Charges

Some of Just Energy's plans include a $4.95 base charge, while others include a $9.95 minimum usage charge. Be sure to read the Terms & Conditions to see the details of the plan you choose. 

Green Energy Plans

Just Energy does not offer any 100% renewable plans. If you are interested in purchasing green energy in Texas, we recommend you check out some of our articles on green energy in Texas.

Customer Reviews

We rate Just Energy direct-energy-rating.

Just Energy has an F rating with the Better Business Bureau, based on a pattern of complaints and a few cases that remain unresolved. Some customers have reported issues with misleading and/or aggressive sales tactics from Just Energy representatives, and others been dissatisfied with the responsiveness of the billing and customer service departments. Just Energy has been the subject of lawsuits, and has been fined by regulators in New York and Illinois. That being said, as one of the largest retail energy providers in Texas, the company is bound to receive more complaints due to its size. You can find a more detailed summary of the Just Energy customer experience on our dedicated page. 

Contact Just Energy

Customer Service

Phone (general): 1-866-587-8674
Hours: 7:30 a.m to 8:00 p.m., Monday through Saturday

Phone (prepaid): 1-877-866-6601
Hours: 7:30 a.m to 8:00 p.m., Monday through Saturday

Email: [email protected]

US Energy Savings

In the past, Just Energy 

 

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