New Leaf Energy
Our Take On New Leaf Energy
New Leaf Energy offers renewable energy plans through its affiliated companies, Direct Energy and Bounce Energy. Many customers have been satisfied by the low rates and the chance to purchase and support green energy, however some have been unhappy with the responsiveness of customer service. New Leaf offers an extensive rewards program whereby customers who pay their bill on time are eligible every six months for rewards ranging from restaurant gift cards to a free month of energy usage, to donations to the charity of your choice. Based on our analysis of what New Leaf offers and customer reviews, we rate the company 4 out of 5 stars.
What we like about New Leaf Energy:
- 100% renewable energy plans
- Extensive customer rewards offerings
What made New Leaf Energy lose some points:
- Limited variety of plans
- Some customer dissatisfaction with the responsiveness of customer service
|Plan Type||Contract Length||Features||Early Termination Fee||Our Thoughts|
|Fixed Rate Plans||12, 24 months||
||$135 termination fee||
We recommend fixed rates for longer terms (one year and more)
Plan Types In-Depth
Fixed Rate Plans
A fixed rate is a rate (in ¢/kWh) that does not change over the whole period of the contract. However, once the contract reaches the end of its term, Bounce Energy will autimatically switch customers to a variable rate. Find out more about fixed rates in Texas.
Why Choose a Fixed Rate?
Customers report that they appreciate savings on fixed rate electricity plans from Bounce Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year.
Electricity customers should opt for fixed rate contracts of longer periods of time. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.
Variable Rate Plans
A variable rate (in ¢/kWh) changes every month. A variable rate change can be at the discretion of the supplier or it might change based on a certain formula (this is known as an indexed rate). Learn more about variable rates in Texas, including our opinion of which type of rate you should choose. New Leaf does not offer variable rate plans, but upon the end of a contract, customers will be switched to month-to-month variable rate service until they choose to renew their fixed rate plan.
All of New Leaf's plans include base charges, which are incorporated into their average prices.
Green Energy Plans
New Leaf offers 100% green energy plans, at fixed rate prices.
Many New Leafcustomers are attracted by the company's extensive rewards programs, though some customers have encountered complications and difficulties when tryign to contact customer service.
Check out a more complete summary of New Leaf Energy customer reviews on our dedicated page.
As of 2015, New Leaf Energy is no longer accepting new customers on its own branded plans, but is instead offering customers service through Direct Energy and Bounce Energy's renewable plans. For more information on these two providers, please see our pages on Direct Energy and Bounce Energy in Texas.
Contact New Leaf Energy in Texas
Email: [email protected]