OUR Energy

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OUR Energy is a Texas based retail energy supplier offering residential and commercial electricity service to Texas consumers. OUR Energy offers fixed rate plans.


Our Take On OUR Energy

Based on our analysis of this company, the customer feedback we have detected from various sources, we have given OUR Energy: 

We have chosen to give OUR Energy this score because: consumer reviews and feedback seem to be generally positive, but their range of offers is somewhat limited, and doesn't include 100% renewable energy plans. We suggest that you sign up with OUR Energy if your priority is a standard 12 or 24 month fixed rate plan, and you are ok not having options like renewable energy plans, or different rates for nights and weekends. Make sure you read the T&Cs correctly and many questions to their sales people before signing up.

Available Plans

Plan type Contract Length Features Early termination fee Our Thoughts
Residential fixed  12, 24 months
  • Base charge vs. No base charge options
$200 The "OUR Optimal" plan could benefit customers who have very regular electricity usage that does not drop below 500 kWh/month, or go above 999kWh/month. 

Description of the Plan Types

Fixed rate plans

A fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Once the contract is finished, unless you renew it or terminate it, it will automatically switch to a variable rate. For more information about what a fixed rate is: /energy-markets/fixed-rate-energy-offers

Customers report that they appreciate savings on fixed rate electricity plans from OUR Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year. 

Electricity customers should opt for fixed rate contracts of longer periods of time, in order to benefit from lower prices. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. 

Variable rate plans

A variable rate is a rate whose price (in ¢/kWh) varies each month. A variable can be at the discretion of the supplier, or the supplier can give rules on the variability of their rate. For more information about what a variable rate is: /energy-markets/variable-rate-plans-for-electricity-and-gas

With/without Base Charges

With OUR Energy, there are 2 different base charges:

  • The first base charge is for all levels of usage
  • The second is only for bills with a usage under 1000 kWh. This is justified by the fact that even if you use little or no electricity, there is still a need for maintenance.

Some plans apply one, or both of these base charges. Make sure to read the EFL carefully. 

Green Energy Plans

OUR Energy offers does not offer 100% green energy plans. The renewable content included in their plans is slightly below the state average of 10.7%.

Customer Reviews

We have rated this supplier .

OUR Energy has an A+ rating with the Better Business Bureau, based on *the small number of complaints that have been made against it relative to its size. Customers appreciate the $25 credit for referrals, which can be earned for each new customer referred.  Some customers have been dissatisfied with the responsiveness of the billing and customer service departments. 

Company Contact Information

Email: [email protected] / [email protected] / [email protected]

Phone: 1.888.545.4687 /281.552.8390

 

 

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