TruSmart Energy offers electricity service to Texas customers, including prepaid plans, and plans offering lower rates at night and on weekends.
Our Take On TruSmart Energy
Based on our analysis of this company, the customer feedback we have detected from various sources, we have given TruSmart Energy:
Why we give TruSmart four stars: they offer innovative plans, 100% renewable plans, and competitive rates. Compare reviews with other suppliers.
|Plan Type||Contract Length||Features||Early Termination Fee||Our Thoughts|
|Usage limited plans||12, 18 month fixed rate||
Recommended: For customers who have low-energy consumption and know they won't exceed their monthly limit
|Nights and Weekends plans||Fixed (12 or 24 months), or variable rate month-to-month||
||$250||Recommended: Longer term plan if rates are competitive.|
||$0||Not Recommended: Consumers should avoid variable rate plans because prices can be higher than expected, unless there is a specific need for a prepaid plan.|
*Early Termination Fee not applicable if customer moves.
Description of the Plan Types
Fixed Rate Plans
A fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Once the contract is finished, unless you renew it or terminate it, it will automatically switch to a variable rate. For more information about what a fixed rate is: /energy-markets/fixed-rate-energy-offers
Customers report that they appreciate savings on fixed rate electricity plans from TruSmart Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year. In particular, consumers who are able to adjust their consumption habits to take advantage of lower rates at night or in the morning may find TruSmart's nights and weekends plans to be a good deal.
Electricity customers should opt for fixed rate contracts of 12 months or more. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.
Variable rate plans
A variable rate is a rate whose price (in ¢/kWh) varies each month. A variable can be at the discretion of the supplier, or the supplier can give rules on the variability of their rate. For more information about what a variable rate is: /energy-markets/variable-rate-plans-for-electricity-and-gas
With/without Base Charges
TruSmart Energy applies monthly base charges to some plans if usage is under a certain kWh/month floor.
Green Energy Plans
TruSmart Energy does offer 100% green energy plans. The 6% renewable content included in their plans is below the state average of 10.7%.
We have rated this supplier .
TruSmart Energy has an A+ rating with the Better Business Bureau, based on the small number of complaints that have been made against it relative to its size. Customers can earn rewards and prepaid gift cards when they sign up for or as part of certain plans.
For more detail on our rating, please visit TruSmart customer reviews.
Company Contact Information
Customer Service: 1-800-818-6132
New Customer Sales: 1-855-750-0899
Customer Service: 1-888-399-5501
New Customer Sales: 1-855-881-0489
3100 Richmond Ave, Suite 405
Houston, TX 77098