Call, write, or email: find full contact information for the retail electricity provider TXU Energy here. Call TXU Energy at 1-800-818-6132 or find more ways to get in touch below.
Looking to Start Service With TXU Energy?Call us at 832-460-0233 to find the best rates and start service in minutes!
Call TXU Energy Customer Service
TXU Energy's customer service line for residential customers is available at 1-800-818-6132. New customers can call 1-855-750-0899. Customers in the Dallas Fort Worth area can also call 972-791-2888. TXU Energy has live customer service agents available 24/7.
The fax number for TXU Energy is 1-866-434-2314.
Business CustomersThe customer service number for business/commercial customers is 1-888-399-5501. Customer service hours for business customers are Monday through Friday, from 7:00 a.m. to 7:00 p.m.
Email Customer Service
Email TXU Energy customer service by filling out an online form.
TXU Energy Mailing Address
TXU Energy General Mailing Address
TXU Energy Executive Feedback
P.O. Box 650764
Dallas, Texas 75262-0764
Contact your local utility in the event of a widespread power outage or downed power line.
- AEP Texas 1-866-223-8508
- CenterPoint Energy 1-800-332-7143
- Oncor Electric Delivery 1-888-313-4747
- Sharyland Utilities 1-800-442-8688
- Texas-New Mexico Power Company 1-888-866-7456
TXU Energy Online
Many customer services are available online on TXU Energy's website, including:
- Bill payment
- Updating account information (moving, cancelling service)
- Plan renewals
- Pay your bill
- See your usage history
TXU Energy customers can also chat with live customer service agents online