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Contact TXU Energy

Call, write, or email: find full contact information for the retail electricity provider TXU Energy here. Call TXU Energy at 1-800-818-6132 or find more ways to get in touch below.

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Call TXU Energy Customer Service

TXU Energy's customer service line for residential customers is available at 1-800-818-6132. New customers can call 1-855-750-0899. Customers in the Dallas Fort Worth area can also call 972-791-2888. TXU Energy has live customer service agents available 24/7.

The fax number for TXU Energy is 1-866-434-2314.

Business CustomersThe customer service number for business/commercial customers is 1-888-399-5501. Customer service hours for business customers are Monday through Friday, from 7:00 a.m. to 7:00 p.m.

Email Customer Service

Email TXU Energy customer service by filling out an online form.

TXU Energy Mailing Address

TXU Energy General Mailing Address

TXU Energy Executive Feedback
P.O. Box 650764
Dallas, Texas 75262-0764

Emergency Numbers

Contact your local utility in the event of a widespread power outage or downed power line.

TXU Energy Online

Many customer services are available online on TXU Energy's website, including:

  • Bill payment
  • Updating account information (moving, cancelling service)
  • Plan renewals
  • Pay your bill
  • See your usage history

TXU Energy customers can also chat with live customer service agents online

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