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Customer Reviews for New York ESCOs

Which Energy Service Company (ESCO) should you choose for your electricity or natural gas supplier in New York state? We detail customer reviews of some of the biggest ESCOs serving New York customers below.

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Comparing ESCO Suppliers

Compare the customer experience with 5 major American ESCOs.

ESCO
Pros
Cons
Services in New York
Agway Energy Services
  • Customer complaints handled well
  • Fixed rate plans can deliver savings

More Agway Energy Services reviews

  • Plan terms may not always be easy to understand 
  • Unstable variable rates are possible
Electricity & Natural Gas
Alpha Gas & Electric
  • Customer service representatives are attentive
  • Savings possible on fixed rate plans

More Alpha Gas & Electric reviews

  • Improper identification of salespeople has been reported
  • Savings may not occur on variable rate plans
Electricity & Natural Gas
Ambit Energy
  • Top rating from the Better Business Bureau
  • Guaranteed Savings plans can deliver on promise

More Ambit Energy reviews

  • Variable rates can be expensive
  • Hidden fees and conditions may be an issue
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
American Power & Gas
  • Variety of green energy plans
  • Customers enjoy rewards options

More American Power & Gas reviews

  • Rates on variable rates not always appreciated
  • Unfavorable service rating from Better Business Bureau
Electricity & Natural Gas
AP Gas & Electric
  • Positive reviews for customer service
  • Noticeable savings with fixed rate plans

More AP Gas & Electric reviews

  • Potentially not transparent door to door sales
  • Billing may be confusing
Electricity
BluCo Energy
  • Possible economies with fixed rates
  • Customer complaint volume is low

More reviews for BluCo Energy

  • Somewhat new ESCO services
  • Telesales practices may be pushy
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
BlueRock Energy
  • Variety of green energy choices
  • Takes care of customer issues quickly

More BlueRock Energy reviews

  • Not always clear contract conditions
  • Variable rates may not deliver savings
Electricity & Natural Gas
Bounce Energy
  • Customer satisfaction high says JD Power and Associates
  • Website easy to use

More Bounce Energy reviews

  • May be difficult to collect rewards
  • Billing cycles may be complicated
Electricity
CenStarEnergy
  • Receives a low number of complaints based on its size
  • Savings possible with fixed rates

More CenStar Energy reviews

  • ​Early cancellation fees may be high
  • Instability possible on variable rate plans
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
Clearview Energy
  • Green energy plans available from 100% renewable sources
  • Top customer service ratings 

More Clearview Energy reviews

  • Hidden fees may occur on some plans
  • Sales techniques may be unclear
Natural Gas
ConEdison Solutions
  • Savings on fixed rate plans available
  • Affordable options for green electricity

More ConEdison Solutions reviews

  • Expensive variable rates for some customers
  • Response time for official complaints may be slow
Electricity
Constellation
  • Green energy plans can deliver savings
  • A+ rating from Better Business Bureau

More Constellation reviews

  • Trial period may end sooner than planned
  • Sales allegedly target vulnerable consumers
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
Direct Energy
  • Enrolling at the right time can deliver fixed rate savings
  • #1 rating for customer satisfaction from JD Power & Associates

More Direct Energy reviews

  • Reports of uneven customer service
  • Contract terms could be unclear
Electricity & Natural Gas
East Coast Power & Gas
  • Experienced company in the field
  • Customers can gain savings with fixed rate plans

More East Coast Power & Gas reviews

  • Extra charges based on consumption
  • Variable plans may not stick to market rates
Electricity & Natural Gas
Eligo Energy
  • Positive customer service experiences
  • Attractive savings with fixed rates

More Eligo Energy reviews

  • Newer company with less experience
  • Sales practices may be pushy
Electricity
ESCO
Pros
Cons
Services in New York
Energy Plus
  • Responds well to customer complaints
  • A+ customer service review from Better Business Bureau

More Energy Plus reviews

  • May target consumers unfairly
  • Facing government action for false advertising claims
Electricity & Natural Gas
Entrust Energy
  • Easy to use online services
  • Helpful customer service representatives

More Entrust Energy reviews

  • Contract provisions may be unclear
  • Savings not guaranteed on variable plans
Electricity & Natural Gas
Ethical Electric
  • B+ rating from Better Business Bureau
  • Political activism for green energy

More Ethical Electric reviews

  • Prices may be higher to compensate for renewable energy
  • Variable rates can be expensive
Electricity
ESCO
Pros
Cons
Services in New York
Frontier Utilities
  • Awarded "Distinction in Energy Services" from the Better Business Bureau
  • Customer service good at addressing concerns

More Frontier Utilities reviews

  • Some hidden fees for things like setting up auto-pay
  • Bills sent via email can be lost
Electricity
FTR Energy Services
  • Fixed rates can deliver savings
  • Good green electricity options

More FTR Energy reviews

  • Customers may be signed up for service without consent
  • Rate automatically variable at end of term
Electricity & Natural Gas
Great Eastern Energy
  • Top customer service ratings
  • Fixed rate plans can be a good deal

More Great Eastern Energy reviews

  • May be hard to get in touch with representatives
  • Variable rates may change excessively
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
Green Mountain Energy
  • Savings on green energy plans
  • High customer satisfaction scores

More Green Mountain Energy reviews

  • Fees to begin service
  • Salespeople may be assertive
Electricity
Gulf Electricity
  • Savings on fixed rate plans
  • Automatically switched to local utility at end of plans

More Gulf Electricity reviews

  • Billing may be unclear
  • Online services may not be straightforward
Electricity
IDT Energy
  • A+ score from Better Business Bureau
  • No early cancellation fee

More IDT Energy reviews

  • Sales reps may not correctly identify themselves
  • Variable rates may change too much
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
IGS Energy
  • Friendly customer service experiences
  • Stable savings possible on fixed rate plans

More IGS Energy reviews

  • Account management may be unclear
  • Bills could be more itemized
Electricity & Natural Gas
Infinite Energy
  • Easy to communicate with customer service online
  • Top customer service scores

More Infinite Energy reviews

  • Automatic switching to variable rates at end of contract
  • May be difficult to cancel service
Natural Gas
Inspire Energy
  • B+ rating for customer service from Better Business Bureau
  • Green options for electricity

More Inspire Energy reviews

  • Only variable rates available
  • Variable rates can be unstable
Electricity
ESCO
Pros
Cons
Services in New York
Just Energy
  • Nice green energy choices
  • Customers can economize on fixed rate plans

More Just Energy reviews

  • Government action against company related to sales practices
  • F rating from Better Business Bureau
Electricity & Natural Gas
Kona Energy
  • Team with lots of experience in the field
  • Savings possible on some fixed rate contract lengths 

More Kona Energy reviews

  • Customer service may not be responsive
  • Billing figures may be unclear
Electricity
Liberty Power
  • Green energy on a variety of plan options
  • Easy process to sign up for service

More Liberty Power reviews

  • Some customers allegedly misled on plan conditions
  • Could better address pattern of complaints
Electricity
ESCO
Pros
Cons
Services in New York
Major Energy
  • Many rewards options 
  • Customer service rating of A+ from Better Business Bureau

More Major Energy reviews

  • Wait times may be long to speak with representatives
  • Customers may not feel informed of their plan options
Electricity & Natural Gas
Marathon Energy
  • Top customer service rating from Better Business Bureau
  • Economies on fixed rate plans

More Marathon Energy reviews

  • Telemarketers may call often seeking new customers
  • Variable rates may fluctuate too much
Electricity & Natural Gas
National Fuel Resources
  • Positive reviews for customer service
  • Easy to redeem rewards

More National Fuel Resources reviews

  • Plans automatically become variable at end of term
  • Rates on variable plans may shift more than expected
Natural Gas
ESCO
Pros
Cons
Services in New York
New York Gas & Electric
  • Savings possible on fixed rate plans
  • A+ Better Business Bureau review

More New York Gas & Electric reviews

  • Process to redeem rewards may be unclear
  • Variable prices can be expensive after initial month
Electricity & Natural Gas
North American Power
  • Helpful customer service representatives
  • Good green energy options

More North American Power reviews

  • Large number of complaints based on size of company
  • Renewal notice may not be received in time
Electricity & Natural Gas
NRG Energy
  • Good choice of renewable energy plans 
  • Rewards and plan add-ons often appreciated

More NRG Energy reviews

  • Prices may skyrocket after 3-month introductory period
  • Variable rates may be unstable
Electricity
ESCO
Pros
Cons
Services in New York
Oasis Energy
  • Positive customer service experiences
  • Strong interactive online presence

More Oasis Energy reviews

  • May have misleading claims about savings
  • Pattern of complaints not fully addressed
Electricity & Natural Gas
Perigee Energy
  • Responds well to customer complaints
  • Savings on fixed rate plans possible

More Perigee Energy reviews

  • Variable rates can be expensive
  • Early cancellation fees on variable rate plans
Electricity
Plymouth Rock Energy
  • Fixed rates can deliver savings
  • No early cancellation fees

More Plymouth Rock Energy reviews

  • Some experience long wait times to speak with representatives
  • Plan terms may not be easy to understand
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
Public Power
  • Good rewards options
  • Savings with fixed rate stability

More Public Power reviews

  • Government action for misleading customers
  • Telemarketing practices may be assertive
Electricity & Natural Gas
Spark Energy
  • Good green energy options available
  • Responsive to customers on social media

More Spark Energy reviews

  • Website may be difficult to use
  • Potentially misleading sales practices
Electricity & Natural Gas
Starion Energy
  • Strong response to customer complaints
  • Savings possible on fixed rates

More Starion Energy reviews

  • Sales representatives may not always correctly identify themselves
  • Variable rates may fluctuate more than expected
Electricity & Natural Gas
ESCO
Pros
Cons
Services in New York
Stream Energy
  • A rating from Better Business Bureau
  • Easy to use online services

More Stream Energy reviews

  • Extra fees may be unclear to some customers
  • Billing plans may be difficult to set up
Electricity & Natural Gas
Titan Gas & Power
  • Receives a small number of customer complaints for its size
  • A- score for customer service

More Titan Gas & Power reviews

  • Sales may not be fully transparent
  • Items on bill may not be clear to understand
Natural Gas
Verde Energy
  • Handles customer concerns effectively
  • Fixed rate plans can deliver savings

More Verde Energy reviews

  • May be slow to cancel plans
  • Guaranteed savings plans may not deliver 
Electricity
ESCO
Pros
Cons
Services in New York
Viridian Energy
  • Variety of green energy options 
  • Responded well to government action by changing sales practices

More Viridan Energy reviews

  • Faced government action based on false advertising
  • Variable rates may be unstable
Electricity & Natural Gas
Xoom Energy
  • Savings on fixed rate green plans possible
  • Customer service can be friendly

More Xoom Energy reviews

  • Sales tactics may be misleading
  • Telemarketing calls may be more frequent than preferred
Electricity & Natural Gas