Duke Energy Retail was acquired by Dynegy, Inc. in April, 2015. They can be reached at 1-877-331-3045.
Call Customer Service
Contact Dynegy for any question about signing up, terms & conditions, your supply bill, your tariffs, or payments, from Monday to Saturday, 8pm - 5pm EST:
|Residential/Business Customer Service||1-877-331-3045|
Email Customer Service
To reach Dynegy's customer service by email, please fill in the online Contact Form.
Contact by Post
|For payments||Duke Energy Retail
PO Box 1327
Charlotte, NC 28201-1327
|For general correspondence||Dynegy
312 Walnut Street, Suite 1500
Cincinnati, Ohio 45202