Contact Duke Energy Retail
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Duke Energy Retail was acquired by Dynegy, Inc. in April, 2015. They can be reached at 1-877-331-3045.
Call Customer Service
Contact Dynegy for any question about signing up, terms & conditions, your supply bill, your tariffs, or payments, from Monday to Saturday, 8pm - 5pm EST:
| Residential/Business Customer Service | 1-877-331-3045 |
Email Customer Service
To reach Dynegy's customer service by email, please fill in the online Contact Form.
Contact by Post
| For payments | Duke Energy Retail PO Box 1327 Charlotte, NC 28201-1327 |
| For general correspondence | Dynegy 312 Walnut Street, Suite 1500 Cincinnati, Ohio 45202 |