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National Fuel Resources Reviews

National Fuel Resources is an alternate supplier serving natural gas to Pennsylvania and New York customers. The company has a great reputation for responding to customer complaints, but some may feel that variable rates are unstable.

Our Take

National Fuel Resources has a good reputation for the quality of its customer service. Additionally, customers are pleased with rewards options with the company. Fixed rates can offer good savings, as well.

However, some customers are not pleased with the fact that fixed rate contracts with National Fuel Resources automatically revert to variable rates, and some may feel that variable rates are unstable.

Compare customer reviews with other alternate suppliers.

Available Plans & Our Thoughts

Plan Type Contract Length Early Cancellation Fee Details Our Recommendations
Fixed Rates 12 months $99
  • Rates remain the same for entire contract length
  • 30 days notice required to cancel
  • Notice given 30-60 days before end of contract
  • Rates automatically becomes variable at end of contract

Recommended

Variable Rates 12 months None
  • Rate subject to change each month
  • Promotional rate for first month
  • 30 days notice required to cancel
  • Equation is disclosed that is used to calculate rate each month 
Not recommended

Fixed Rate Savings

Customers with alternate suppliers like National Fuel Resources should opt for fixed rate contracts. By locking in a competitive rate for natural gas per therm during the winter, customers can save between seasons. We recommend contracts of less than one year, because the cost of natural gas fluctuates between seasons and customers can really economize. However, plans that are longer than one year are not a good deal because the rate of natural gas is actually falling over time.

Variable rate contracts are not recommended because National Fuel Resources is not regulated by your state government and prices could become more expensive than your local utility.

Top Customer Service

As of March 2015 the company has an A+ rating from the Better Business Bureau for handling customer concerns effectively and rapidly. National Fuel Resources also receives a small number of complaints for a company of its size.

Good Rewards Programs

Customers appreciate the fact that they can earn $20 for each friend they refer who signs up for service. Additionally, customers report that this benefit is easy to redeem.

Automatic Rate Switch

Some customers have felt dissatisfied with the fact that rates with National Fuel Resources automatically become variable at the end of their contract term. Some report that they were unaware of this condition and did not feel prepared for it.

Instability with Variable Rates

Variable rates may not be the best deal with National Fuel Resources, and some customers report that they have found variable rates to be more expensive than they were expecting, in comparison to their local utility.

Company Background

Based in Williamsville, New York, National Fuel Resources serves New York and Pennsylvania customers with natural gas.

Callmepower is independent and not affiliated with any supplier or utility.