Contact Gateway Energy Services
Residential customers can reach New Gateway Energy Services at 1-800-313-8333.
Starting New Service
New Gateway Energy Services residential customers should contact 1-800-313-8333 to start new service. The line is open during the following times, in Eastern Standard Time (EST):
| Days of the week | Hours |
|---|---|
| Monday - Thursday | 9 AM to 8 PM |
| Friday | 9 AM to 6 PM |
Commercial customers should be sure to call 1-800-715-8777 to start new service.
Fax Line for New Customers
If you'd like to send an inquiry about new service via fax, you can reach Gateway Energy Services at 1-845-503-2290.
Main Customer Service Line
Call 1-800-805-8586 to speak with a Gateway Energy Services representative about billing, account, and rate issues. Also be sure to call this number to change your account address, if you are moving for example. Customers calling from Texas should dial 1-888-601-2178.
Customer service representatives are available during the following times, in Eastern Standard Time (EST):
| Days of the week | Hours |
|---|---|
| Monday - Thursday | 9 AM to 8 PM |
| Friday | 9 AM to 6 PM |
Main Fax Line
Existing customers can reach Gateway Energy Services via fax at 1-877-326-6810.
Contact by Email
Depending on whether you are a new or existing customer, you can contact Gateway Energy Services at the following email addresses:
| Customer Type | Email Address |
|---|---|
| New Customers | [email protected] |
| Existing Customers | [email protected] |
Mailing Addresses
You can reach Gateway Energy Services by mail:
| Customer Type | Address |
|---|---|
| Existing Customers | Customer Care Department Gateway Energy Services 400 Rella Blvd., Suite 300 Montebello, N.Y. 10901 |
| New Customers | Sales Department Gateway Energy Services 400 Rella Blvd., Suite 300 Montebello, N.Y. 10901 |
| Pennsylvania Office | Gateway Energy Services 190 Welles St., Ste 110 Forty Fort, PA 18704 |
More Information
Read more about the company on our Gateway Energy Services company profile page, or read Gateway Energy Services customer reviews. You can also compare reviews with other suppliers.