Moving Out in Pennsylvania: Stopping Your PPL Electric Utilities Service


Boxes to pack, mail to forward, services to transfer or stop... Moving is a big job! Luckily, stopping power service with PPL Electric Utilities when you move is easy! Follow these simple steps to close your PPL Electric Utilities account and stop service at your old home.

You can request to close your PPL Electric Utilities account up to 40 days before your move

Contact PPL Electric Utilities

Log on to your online account

You can request to close your account online, through your online account with PPL Electric. To do so, simply log in to your online account on the PPL Electric Utilities website, and follow the directions online.

Activate an account online

If you do not already have an account online, you will have to activate one in order to close your account. You can activate your online account with PPL Electric on their website.

Information Required

To close your account with PPL Electric Utilities, you will need to provide the following information:

  • The date you would like service to stop (i.e. your moving date)
  • A forwarding mailing address
  • That's it!

F.A.Q About Closing a PPL Electric Utilities Account

What if I have multiple accounts?

If you have more than one account with PPL Electric Utilities you will have to complete a Stop Service request for each account.

What if I have credit on my bill or my security deposit hasn't been returned?

Any credit remaining on your account will be refunded on your final bill. This includes your security deposit and any interest that you may have earned. If your credit is more than the balance of your final bill, the remaining amount to be refunded will be mailed to your forwarding address.

What if I need the meter removed from the building?

Call a customer service representative at 1-800-342-5775 between 8:00 a.m and 5:00 p.m. from Monday to Friday to make an appointment to have the meter removed from the building.

Can I close my account retroactively (for a date in the past)?

No. You cannot stop service from PPL Electric Utilities for a date in the past. 

Did You Know?Depending on where you are moving to, you may have a choice of your electricity supplier. Call us at 347-410-8789 to find out more

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