Power outage or downed wire (24/7)
1-800-342-5775Press the outage option, or text OUT to 898775. Dial 911 first if a wire is down or anyone is hurt.
Customer service
1-800-342-5775Mon to Fri 7 a.m. to 7 p.m. Automated bill pay 24/7. Also 1-800-DIAL-PPL.
Call before you dig
811PA-One Call. Free 24/7 hotline. Required by state law at least 3 business days before any digging project.
Full PPL Electric phone directory
Twelve dedicated lines cover almost every reason a residential or business customer would call. The main 1-800-342-5775 number can route any request, but the dedicated lines have shorter queues and authorized agents.
| Purpose | Number | Hours | Fee |
|---|---|---|---|
| Customer service: start, stop, transfer, account updates, meter reads | 1-800-342-5775 | Mon to Fri 7 a.m. to 7 p.m. | None |
| Power outage or downed wire | 1-800-342-5775 | 24/7 | None |
| Hearing or speech impaired (TTY) | 1-800-231-7288 | Mon to Fri 8 a.m. to 5 p.m. | None |
| Pay bill by phone (BillMatrix) | 1-800-672-2413 | 24/7 | $2.95 |
| Billing dispute or error | 1-877-486-9204 | Mon to Fri 8 a.m. to 6 p.m. | None |
| Payment arrangements; CAP / OnTrack enrollment | 1-800-358-6623 | Mon to Fri 7 a.m. to 8 p.m. | None |
| E-Power rebates (residential) | 1-866-660-4551 | Mon to Fri 8 a.m. to 5 p.m. | None |
| E-Power rebates (business) | 1-866-432-5501 | Mon to Fri 8 a.m. to 5 p.m. | None |
| Mid-large business and industrial | 1-888-220-9991 | Mon to Fri 8 a.m. to 5 p.m. | None |
| PA Electric Choice / shopping info | 1-888-668-4775 | Mon to Fri 8 a.m. to 5 p.m. | None |
| PA-One Call (call before you dig) | 811 | 24/7 | None |
| PA PUC complaint or shut-off dispute | 1-800-692-7380 | Mon to Fri 8 a.m. to 4:30 p.m. | None |
Source: PPL Electric contact directory; PA PUC Bureau of Consumer Services.
Best time to call: avoid Monday morning
Call-center traffic at PPL follows the same weekly pattern as most U.S. utilities. Tuesday through Thursday between 10 a.m. and 2 p.m. is the off-peak window, with reported average wait times under 2 minutes. Monday mornings and the day after a holiday can run 15 minutes or longer.
Best: Tue to Thu, 10 a.m. to 2 p.m.
Average reported wait under 2 minutes. Agents have full bandwidth to set up plans, run credit checks, and authorize payment extensions.
Workable: Fri afternoons
Quieter than weekday mornings, but agents may not handle complex multi-step requests before the weekend.
Avoid: Mon morning, post-holiday
Waits commonly exceed 15 minutes. Outage calls also spike here, so non-urgent requests sit in a backlog.
How to spot a fake "PPL" caller
Utility-impersonation scams cost U.S. consumers tens of millions of dollars each year per FTC complaints. A real PPL agent will never demand payment by gift card, prepaid debit card or wire transfer.
- !Demands payment within the hour with same-day shut-off. PPL gives 10 days' written notice for any disconnection.
- !Asks for a gift-card number, prepaid card or wire transfer. Real PPL only takes bank draft, credit card via BillMatrix, mailed check or walk-in cash.
- !Cannot read back your last bill amount or account number. A legitimate PPL agent can verify both. Hang up if they cannot.
- ✓If unsure, hang up and dial PPL directly at 1-800-342-5775. Report the scam to the PA PUC Bureau of Consumer Services at 1-800-692-7380.
More on PPL Electric
Contact PPL Electric
Full contact directory: phone, mail, email, online portal.
Bill payment options
Auto-pay, online, phone, mail and walk-in fees compared.
Customer service overview
Start service, supply choice, CAP / OnTrack, FAQs.
Understand your bill
Line-by-line decoder, including the Price to Compare.
E-Power rebates
PPL energy-efficiency rebates for residential and business.
Time-of-Use pricing
PPL's peak / off-peak rate and how much you can save.
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