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PPL Electric Phone Number


Looking to speak to someone from PPL Electric Utilities? You've come to the right place! Whether it's to talk to a customer service representative or to report an outage, we've compiled the numbers you need to get in touch with PPL Electric Utilities in Pennsylvania.

Electrical Emergency/Power Outage Phone Number

Call 1-800-342-5775 for power outages. Choose option 1, then press 3 for emergency. Call 911 for other emergencies, such as contact with a power line.

Customer Service Phone Line

PPL Electric's customer service line is open from Monday to Friday, 8:00 a.m. to 5:00 p.m. at 1-800-DIAL-PPL (1-800-342-5775).

Bill Payment

PPL Electric customers must use a secure third-party vendor, BillMatrix, to pay their electric bills over the phone, at 1-800-672-2413. BillMatrix accepts credit or debit card payments. Note that there is a $3.95 processing fee charged by BillMatrix to use this service.

Payment Assistance

If you are behind on a bill and would like more information about payment assistance, call 1-800-358-6623 (hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.)

Mid-Large Business and Industrial Customers Phone

Larger customers (industrial and mid-large business) should call 1-888-220-9991 and press option 4 to reach customer service. They can also send an email to [email protected] for responses to their questions and concerns.

Telecommunications (for the deaf) Phone Number

Call 1-800-231-7288 for customer service

E-Power Program Phone Number (Residential)

The E-Power program offers information and discounts about saving energy. Call 1-866-660-4551 for more information (hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.)

Business E-Power Program Number

Business customers interested in the E-Power program should call 1-866-432-5501 between Monday and Friday, from 8:00 a.m. to 5:00 p.m.

Telephone Number to Learn About Electric Choice in Pennsylvania

Call 1-888-668-4775 for more information about electric choice and your options.

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PA-One Call

Call before you dig - dial 811

Privacy Concerns

If you have a concern or a question regarding PPL Electric Utilities's privacy policy and the use of your personal information, call 610-774-6494, or send an email at [email protected]


To inquire about a press release or news published by PPL Electric Utilities, contact PPL Electric's spokesman Paul Wirth at 610-774-5997

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