Victoria Electric Coop : Service, phone numbers, and bill pay
The Victoria Electric Coop is an 80+ year-old energy distribution company, based in Victoria, Texas that delivers electric service to residents of Victoria, Calhoun, Refugio, Goliad, Dewitt, and Jackson counties. The Victoria Electric Coop service area excludes the city of Victoria (77901, a majority of 77904, and partially 77905) which gives many Crossroads residents the power to choose a retail electric provider. Victoria Electric Coop provides internet service, customer login access, a few options to make bill payments, power outage resources, and a customer service phone number. The Victoria Electric Coop login and the free Victoria EC Mobile App is available to manage account details, bill pay, and set up notifications.
City of Victoria residents : AEP Texas Central service area
As Victoria Electric Coop does not include the city of Victoria in their service area, it is open to competition among the 70+ Retail Electric Providers (REPs) that operate across the Texas deregulated market.
It is worth noting that no matter which electric provider is chosen, AEP Texas Central is the investor-owned utility company that services the areas not included within the Victoria Electric Coop service area. AEP Texas has their own set of standard tariffs on electricity (energy rate and monthly delivery fee) that are passed through all REPs and on to consumers.
| TDU | TDU monthly base fee | TDU ¢/kWh energy rate |
|---|---|---|
| AEP North | $3.57/mo | 3.0078¢/kWh |
| Oncor Electric Delivery | $3.42/mo | 3.4928¢/kWh |
| CenterPoint | $4.39/mo | 3.2669¢/kWh |
| AEP Central | $4.27/mo | 3.7458¢/kWh |
| TNMP | $7.85/mo | 4.0403¢/kWh |
Victoria Electric Coop power outage resources
Access the Victoria Electric Coop power outage information page to see if your neighborhood may be affected. Customers may also be informed on an outage by calling the VEC Outage Hotline at 1-361-582-5555 or on the Victoria Electric Coop facebook page.
Report a Victoria Electric Coop outage To report a power outage with Victoria Electric Coop, call:
1-361-573-2428
Contact : Victoria Electric Coop phone number and customer service
| Call reason | Contact |
|---|---|
| Downed pole or power line | 9-1-1 then: 1-361-582-5555 |
| REPORTING: Power outage |
1-361-582-5555 |
| General customer service: request/connect service request a disconnection |
1-361-573-2428 |
| General customer service | Live Chat with VEC support |
| Infinium Internet service | 1-361-582-5550 |
| Digging/excavating | 8-1-1 or 1-800-344-8377 |
Tree branches touching or fell on power lines? Customers should call Victoria Electric Coop immediately to trim back or remove any potentially hazardous tree branches:
1-361-573-2428
Victoria Electric Coop bill payment : AutoPay and other pay methods
Victoria Electric Coop offers customers a few ways to make a bill payment:
| Bill pay method | Site/location | Availability |
|---|---|---|
| One-time online payment |
Victoria Electric Coop One-Time bill payment |
24/7 |
| One-time office-location payment |
102 S Ben Jordan St Victoria, Texas 77901 -OR- 5502 US HWY 59N Victoria, Texas 77905 |
Mon-Fri 7:30am-5pm |
| AutoPay | Credit/Debit card | Victoria Electric Coop sign up form (fax to 1-361-573-5753) |
automatic payment 1st of month |
| AutoPay | Bank account | Victoria Electric Coop sign up form (fax to 1-361-573-5753) |
automatic payment 5th of month |
| Victoria Electric Coop login Customer portal |
Victoria Electric Coop login or Register with Victoria Electric Coop |
24/7 |
| Drop Box - Victoria (First Convenience Bank) (except for eminent, non-pay disconnections) |
Victoria - First Convenience Bank (inside Super Wal-Mart) 9002 N. Navarro St. Victoria, Texas 77904 |
Mon-Sat, 10am - 6pm Sun, 12pm-4pm |
| Drop Box - Port Lavaca (HEB) (except for eminent, non-pay disconnections) |
Port Lavaca HEB 101 Calhoun Plaza Port Lavaca, Texas 77979 |
Everyday, 7am-11pm |
| Drop Box - Port O'Connor (VEC) (except for eminent, non-pay disconnections) |
Victoria Electric Coop office 15552 State Hwy. 185 East Port O'Connor, TX 77982 |
Office: second Fri of the month, 9am-5pm Drop box: 24/7 |
Victoria Electric Coop internet and products
Not only does Victoria Electric Coop offer electric service to customers, but in their line of product offering is the Infinium Internet Service. The service area for Victoria Electric Coop internet service is in select locations at the moment. Pre-registration for Victoria Electric Coop's Infinium Internet Service is available for other locations to determine setup initiatives based on community demand.
Included in the products that Victoria Electric Coop offers is:
- Rheem® Marathon® water heater
- GenerLink generators for unexpected power outages ($650 - $1025 cost range, pre-tax, including the VEC $100 processing and installation fee)
- Meter loop (meter box, breaker box, and weatherhead) - non-returnable / non-refundable
Moving out of the Victoria Electric Coop service area? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even annual freezes on summer rates!
New Service customers : Victoria Electric Coop setup
New customers have the choice to setup service with Victoria Electric Coop by:
Applying for new VEC service online
Calling 1-361-573-2428, or
Visiting the Victoria Electric Coop office at 102 S Ben Jordan St or 5502 US HWY 59N
To setup service, new customers will need (minimum):
- Service location: state, city, and address (not a P.O. Box) - and start date
- Personal identification allowed
- Deposit, if necessary (determined by a soft credit check)
- Lease or proof of purchase, if necessary (at time of connection)
Victoria Electric Coop login : Customer portal and App
Establish (or update) Auto Pay or make a quick online payment:
Even though registering with Victoria Electric Coop's customer portal is not required, customers should take advantage of the login access and the anytime, anywhere bill payment feature it offers.
Securely review account and billing information - anytime, anywhere!
Along with the convenience of the customer portal, Victoria Electric Coop also has a Mobile App which is available on the Apple App Store or Google Play Store (free downloads, check device compatibility).