Looking for a new electric provider and tired of speaking to automated machines?Our knowledgeable advisers are just a call away to help with your electricity service query. Contact us today at  (346)293-7657
Call Center opening hours: Monday to Friday from 8:00 am to 12:00 pm

Contact AEP Texas

This page details all the information needed to reach AEP Texas, whether you have questions regarding your bills and payments, emergency needs, or more.


Customer Service

You can contact AEP Texas for your customer service needs, like billing questions and electricity or gas service issues:

Contact by Customer Service Hours
Phone 1-877-373-4858 Mon - Fri 8:00 AM - 8:00 PM, Sat, 8:00 AM - 6:00 PM
Email https://www.aeptexas.com/contact/#EmailForm 24/7

Electricity Outages

In the case of an electricity power outage:

Outages Hours
866-223-8508 24/7

Bill Payment

To pay your bill, you must contact your retail energy supplier (REP), not your utility company. For a list of all the Texas REPs, please go to our Texas suppliers pages.

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Moving from a local coop service area to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even annual freezes on summer rates!
Give us a call to set up service with some of the best energy rates on the market!
(346)293-7657
Call Center opening hours: Monday to Friday from 8:00 am to 12:00 pm