Contact AEP Texas
Updated on
min reading
This page details all the information needed to reach AEP Texas, whether you have questions regarding your bills and payments, emergency needs, or more.
Customer Service
You can contact AEP Texas for your customer service needs, like billing questions and electricity or gas service issues:
| Contact by | Customer Service | Hours |
|---|---|---|
| Phone | 1-877-373-4858 | Mon - Fri 8:00 AM - 8:00 PM, Sat, 8:00 AM - 6:00 PM |
| https://www.aeptexas.com/contact/#EmailForm | 24/7 |
Electricity Outages
In the case of an electricity power outage:
| Outages | Hours |
|---|---|
| 866-223-8508 | 24/7 |
Bill Payment
To pay your bill, you must contact your retail energy supplier (REP), not your utility company. For a list of all the Texas REPs, please go to our Texas suppliers pages.