Report a power outage and get a power outage update in Texas

power outage

Extreme and/or unseasonal weather can threaten the delivery of power to your home. While in most cases your retail electric provider is your first point of contact for your electricity concerns, it is your Transmission and Distribution Utility (TDU) that is responsible for responding to power outages and electricity-related emergencies. Nearly all TDUs have a 24/7 power outage phone number available and most have their own power outage map which includes the number of customers affected, repair updates, and estimated time the outage will last. Continue reading to find your TDU's contact information, and what to do if you don't know which one to call.


Does it matter which power grid I am on?

The short answer: Nope.

If your lights suddenly go off and the electrical hum goes silent, it is extremely unlikely that the power outage is stemming from the electricity grid itself. In nearly all cases, an outage will come from a blown transformer, power poles knocked over, or power lines snapped by tree limbs. However, in the smallest possibility that a power grid faces issues, knowing which grid you are on may come in handy.

Texas power grids

The Electric Reliability Council of Texas (ERCOT) service area, which cover most of Texas, is dominated by five deregulated (energy retail) transmission and distribution utility companies (TDUs). The remaining Texas areas that are not on the ERCOT grid are covered by three other national grids (below) which are regulated and not open to retail competition.

The non-ERCOT grids in Texas include (in order of largest to smallest coverage) the Southwest Power Pool (SPP), Midcontinent Independent System Operator (MISO), and the Western Electricity Coordinating Council (WECC).

  1. SPP area covers the majority of the Texas panhandle (Lubbock, Amarillo, Canyon, Dumas, Pampa, Hereford, and Panhandle) and the northeast/upper east corner of Texas (cities of Texarkana, Henderson, Marshall, Jefferson, Pittsburg, Boston, Carthage, and Center)
  2. The MISO service area covers a segment of east-central Texas, just bordering north of Harris County, and powers Beaumont, Tyler, Huntsville, Jasper, Conroe, Bryan, Madisonville, Livingston, Woodville, and surrounding communities.
  3. The grid with the smallest coverage in Texas, the WECC, has the western tip of Texas. WECC services all of El Paso County and Hudspeth County and portions of Culberson, Jeff Davis, and Presidio Counties. The major cities in this area include El Paso and Sierra Blanca.

How do I locate the utility company for my area?

Regardless of location and service area, you should always communicate a power outage with your utility company, not your electric provider. There are a few places to turn to when you need to find out which TDU services your area and exact location.

The monthly electric bill sent by your electric provider (in deregulated zones)

A surefire way to know which utility company works directly with your retail electric provider is to check out your monthly billing statement. Considering every electricity provider charges their customers the utility company's fees and energy rate charges, the energy distributor charging those tariffs is most likely listed (by your electric provider) on that same bill.

If you have read this far ... ... that means either you haven't received a bill yet, misplaced it, or tossed it.
Whatever the case, there are a couple other ways (below) to figure out which utility company services your address!

Find your utility company by location

Even though this is more of an estimation, using a general location tends to be the fastest way to understand which utility company services an exact address. Below are the Texas power grids, their coverage areas with larger cities, and the utility company outage information for each.

Utility Companies in Texas by location
Power grid Texas zone Included cities Utility Company (TDU) Power Outage contact Power Outage Map
ERCOT North Central & South Central Dallas, Fort Worth, Arlington, Waco Oncor Electric Delivery 1-888-313-4747 Oncor Outage Map
Lewisville, Princeton, Gatesville, Pilot Point Texas-New Mexico Power (TNMP) 1-888-866-7456 TNMP Outage Map
Austin Austin Energy 1-512-322-9100 Austin Energy Outage Map
San Antonio City Public Services (CPS) Energy 1-210-353-4357 CPS Outage Map
South Brownsville, Laredo AEP Texas 1-866-223-8508 AEP Texas Outage Map
Gulf Coast Houston, Katy, Galveston CenterPoint Energy 1-800-332-7143 CenterPoint Outage Map
Corpus Christi, Aransas Pass, Rockport, Victoria AEP Texas 1-866-223-8508 AEP Texas Outage Map
League City, Texas City, Friendswood, Angleton Texas-New Mexico Power (TNMP) 1-888-866-7456 TNMP Outage Map
West Midland, Odessa, Big Spring Oncor Electric Delivery 1-888-313-4747 Oncor Outage Map
Abilene, San Angelo, Del Rio AEP Texas 1-866-223-8508 AEP Texas Outage Map
Fort Stockton, Sanderson, Pecos Texas-New Mexico Power (TNMP) 1-888-866-7456 TNMP Outage Map
SPP Texas panhandle Amarillo, Pampa, Canyon, Dumas Xcel Energy 1-800-895-1999 Xcel Energy Outage Map
Lubbock Lubbock Power & Light 1-806-775-2509 Lubbock Power & Light Outage Map
Memphis, Wellington, Shamrock, Clarendon Southwestern Electric Power Company (SWEPCO) 1-888-218-3919 SWEPCO Outage Map
Far east Texarkana, Longview, Marshall, Center Southwestern Electric Power Company (SWEPCO) 1-888-218-3919 SWEPCO Outage Map
MISO East central Beaumont, The Woodlands, Huntsville, Port Arthur Entergy Texas 1-800-968-8243 Entergy Outage Map
WECC Furthest west of Texas El Paso, Sierra Blanca, Van Horn El Paso Electric Co. 1-915-877-3400 El Paso Electric Co. Outage Map

Find your utility company using your electricity meter's ESID number

If you have a meter already installed and have access to it, try to find the ESI ID (sometimes called the ESID) number. This is a unique X-digit number assigned to each meter by the utility company for the area..

ESID / ESI ID format The ESI ID is only numeric (no letters are included) and is found on the front face of the meter. The ESI ID may range anywhere from 17 to 22 digits in length and includes an identification code for each utility company.

The utility company (TDU) code consists of five numbers (digits places 3 to 7). The first two digits will be a "10" followed by the five digit TDU identity code. [For example: 100310986034669210].

Use your ESI ID number - identify the utility company - report / get an update on a power outage
five digit number Transmission & Distribution Utility company 24/7 Power Outage phone number View Outage update status
03109 Sharyland Utilities (now Oncor) 1-888-313-4747 Oncor Outage Map
03278 AEP TX Central (now AEP Texas) 1-866-223-8508 AEP Texas Outage Map
07806 Entergy (on MISO grid & Regulated) 1-800-968-8243 Entergy Outage Map
08901 CenterPoint 1-800-332-7143 CenterPoint Outage Map
13830 Nueces Electric 1-800-632-9288 Nueces Electric Outage Map
17008 Sharyland Utilities-McAllen (now Oncor) 1-888-313-4747 Oncor Outage Map
17698 SWEPCO (on SPP grid & Regulated) 1-888-218-3919 SWEPCO Outage Map
17699 Oncor/SESCO 1-888-313-4747 Oncor Outage Map
20404 AEP TX North (now AEP Texas) 1-866-223-8508 AEP Texas Outage Map
40051 Texas New Mexico Power (TNMP) 1-866-223-8508 TNMP Outage Map
44372 Oncor Electric Delivery 1-888-313-4747 Oncor Outage Map

No meter access or canĀ“t find your ESI ID? Use the ESID lookup!

The final alternative way to find out which utility company services your location is by using your zip code and address to look up your ESID / ESI ID and the coding information table (above).

This ESID lookup method will only work if:

  • your home address has a meter installed
  • a smart meter is installed
  • the smart meter is registered

Should all three ifs check out, continue to the look-up tool by Utility Choice - type in your zip code and address to get your meter's ESID number. After getting your ESID number, use the embedded five digit code to discover which utility company the meter pertains to.

If the power goes out, report a power outage or check the status of an outage

Check out the contact information below for each utility company to report a power outage, or use the Outage Map to see how many other customers have reported and when the outage is estimated to be repaired.

Power Outage phone numbers (24/7) and Outage Maps for Utility Companies in Texas
Utility Company (TDU) Power Outage number Power Outage Map
Oncor Electric Delivery 1-888-313-4747 Oncor Outage Map
Xcel Energy 1-800-895-1999 Xcel Energy Outage Map
CenterPoint Energy 1-800-332-7143 CenterPoint Outage Map
AEP Texas 1-866-223-8508 AEP Texas Outage Map
Entergy Texas 1-800-968-8243 Entergy Outage Map
Texas-New Mexico Power (TNMP) 1-888-866-7456 TNMP Outage Map
Southwestern Electric Power Company (SWEPCO) 1-888-218-3919 SWEPCO Outage Map
El Paso Electric Co. 1-915-877-3400 El Paso Electric Co. Outage Map
Austin Energy 1-512-322-9100 Austin Energy Outage Map
City Public Services (CPS) Energy 1-210-353-4357 CPS Outage Map
Lubbock Power & Light 1-806-775-2509 Lubbock Power & Light Outage Map

Reporting a power outage with Municipal and City Utilities in Texas

For customers who reside in communities under a co-op, municipal, or city utility service, please reference the list of utility companies to find the contact information and report a power outage.

Depending on the services provided by each local utility company, some services such as SMS text reporting or estimated repair times may not be available.

My power is out and my utility company does not detect any repairs needed

In the event that your power goes out, it is possible that the outage has nothing to do with the electrical infrastructure managed by your utility company or the grid's electricity generation.

If the utility company cannot detect or confirm a repair, and no other customers in the area have reported a power outage, it might mean that your electric provider (REP) has intentionally directed the utility company (TDU/TDSP) to disconnect service to your home.

A retail electric provider is not allowed to disconnect your electricity service in the following circumstances:

 Previous occupant's non-payment (previous occupant no longer resides at the premise)
 Non-payment of an unrelated electric service charge
 Non-payment of a different electric service type or class that is not included on the customer's bill when service was initiated
 Non-payment of under-billed fees over 6 months before current billing (except service theft and meter tampering cases)
 Non-payment for disputed service charges (until REP/PUC determines the charges accuracy and notification is received of the decision
 Estimated usage bill non-payment (unless it is part of a pre-approved meter reading program OR the TDU can't read the meter from causes outside of its control
 If REP is notified on or before the disconnection notice's final due date that an energy assistance provider will cover sufficient costs and remaining debts owed have been paid or are arranged to be paid
 Non-payment during an extreme weather emergency (REPs must offer, when requested by customers, a deferred payment plan for bills due throughout the emergency)
 Non-payment (before the notice's disconnection date) if a Chronic Condition or Critical Condition exemption form (for yourself or a household member) has been submitted to, and established with, the REP

  • Chronic or Critical Condition customer protection: 5 things to know
  • It does not guarantee uninterrupted electric service.
  • Electricity-dependent household members (i.e. on life-supporting devices) must have a power generator in place to ensure continuous electricity.
  • The exemption assists in intentional disconnections only (primarily for payment delinquency) by giving advanced disconnection notifications and extended time to avoid a service disconnection.
  • For the C.C. exemption, a deferred payment plan must be organized with your REP and the patient's attending physician must contact the REP and submit a testament to the necessity of electric service to support life.
  • The C.C. exemption from disconnection (due to illness or disability) lasts for 63 days and may be applied for again after the 63 days has passed & fulfilling the deferred payment plan.

A disconnection usually happens due to payment issues or unpaid balances on prior electric bills, but these are the official grounds (as defined by the Public Utility Commission of Texas) that result in a disconnection of electric service:

When can a retail electric provider (REP) disconnnect my electricity?
Disconnection allowed WITH notice for: Disconnection allowed WITHOUT notice for:
  • Failure to pay the REP required deposit
  • Failure to pay an electric bill by the due date and after a 10-day notice period
  • Failure to make a deferred payment arrangement by the date of disconnection
  • Failure to comply with a deferred payment arrangement or other payment agreement
  • Using the service in a way that interferes with others' service
  • Using nonstandard equipment for the service
  • Failure to pay an amount agreed to (and in writing) with a REP
  • If a known hazardous or dangerous condition exists (REP must conspicuously post a notification immediately after disconnection)
  • Where unauthorized service is connected by a person that has not applied for service
  • If service has been disconnected for non-payment and reconnected by an unauthorized person
  • If the utility-owned (TDU, municipal, or co-op) equipment has been tampered with
  • Where theft of service is evident

Need financial assistance with paying utility bills?See what national and Texan Energy Assistance programs are available to help pay your electricity bill, the eligibility requirements, and how to apply!

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