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CenterPoint Energy : Houston electricity service and natural gas

centerpoint energy

CenterPoint Energy is an investor-owned electricity utility company that is based in Houston, Texas. CenterPoint is one of the big five Transmission & Distribution Utility (TDU) companies operating in Texas on the deregulated ERCOT grid. CenterPoint Energy Houston works with over 70 different retail electric providers (REPs) to deliver electricity to Texans. CenterPoint Energy customer service is available to help residents with project development, a CenterPoint Energy outage or gas leak, and have a specific CenterPoint Energy phone number for each type of customer service enquiry.


CenterPoint Energy phone number : Customer service

Since CenterPoint offers electricity and natural gas services, they have different contact numbers for each type of customer to contact CenterPoint. Below are the most common reasons for each customer to contact CenterPoint Energy and the phone number to call.

CenterPoint Energy phone numbers: Quick contact information (Houston)
CenterPoint service Reason Telephone number Availability
Electricity Customer service 1-800-332-7143
or
1-713-207-2222
7am-7pm, Mon-Fri
Report an outage
or
downed power line
1-713-207-2222 24/7
Report electricity theft 713-207-7225
or
877-570-5770
24/7
Natural Gas Customer service 1-713-659-2111
or
1-800-752-8036
7am-7pm, Mon-Fri
Report a gas leak 1-713-659-2111
or
1-888-876-5786
24/7
Bill pay 1-713-659-2111
or
1-800-752-8036
7am-7pm, Mon-Fri
centerpoint energy texas service area

CenterPoint Energy : Service Map

Natural gas is provided by CenterPoint Energy across 8 states while electricity service is reserved in select locations within Indiana and Texas.

CenterPoint Energy Houston: Service Map

centerpoint energy texas houston service area

Natural gas is CenterPoint's main business but the utility company is in-charge of electricity service in Houston, Harris County, and segments of neighboring counties.

CenterPoint Energy bill pay

CenterPoint Energy only manages Natural Gas customers directly and does not issue electricity bills to consumers residing within the CenterPoint electric service area.

CenterPoint Energy bill : Electricity

Houston residents have the power to choose which electric provider will be the intermediary with CenterPoint Energy. It is the chosen electric provider's bill that will contain the delivery charges that are charged for CenterPoint Energy along with the supply charges owed to the retail provider. For any questions concerning your electricity bill, you must directly contact your chosen retail energy provider.

What is in your bill?For in depth information regarding electricity bills and pricing, we have a thorough Electricity Bill breakdown to assist.

CenterPoint Energy bill pay: Natural gas customers

CenterPoint Energy's non-Houston-residing, natural gas customers only have a couple of ways to make a bill payment (below), and encourage customers to register with CenterPoint Energy and manage their account online.

CenterPoint Energy : Rates & Tariffs for electricity

Electricity delivery charges are regulated by the Texas Public Utilities Commission, and change once or twice a year. Electricity prices depend on demand and available supply. For historical electricity rates, contact your retail electric provider (REP) directly.

A Transmission & Distribution Utility / Service Provider (TDU/TDSP), like CenterPoint Energy, is only determined by location of residence. Switching from one utility company to another is not possible unless one moves to a different location that is covered by a different TDU/TDSP service area.

The charges originating from a TDU / TDSP (that are passed through a REP and onto consumers) are more or less the same, but with an exception to Texas-New Mexico Power's exceptionally high monthly base fee and ¢/kWh energy rate:

Utility company tariffs in Texas : MARCH 30 2021
TDU TDU monthly base fee TDU ¢/kWh energy rate
AEP North $3.57/mo 3.0078¢/kWh
Oncor Electric Delivery $3.42/mo 3.4928¢/kWh
CenterPoint $4.39/mo 3.2669¢/kWh
AEP Central $4.27/mo 3.7458¢/kWh
TNMP $7.85/mo 4.0403¢/kWh

CenterPoint Energy outage map & report power outage

Below, is the contact for CenterPoint when you are experiencing a power outage or to see if your neighborhood may be affected. Customers may also search for a power outage by zip code or county and see how many customers are affected by an area outage along with an estimated restoration date/time.

If you witness a downed power line, call 911 immediately then contact CenterPoint to report the hazard.

Utility Companies in Texas by location
Texas zone Included cities Utility Company (TDU) Power Outage contact Power Outage Map
Gulf Coast Houston, Katy, Galveston CenterPoint Energy 1-800-332-7143 CenterPoint Outage Map

In the event of an outage, TDUs are more than likely the ones to contact since they are responsible for servicing the area's power lines and making any repairs. The only time a TDU may not be liable for power-loss is if electricity has been disconnected intentionally due to late payments by customers or delinquency.

When electricity is disconnected as a result of billing or payment, the chosen retail electric provider (REP) is the company to contact. REPs function as an intermediary between customers and the utility companies - just as retail stores are with factories. While working with all TDUs, REPs resell energy in competitive plans directly to consumers.

Need financial assistance with paying utility bills?See what national and Texan Energy Assistance programs are available to help pay your electricity bill, the eligibility requirements, and how to apply!

Retail electric providers & CenterPoint Energy

The largest Texan city receiving electricity produced by CenterPoint Energy is Houston.

CenterPoint Energy, like other major electric utility companies, involves over 70 retail electric providers (REPs) for customers to choose from, to connect electricity service to households along the Gulf Coast. Out of all the available retail electric providers, some of the biggest REPs working with CenterPoint Energy include:

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