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Looking for MORE out of an energy provider & plan ?


Airline Rewards* - Green Energy - Charity Donations - Competitive Rates
(*available in select states & cities)

Houston-based, Infuse Energy LLC is a retail electric provider that was "founded by electricity customers for electricity customers" and offers residential & commercial electricity plans to consumers across Texas. Infuse Energy opened its doors to Texans in 2014, 12 years after Texas deregulated the market in 2002. Infuse Energy competes against 75+ retail electric providers using their healthy selection of Infuse Energy plans, competitive rates, pricing transparency, and customer satisfaction. Infuse Energy plans come with fixed and variable rates, and in "green" renewable versions. Swipe (or scroll) down for details on Infuse Energy reviews, what the Infuse Energy login platform has to offer to customers, and how to contact Infuse Energy customer service in Texas.

Where does Infuse Energy serve? Dallas, Houston, Odessa, Tyler, and many more

Texans can sign-up with a Infuse Energy plan who reside within the deregulated retail electric service areas of the investor-owned utility companies, which include:
 Oncor Electric Delivery
 CenterPoint Energy
 AEP Texas North & Central
 Texas-New Mexico Power (TNMP)

Infuse Energy does a great job at ensuring the Infuse Energy plan offering is consistent throughout the entire state. For instance, Infuse Energy in Dallas and Houston will have very similar plans as Infuse Energy in San Angelo, Abilene, Tyler, Midland and Odessa.

Currently, Infuse Energy doesn't offer plans that "bundle" their supply fees with the utility company's delivery fees. This means that Infuse Energy's plans will have the current utility company charges added on, which are:

Utility company tariffs in Texas : MARCH 30 2021
TDU TDU monthly base fee TDU ¢/kWh energy rate
AEP North $3.57/mo 3.0078¢/kWh
Oncor Electric Delivery $3.42/mo 3.4928¢/kWh
CenterPoint $4.39/mo 3.2669¢/kWh
AEP Central $4.27/mo 3.7458¢/kWh
TNMP $7.85/mo 4.0403¢/kWh

What does Texas think? : Infuse Energy reviews on BBB, Reddit rating, Yelp and more

Over the last 6 months, Infuse Energy made spot #49 on the list of the most formal complaints received against retail electric providers in Texas out of the 76 REPs registered (ranked from most to least complaints), according to the Public Utilities Commission (PUC) of Texas. Of the 3 formal complaints filed against Infuse Energy, 2 were filed as billing issues and the 1 remaining was for discontinuation of service.

The leading review websites are currently giving Infuse Energy:

Infuse Energy reviews : Reddit, BBB, Yelp, Google, and more
Site Overall rating Source
Better Business Bureau 2 / 5 Infuse Energy BBB
customer reviews rating
Reddit 3.84 / 5
64% Upvoted
Infuse Energy
Reddit rating

(most comments)
Yelp 3 / 5 Yelp's Infuse Energy reviews
Google Reviews 2.8 / 5 Infuse Energy
reviews on Google
TexasElectricityRatings.com 2.4 / 5 TexasElectricityRatings.com's
Infuse Energy reviews

Customer access : Infuse Energy login

Infuse Energy provides customers an account management platform that's accessible through the Infuse Energy login. Here, customers are able to:

  • Establish (or update) Auto Pay for more efficient monthly payments
  • View billing details and history (PDF docs)
  • Check payment balance
  • Make a bill payment
  • Sign up for paperless billing

If you're a customer and have your Infuse Energy account number ready, register for an Infuse Energy account today!

What's offered to Texas residents? : Infuse Energy plans and rates

Infuse Energy plans are offered across all investor-owned utility company service areas and include nearly identical plan types, however, prices vary depending on the utility service area. From InfuseEnergy.com, get a monthly $5 discount for using AutoPay on any plan and enjoy paperless billing.

The Infuse Energy plans offered are:

 The Infuse Energy True Blue Infusion plan

  • Contract terms available: 3, 6, 12, 18, 24, or 36 months
  • Contains a minimum usage fee of $4.95/mo for usage less than 500kWh/mo
  • Standard, low fixed-rate plan

 The Infuse Energy Infusion Flex plan

  • Contract terms available: month-to-month only
  • Standard, variable-rate plan
  • Contains a minimum usage fee of $4.95/mo for usage less than 500kWh/mo
  • Freedom! Customers can stay for as long as they want and exit the plan and/or Infuse Energy at any time

 The Infuse Energy Green Infusion Flex renewable plan

  • Contract terms available: month-to-month only
  • Same style as the non-renewable energy version (above) but with small increase in rate**
  • Contains a minimum usage fee of $4.95/mo for usage less than 500kWh/mo
  • Freedom! Customers can stay for as long as they want and exit the plan and/or Infuse Energy at any time
  • Payments for usage are used to buy Renewable Energy Credits to promote Green Energy development in Texas

 The Infuse Energy Lean Green Infusion renewable plan

  • Contract terms available: 3, 6, 12, 18, 24, or 36 months
  • Standard, fixed-rate plan
  • Payments for usage are used to buy Renewable Energy Credits to promote Green Energy development in Texas

 The Infuse Energy Weekend Free-For-All plan

  • Contract terms available: 3, 6, 9, 12, 18, 24, or 36 months
  • Contains an Infuse Energy base fee of $3.95/bill
  • ZERO energy costs or utility delivery charges between Friday evening and Monday morning

 The Infuse Energy Weekend Free-For-All Green renewable plan

  • Contract terms available: 3, 6, 9, 12, 18, 24, or 36 months
  • Same style as the non-renewable energy version (above) but with small increase in rate**
  • Contains an Infuse Energy base fee of $3.95/bill
  • Payments for usage are used to buy Renewable Energy Credits to promote Green Energy development in Texas

 The Infuse Energy CareFree Nights plan

  • Contract terms available: 3, 6, 9, 12, 18, 24, or 36 months
  • ZERO energy or utility delivery charges every night, between 9:00pm and 5:59am, all week long

 The Infuse Energy CareFree Nights Green renewable plan

  • Contract terms available: 3, 6, 9, 12, 18, 24, or 36 months
  • Same style as the non-renewable energy version (above) but with small increase in rate**
  • payments for usage are used to buy Renewable Energy Credits to promote Green Energy development in Texas

**The slightly higher rate with Green plans The observable energy rate price difference of a renewable Infuse Energy plan VS a non-renewable Infuse Energy plan is consistently +0.3¢/kWh higher, across all contact term lengths.

The powertochoose.org website has their own signature PTC Infuse Energy offering for consumers to choose from:

 The Infuse Energy PTC Lean Green Infusion renewable plan

  • Contract terms available: 12 months only
  • Energy rate is higher than the same plan offered directly from Infuse Energy
  • Contains a minimum usage fee of $4.95/mo for usage less than 500kWh/mo
  • Offers $65/bill credit if billed usage is greater than 999kWh and less than 1501kWh
  • Offers $30/bill credit if billed usage is greater than 1501kWh and less than 2001kWh
  • Payments for usage are used to buy Renewable Energy Credits to promote Green Energy development in Texas

 The Infuse Energy Essential Infusion plan

  • Contract terms available: 3, 12, 24, or 36 months
  • PowerToChoose's energy rate is lower than the comparable True Blue Infusion plan offered directly from Infuse Energy
  • Replaces the $4.95/bill True Blue Infusion minimum usage fee (offered directly from Infuse Energy) with a base fee of $2/bill

The Tell-A-Friend, Infuse Energy referral program Earn $25 billing credits each time a new customer uses your personalized Infuse Energy promo code!
When you've signed up for service, a personalized promo code will be generated and assigned. Give the promo code to friends, family ... anybody, everybody, then you AND the new Infuse Energy customer will each get a $25 credit!
Questions? - shoot them to customercare[email protected]

Fixed rate Infuse Energy plans

 The Infuse Energy True Blue Infusion plan
 The Infuse Energy Lean Green Infusion renewable plan
 The Infuse Energy Weekend Free-For-All Green renewable plan
 The Infuse Energy CareFree Nights plan
 The Infuse Energy CareFree Nights Green renewable plan
 The Infuse Energy PTC Lean Green Infusion renewable plan
 The Infuse Energy Essential Infusion plan

Infuse Energy's fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Unless consolidated into one completely "bundled" rate (not currently available from Infuse Energy), the utility company's rate is subject to change 2 to 3 times each year. So the "fixed" rate is fixed to a certain degree. Fixed rate plans can often be a good idea if you are able to lock in a good rate at the right time of year.

Once the fixed rate contract is finished, unless renewed or terminated, Infuse Energy will automatically change customers to a month-to-month plan. Generally (in fact, almost always), these month-to-month plans imply a variable energy rate that is regulated by the Public Utilities Commission of Texas and is relatively high.

Electricity customers looking for a fixed rate plan should choose a fixed rate contract of at least 12 months. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose out on saving money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and help save cash.

Variable rate Infuse Energy plans

 The Infuse Energy Infusion Flex plan
 The Infuse Energy Green Infusion Flex renewable plan

A variable rate is a rate whose price (in ¢/kWh) may change each month. A variable can be at the discretion of the Infuse Energy, or they can set rules on the variability of their rate - for example, that the energy rate for customers varies alongside the wholesale price of energy.

Besides the two Infuse Energy plans offered (above), Infuse Energy customers are automatically enrolled in a default, month-to-month (variable rate) plan when the fixed rate plan expires if no action is taken to renew on to a different Infuse Energy plan or change to a different retail electric provider.

The great thing about variable rate plans offered from electric providers, in general, is the ability to leave the plan and/or provider at any time without having to pay an "Early Cancellation Fee". Since providers are aware of this advantage on variable rate plans, the energy price quoted in a variable rate plan is almost always higher than a commitment-involved, fixed rate plan that the same provider offers.

Green Infuse Energy plans : Renewable energy sourced

 The Infuse Energy Green Infusion Flex renewable plan
 The Infuse Energy Lean Green Infusion renewable plan
 The Infuse Energy Weekend Free-For-All Green renewable plan
 The Infuse Energy CareFree Nights Green renewable plan
 The Infuse Energy PTC Lean Green Infusion renewable plan

Infuse Energy's Green plans guarantee that Infuse Energy will purchase renewable energy credits for the amount of energy consumed by the customers signed up to the plan.

As noted above, Infuse Energy's rate difference between a non-renewable and renewable plan seems to be a consistent 0.3¢/kWh -which would come to a difference of $6 (based on a 2000kWh month). As renewable energy continues to grow in popularity and investment, some retail electric providers already offer plans with this aspect integrated (and without a notable additional charge).

At this time, electric providers cannot guarantee that the energy used by each customer is renewable or green. What electric providers can ensure, though, is that the appropriate amount of renewable energy credits (RECs) is retired to authenticate the renewable energy (in kWh or % of kWh) contained in the product or plan.

The plans offered by Infuse Energy that are not renewable / green plans source 19.3% renewable content, which is slightly lower than the Texas average of 20.7%. Though, it's worth highlighting that Infuse Energy has a much higher level of renewable sourced content in their non-green plans compared to many other retail electric providers with plans that are not renewable energy sourced.

Infuse Energy : Early cancellation fees If deciding to become an Infuse Energy customer, it's worth noting the flat, "Early Termination Fee" that is attached to all fixed rate electric plans.
3-month contract : $100
6-month contract : $150
9-month contract : $175
12-month contract : $200
18-month contract : $250
24-month contract : $300
36-month contract : $375

"Minimum usage fee" charges with Infuse Energy plans

 The Infuse Energy True Blue Infusion plan
 The Infuse Energy Infusion Flex plan
 The Infuse Energy Green Infusion Flex renewable plan
 The Infuse Energy Essential Infusion plan
 The Infuse Energy PTC Lean Green Infusion renewable plan

There are several Infuse Energy plans that have a minimum usage fee. Generally, these plans are not designed to reward the energy conserving consumers or smaller households.

A "supply" fee, apart from an energy rate charge, is an optional charge that some providers choose to impose on customers in a way that hinders customer attempts to save money by using less energy. Retail electric providers, like TXU Energy and Reliant Energy use a minimum-usage-fee strategy in their plan pricing as well, but there are many other electric providers that only charge a single, flat energy rate regardless of energy consumed each month.

Base Charges with Infuse Energy plans

 The Infuse Energy Weekend Free-For-All plan
 The Infuse Energy Weekend Free-For-All Green renewable plan
 The Infuse Energy Essential Infusion plan

The above Infuse Energy plans have a base charge fee applied to them, regardless of contract length. The base fee / base charge is an optional charge that providers choose to impose on customers. Again, other electric providers, like TXU Energy and Reliant Energy charge base fees on their plans too, but there are many electric providers that only charge the energy rate.

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Infuse Energy bill pay : AutoPay, credit card or check

Infuse Energy offers customers a limited number of ways to make a bill payment. AutoPay is the best bill pay method to go with in any case, to ensure payments are made consistently on-time. Customers can also check out the DOXO app to make a secure payment with Infuse Energy.

Infuse Energy Texas bill pay methods
Bill pay method Contact Availability
AutoPay, online:
Customer service portal
Infuse Energy Login 24/7
Quick payment, online with DOXO:
(not an Infuse Energy affiliate)
Infuse Energy
bill payment
with DOXO
24/7
Mail bill payment
pay by check
Infuse Energy LLC
2020 Southwest Freeway
Suite 325
Houston, TX 77098
send at least one week
before due date
Bill pay phone number -currently unavailable- -
Bill pay in-person,
participating locations
-currently unavailable- -

Contact : Infuse Energy customer service and power outage numbers

Infuse Energy power outage : Phone numbers Infuse Energy essentially handles billing, new customer set ups, and transferring or ending service. In the event of a power outage, customers need to contact the utility company that services the area (as they are responsible for the electrical infrastructure). Find out "Which utility company is mine?" if your power goes out or, if you already know, use the power outage phone number (listed below) to report:
Oncor power outage: 1-888-313-4747
CenterPoint power outage: 1-800-332-7143
TNMP power outage: 1-888-866-7456
AEP Texas power outage (North & Central): 1-866-223-8508

Need to contact Infuse Energy to start service or ask a billing question? Here are some ways to contact Infuse Energy customer service:

Infuse Energy customer service numbers in Texas
Reason Phone number Hours
(CST)
General
customer service
1-844-463-8732 Mon-Fri: 8.30am-5:30pm
Sat/Sun: closed
Residential
customer service
1-844-463-8732
or
1-832-807-2600
Mon-Fri: 8.30am-5:30pm
Sat/Sun: closed
New, Residential
customer service
1-844-463-8732 Mon-Fri: 8.30am-5:30pm
Sat/Sun: closed
Bill payment
setup
1-844-463-8732 Mon-Fri: 8.30am-5:30pm
Sat/Sun: closed
Commercial customer service 1-844-463-8732 Mon-Fri: 8.30am-5:30pm
Sat/Sun: closed
Infuse Energy power outage:
CenterPoint:
Oncor:
TNMP:
AEP Texas:
Contact for utility company
1-800-332-7143
1-888-313-4747
1-888-866-7456
1-866-223-8508
24/7

Alternative ways to contact Infuse Energy customer service in Texas are:

  • sending an email through the Infuse Energy online form
  • email Infuse Energy directly: [email protected]
  • sending a fax to : 1-888-316-8581
  • writing a letter to the Infuse Energy Texas address:
    Infuse Energy LLC
    2020 Southwest Freeway
    Suite 325
    Houston, TX 77098