Tired of speaking to automated machines?Our knowledgeable advisers are just a call away to help with your electricity service query. Contact us today at  (346)293-7657
Call Center opening hours: Monday to Friday from 8:00 am to 12:00 pm

Moving In: How to Set Up Electricity Service with AEP Texas

This page explains how to start your AEP Texas electricity service when moving into a new home in Texas.


Moving In: What You Need to Do

If you live in an AEP Texas electricity territory, the process for activating service must be done through your retail energy supplier (REP). To choose an REP and compare the different offers they propose, please visit our Texas suppliers page.

You should contact an REP approximately 7 days in advance to activate electricity and/or gas service. The REP will then automatically contact AEP Texas. If your line is still activated from the previous tenant, AEP Texas may just need to make an estimated meter reading, which they can do right from the office. Often, your energy can be turned on the same day as your request.

If your line is deactivated, usually because the previous tenant moved out a while ago, your meter will need to be switched on in person, which can take a maximum of five business days from the day of your request, depending on electrician's availability.

You have the choice of giving your bank details at this stage or waiting until you receive your first bill.

When you call your retail energy supplier (REP), you will need to provide the following information to set up service:

  • Your name
  • A source of identification (either your Social Security number, or your passport/driver's license #)
  • New address
  • Meter ID number if possible (especially if your address is complicated, i.e. with an apartment # or house #)
  • Move-in date
  • Phone Number
  • A copy of your lease may be requested

Choosing Your Electricity or Gas Supplier

Since the energy retail market has been deregulated and opened to the competition in Texas, users must choose an offer from Retail Energy Providers (REP) (like Ambit Energy, Direct Energy, Just Energy, Spark Energy, and many others).

Millions of Texans today benefit from competitive offers from REPs. Visit our Texas supplier's page for more information.

How it Works: Delivery and Supply

AEP Texas is the only company which can deliver electricity and gas to your area, if you live in the AEP Texas service area. Delivery encompasses building and maintaining the transmission and distribution infrastructure, and transporting energy from the point of production (an electrical power plant for example) to your home.

Supply, on the other hand is deregulated. Supply is the purchase and sale of energy from the wholesale markets to the retail markets. Today, 85% of Texans can choose a retail energy provider.

Signing Up with a retail energy provider (REP)

In order to sign-up with a retail energy provider (REP), there is nothing you need to do on AEP Texas' side. The activation of your meter is done through the REP, as well as choosing an interesting offer for the supply of electricity and gas.

​Contact AEP Texas

You can contact AEP Texas for technical problems and emergencies such as outages 1-(866) 223-8508 (24/7), or their customer service number: 1-877-373-4858 (Mon - Fri 8:00 AM - 8:00 PM, Sat, 8:00 AM - 6:00 PM).

For more information, visit our AEP Texas profile page.

Updated on