Deep East Texas Electric : Payment, outage, and new service

Deep East Texas Electric Cooperative, Inc. is an energy distribution company, based in San Augustine, Texas that has delivered electric service in east Texas for over 80 years. Deep East Texas Electric has service areas across San Augustine, Sabine, Shelby, Nacogdoches, Newton, Panola, Jasper, and Rusk counties. Deep East Texas Electric offers customers a Customer Services portal, which is an access point for customers to manage their accounts and make bill payments. Scroll (or swipe) down for insight into Deep East Texas Electric rates and plans, the Deep East Texas phone number for customer service, and power outage information.


Customer Services portal : the Deep East Texas Electric customer account management tool

Even though registering with the portal is not required by Deep East Texas Electric, customers should take advantage of the portal and the account management it offers:

  • Establish (or update) Auto Pay or make a quick online payment
  • View billing details
  • Sign up for paperless billing (e-bill)
  • Manage contact details, like email addresses or phone numbers
  • Review energy usage history
  • Create and manage Deep East Texas Electric notifications
  • New service: application access (print and complete)
  • Access the Deep East Texas Electric Customer Services portal to manage your account, or Sign up for the Customer Services portal today!

The member login / customer services portal is not available from 10:54pm to 12:05am (every night) due to routine maintenance procedures.

Deep East Texas Electric outage map : Unavailable

Customers may have found already the Deep East Texas Electric does not provide a power outage map. The closest resource available to reference is the Oncor Electric Delivery outage map, as the Oncor Electric Delivery service area covers San Augustine, Nacogdoches, and other overlapping segments of the Deep Texas Electric Coop service area.

Contact : Deep East Texas Electric phone number, email, and hours

There are several ways to contact Deep East Texas Electric, whether it is by phone, email or online request. Some of the most common reasons to contact Deep East Texas Electric are listed below for a quick reference.

Quick contact information for Deep East Texas Electric
Reason Contact Availability
Report a power outage 1-800-392-5986 24/7
Deep East Texas Electric
bill payment
1-866-392-2547,
then press 1
24/7
General customer service*:
billing questions
disconnection for nonpayment
online account assistance
establish new service
outages
work order status
report suspicious activity/scams
1-936-229-4000
or
1-866-392-2547
then press 2
Mon-Fri, 8am-5pm
Customer Service - email Deep East Texas Electric
Customer service email
24/7
New Customer : Fax 1-936-275-2135
(then call* to confirm it was received)
24/7

Deep East Texas Electric Coop payment methods

DETEC offers customers a few ways to make a bill payment:

Deep East Texas Electric bill pay methods
Bill pay method Service fee
for payment?
Contact Availability
AutoPay, online : Customer Services portal Free service! Deep East Texas
AutoPay setup

to download & complete the
Bank account draft request (monthly drafting), or
Debit/Credit card payment (recurring)
24/7
One-time, online payment : Customer Services portal Free service! Deep East Texas
One-Time bill payment
24/7
Bill pay phone number Free service! 1-866-392-2547,
then press 1
24/7
DETECmobile App Free service! Apple App Store
Google Play App Store
24/7
DETEC office Drop Box
for cashless payments
Free service!
880 TX Hwy 21 East
San Augustine, Texas
75972
24/7
Mail bill payment Free service!
Deep East Texas Electric Co-op
PO Box 736
San Augustine, Texas
75972
24/7

Customers may also pay in person at participating and authorized banks.

  • Broaddus, Texas: Compass Bank
  • Chireno, Texas: Capital One Bank
  • Center, Texas: Citizens Bank | Texas State Bank
  • Garrison, Texas: Austin Bank | Bancorp South Bank
  • Haslem, Texas: Texas State Bank
  • Hemphill, Texas: Shelby Savings Bank
  • Jasper, Texas: Community Bank
  • Joaquin, Texas: Texas State Bank
  • Nagocdoches, Texas: Austin Bank | Bancorp South Bank | Commercial Bank of Texas
  • Newton, Texas: Community Bank of Texas
  • San Augustine, Texas: Shelby Savings Bank | Texas Bank & Trust
  • Timpson, Texas: Austin Bank | Texas State Bank

Payments made at a bank must be made before the "pay by" date that is stated on the electric bill.

New customers : Deep East Texas Electric Coop

The new customer service sign up process with DETEC is quite straightforward. The ordered information that is needed to start service at a property on DETEC's existing records, is:

  1. A completed, signed, and submitted (by Fax or in person) Application form
  2. The 5 or 6 digit meter number: 5-digit meter numbers are on a silver strip, while 6-digit meter numbers (followed by DETEC) are printed directly on the meter
  3. SSN and Driver's License number: for a soft credit check (for identity and deposit purposes)
  4. Deposit payment**: DETEC determines the deposit as "double the monthly average bill"
  5. One-time fees: $45 in total (this includes a refundable $10 Membership fee, and a non-refundable $35 Connect fee)

**Eligible customers may have the deposit waived if one of the following criteria is met:

  • Current DETEC customer, in "good standing" - last 12 months of on-time payements (2 exceptions allowed), never disconnected from service, and are current in payment
  • Letter of Credit - a statement saying the same (above) from the previous electric provider used
  • Letter of Guarantee - from a current and "good standing" DETEC customer to secure payment of electricity bills
  • Customers over 65 years old - proof of age and no balance owed to a previous electric provider used over the last two years
Updated on

Moving from a local coop service area to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even free energy nights or weekends!
Give us a call to set up service with some of the best energy rates on the market!
1 (346) 293-7657OR Check out XOOM Energy !
Mon-Fri : 8am-2pm (CST) (English y espaƱol)