US retail energy supplier

Amigo Energy US

Founded in 2002 and headquartered in Houston, Texas, Amigo Energy is a Texas-only retail electric provider serving residential and small-business customers across Oncor, CenterPoint, AEP and TNMP territories. Operates as a subsidiary of Just Energy Group through its Fulcrum Retail Energy holding.

See Amigo plans Call 1-888-469-2644

Founded 2002 Houston, TX 1 state served

Founded

2002

Years in the US market

About

Who is Amigo Energy?

Registered as Fulcrum Retail Energy, LLC (dba Amigo Energy), Amigo Energy uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Houston, TX, where it runs senior management, customer operations and regulatory liaison with state commissions.

Amigo Energy was established in 2002. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Amigo Energy is part of the Just Energy Group group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where Amigo Energy operates

Electricity

1 state

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Amigo Energy's website with your zip code before enrolling.

Plan structure

What plan types does Amigo Energy offer?

Fixed-rate

12 or 24-month fixed-rate plans. The flagship Amigo product, marketed under names like "Truly Smart" and "Amigo Choice".

Variable / month-to-month

No-commitment indexed rate. Caution: variable rates have historically priced well above market during peak season.

Green / 100% renewable

Standard fixed-rate structure with 100% renewable matching via Green-e RECs.

Renewable content: Amigo's green plans are matched with Green-e certified RECs sourced primarily from US wind farms.

See current Amigo plans & rates

Timeline

Amigo Energy — key moments

2002

Amigo Energy launches in Texas as a retail electric provider during the state's deregulation rollout.
2011

Just Energy Group acquires Fulcrum Retail (parent of Amigo) for ~$80 million, folding Amigo into the Just Energy retail portfolio.
2021

Parent Just Energy files for CCAA / Chapter 15 protection after Winter Storm Uri. Amigo continues operating throughout the restructuring.
2022

Just Energy emerges from restructuring under a PIMCO-led investor group. Amigo remains a wholly-owned subsidiary.

Contact

Reach Amigo Energy customer service

Amigo Energy's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your Amigo account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your TDU — not Amigo. The retail supplier never handles the physical grid.
Spanish-language service available at the same number (Amigo markets actively to the bilingual Texas market).
Online portal at account.amigoenergy.com handles bill pay, usage tracking and renewal.

Customer service

1-888-469-2644

Mon-Fri 8 a.m. - 7 p.m., Sat 9 a.m. - 6 p.m. CT

Amigo Energy online account

Frequently asked

Amigo Energy — answers to common questions

Amigo Energy is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Amigo Energy's website or by calling 1-888-469-2644. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.