Founded in 2008, Bounce Energy is a Texas-based retail electric provider that offers fixed price, variable price, and green energy options. With its emphasis on e-commerce and customer rewards, Bounce Energy has grown rapidly in recent years.
Our Take On Bounce Energy
Bounce Energy offers some attractive rates along with extensive customer rewards. Some customers, however, have found claiming their promised rewards to be complicated. Based on our in-depth analysis of Bounce Energy's rates and customer reviews, we rate Bounce Energy 4 out of 5 stars.
What we like about Bounce Energy:
- Wide variety of price and payment options
- High customer satisfaction rating from third parties (JD & Associates)
- Extensive customer rewards offerings
What made Bounce Energy lose some points:
- Complicated procedure for claiming rewards
- Some customer issues reported with variable rates
Available Plans
| Plan Type | Contract Length | Features | Early Termination Fee | Our Thoughts |
|---|---|---|---|---|
| Fixed Rate Plans | 3, 6, 9, 12, 18, 24 or 36 months |
|
$135 termination fee |
We recommend fixed rates for longer terms (one year and more) |
| Variable Rate Plans | 1 month (month-to-month plan) |
|
None |
|
| Green Energy | Fixed 6 or 12 month option, or month-to-month |
|
Fixed rates: $135 termination fee; No termination charges for month-to-month plans | Bounce Energy appears to provide a solid option for green energy |
In addition to the plans that they offer, Bounce Energy also offers customers the option to customize their electricity plan, allowing customers to choose their own plan length, renewables percentage, rewards, and/or billing preferences. Bounce Energy also serves commercial clients, offering variable and fixed rate plans as well as green energy options. Business customers can also earn air mile rewards for as Bounce Energy customers. The company also offers plans for apartment complexes, or "multi-family" use customers.
Bounce Energy is also known for their extensive customer rewards programs, including airline miles, cash back, free electricity, gift cards and/or a Nest thermostat.
Plan Types In-Depth
Fixed Rate Plans
A fixed rate is a rate (in ¢/kWh) that does not change over the whole period of the contract. However, once the contract reaches the end of its term, Bounce Energy will autimatically switch customers to a variable rate. Find out more about fixed rates in Texas.
Why Choose a Fixed Rate?
Customers report that they appreciate savings on fixed rate electricity plans from Bounce Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year.
Electricity customers should opt for fixed rate contracts of longer periods of time. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.
Variable Rate Plans
A variable rate (in ¢/kWh) changes every month. A variable rate change can be at the discretion of the supplier or it might change based on a certain formula (this is known as an indexed rate). Learn more about variable rates in Texas, including our opinion of which type of rate you should choose.
Base Charges
All of Bounce Energy's plans include base charges, which are incorporated into their average prices.
Green Energy Plans
Bounce Energy offers 100% green energy plans, at both fixed and variable prices. Bounce Energy's standard offers include 9% renewable content, just below the 2014 state average of 10.8%.
Customer Reviews
Many Bounce Energy customers are attracted by the company's extensive rewards programs, though some customers have encountered complications and difficulties when trying to have their rewards reimbursed. Customers of Bounce Energy also tend to have positive reviews for the company's website, reporting it to be user friendly and helpful. Some customers have complained about their experiences of speaking with representatives over the phone.
Check out a more complete summary of Bounce Energy customer reviews on our dedicated page.
Company Background
Bounce Energy was founded in Houston, Texas by seven partners with experience in e-commerce. The company's business model is centered on online digital marketing and social media, with a strong emphasis on customer service and rewards programs. Since its start in 2008, the company has expanded to serve customers in Pennsylvania (2012) and New York (2013). The company has won several awards for customer service and excellence in web development.
Bounce Energy is privately owned, but was acquired by Direct Energy in 2013.
Contact Bounce Energy in Texas
Phone: 1-800-452-6862
Email: [email protected]
Read more article about Bounce Energy
Contact Bounce Energy in Texas: customer service phone number, email, and more