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Oncor Customer Service number: When and How to contact Oncor


Looking to contact Oncor customer service? Most consumers will be getting in touch with Oncor customer service to report an outage or electrical emergency but they are also available to provide customer service setting up electrical equipment for newly built homes, residential subdivision projects, and new business construction. Here, you can find out all the information needed to contact Oncor customer service, under which circumstances Oncor is the right company to call, and the Oncor Electric phone number for your specific situation.

Why contact Oncor Customer Service?

When it comes to understanding if Oncor customer service should be contacted, it really depends on the reason for your call.

To keep it simple: Customers, either residential or commercial, should reach out to Oncor (or respective Transmission & Distribution Utility/Service Provider in a deregulated zone) for the following customer service situations:

Is Oncor the company to contact?
Reasons to contact Oncor
  • Electrical emergencies: power outages, downed power lines, or streetlight outage
  • Reporting a potential hazard involving power lines
  • Smart meter or analog meter disconnecting/reconnecting or reporting supspected tampering
  • Builders: Assistance in navigating city/town inspection requirements
  • Building a new home - in an existing subdivision or on private property
  • New construction consisting of one or multiple buildings
  • Adding a new structure on property that needs power (like a garage) and, if digging, call 811 beforehand
  • Checking the status of an on-going project
  • Looking for solar implementation resources
  • (Residential) Applying for designation as Critical Care / Chronic Condition (C.C.) Customer
  • (Non-Residential) Applying for designation as Critical Load Public Safety / Critical Load Industrial Customer

Call Oncor customer serivce at 1-888-313-4747 to report an outage or 911 for downed power lines, both available 24/7

Need customer service help not relating to Oncor's services? Your chosen Retail Electric Provider (REP) (essentially the intermediary between customers and TDUs) is standing by to assist with stopping/setting-up/transferring electrical service, billing, payments, rates, and electricity plan concerns/questions.

Oncor customer service and Oncor phone number

You can contact Oncor customer service by the following:

Oncor customer service available Contact method Customer service contact Customer service hours
Electrical Emergencies / Outages Telephone 1-888-313-4747 24/7
Help with New Construction, Residential or Commercial Telephone 1-888-222-8045 M-F, 8AM to 6PM Central Time
Help with New Construction, Residential or Commercial Email [email protected] 24/7
Check Project Status Oncor's Online Portal Oncor New Construction Customer Portal 24/7
Solar Implementation / Distributed Generation, Residential or Commercial Telephone 1-888-313-6862 M-F 7AM to 7PM Central Time
Solar Implementation / Distributed Generation Email [email protected] 24/7
Oncor customer service requests / General Inquiries / Questions on the C.C. Application Telephone 1-888-313-6862 M-F 8AM to 6PM Central Time
Oncor customer service requests / General Inquiries / Questions on the C.C. Application Email [email protected] 24/7
C.C. Application Submission (by Physician to Oncor) Email [email protected] 24/7
C.C. Application Submission (by Physician to Oncor) Fax 1-800-666-3406 24/7
Businesses: Energy Efficiency Identification Notice Form info/questions Telephone 1-866-728-3674 M-F 8AM to 6PM Central Time

How to report electricity outages with Oncor customer service in Texas : Oncor Electric phone number and contact list

In the case of an electricity power outage, there are a few reporting resources to turn to depending on the type of emergency or customer service issue at hand. If you are experiencing a power outage emergency, see if customers in the area contacted Oncor to report the outage using the Power Outage Map link under the table below.

Incident: Contact method Contact at: Available
Downed Powerline: Telephone 911 24/7
Report an Outage: Telephone 1-888-313-4747 24/7
Report an Outage: Online Report Form 24/7
Check Outage Status: Online Status Form 24/7
Report Streetlight Issue: Telephone 1-888-313-4747 24/7
Report Streetlight Issue: Online Oncor Streetlight Map 24/7

Is there an Oncor power outage near me?

Check the Oncor Power Outage Map to see if your neighborhood may be affected by a power outage and the estimated time of repair.

Oncor customer service : Dallas headquarters

Call their corporate office phone number at 1-214-486-2000 to address any customer service concerns, claims, or file a formal complaint.

You can also contact Oncor by mail. Their headquarters address is:

Oncor Electric Delivery Headquarters
1616 Woodall Rodgers Fwy,
Dallas, Texas,

Can I contact Oncor customer service for billing and payment?

To pay your bill, you must contact your retail energy provider (REP). Transmission & Distribution Utility companies (TDUs), like Oncor, do not manage customer service related to plans, customer accounts, billing/payments, etc. For a list of all the Texas REPs, please go to our Texas suppliers pages.

Have everything installed and need to set up service? If you live in an Oncor Electric Delivery service area and already have all the electrical equipment installed, the process for activating electricity service must be done through a retail electric provider (REP). Give us a call at CallMePower (Selectra) and we can help you out!
Call Center opening hours: Monday to Friday from 8:00 am to 2:00 pm

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