Oncor Customer Service number: When and How to contact Oncor
Looking to contact Oncor customer service? Most consumers will be getting in touch with Oncor customer service to report an outage or electrical emergency but they are also available to provide customer service setting up electrical equipment for newly built homes, residential subdivision projects, and new business construction. Here, you can find out all the information needed to contact Oncor customer service, under which circumstances Oncor is the right company to call, and the Oncor Electric phone number for your specific situation.
Why contact Oncor Customer Service?
When it comes to understanding if Oncor customer service should be contacted, it really depends on the reason for your call.
To keep it simple: Customers, either residential or commercial, should reach out to Oncor (or respective Transmission & Distribution Utility/Service Provider in a deregulated zone) for the following customer service situations:
| Reasons to contact Oncor |
|---|
|
Call Oncor customer serivce at 1-888-313-4747 to report an outage or 911 for downed power lines, both available 24/7
Need customer service help not relating to Oncor's services? Your chosen Retail Electric Provider (REP) (essentially the intermediary between customers and TDUs) is standing by to assist with stopping/setting-up/transferring electrical service, billing, payments, rates, and electricity plan concerns/questions.
Oncor customer service and Oncor phone number
You can contact Oncor customer service by the following:
| Oncor customer service available | Contact method | Customer service contact | Customer service hours |
|---|---|---|---|
| Electrical Emergencies / Outages | Telephone | 1-888-313-4747 | 24/7 |
| Help with New Construction, Residential or Commercial | Telephone | 1-888-222-8045 | M-F, 8AM to 6PM Central Time |
| Help with New Construction, Residential or Commercial | [email protected] | 24/7 | |
| Check Project Status | Oncor's Online Portal | Oncor New Construction Customer Portal | 24/7 |
| Solar Implementation / Distributed Generation, Residential or Commercial | Telephone | 1-888-313-6862 | M-F 7AM to 7PM Central Time |
| Solar Implementation / Distributed Generation | [email protected] | 24/7 | |
| Oncor customer service requests / General Inquiries / Questions on the C.C. Application | Telephone | 1-888-313-6862 | M-F 8AM to 6PM Central Time |
| Oncor customer service requests / General Inquiries / Questions on the C.C. Application | [email protected] | 24/7 | |
| C.C. Application Submission (by Physician to Oncor) | [email protected] | 24/7 | |
| C.C. Application Submission (by Physician to Oncor) | Fax | 1-800-666-3406 | 24/7 |
| Businesses: Energy Efficiency Identification Notice Form info/questions | Telephone | 1-866-728-3674 | M-F 8AM to 6PM Central Time |
How to report electricity outages with Oncor customer service in Texas : Oncor Electric phone number and contact list
In the case of an electricity power outage, there are a few reporting resources to turn to depending on the type of emergency or customer service issue at hand. If you are experiencing a power outage emergency, see if customers in the area contacted Oncor to report the outage using the Power Outage Map link under the table below.
| Incident: Contact method | Contact at: | Available |
|---|---|---|
| Downed Powerline: Telephone | 911 | 24/7 |
| Report an Outage: Telephone | 1-888-313-4747 | 24/7 |
| Report an Outage: Online | Report Form | 24/7 |
| Check Outage Status: Online | Status Form | 24/7 |
| Report Streetlight Issue: Telephone | 1-888-313-4747 | 24/7 |
| Report Streetlight Issue: Online | Oncor Streetlight Map | 24/7 |
Is there an Oncor power outage near me?
Check the Oncor Power Outage Map to see if your neighborhood may be affected by a power outage and the estimated time of repair.
Oncor customer service : Dallas headquarters
Call their corporate office phone number at 1-214-486-2000 to address any customer service concerns, claims, or file a formal complaint.
You can also contact Oncor by mail. Their headquarters address is:
Oncor Electric Delivery Headquarters1616 Woodall Rodgers Fwy,
Dallas, Texas,
75202
Can I contact Oncor customer service for billing and payment?
To pay your bill, you must contact your retail energy provider (REP). Transmission & Distribution Utility companies (TDUs), like Oncor, do not manage customer service related to plans, customer accounts, billing/payments, etc. For a list of all the Texas REPs, please go to our Texas suppliers pages.
Have everything installed and need to set up service? If you live in an Oncor Electric Delivery service area and already have all the electrical equipment installed, the process for activating electricity service must be done through a retail electric provider (REP). Give us a call at CallMePower (Selectra) and we can help you out!
(346)293-7657
Call Center opening hours: Monday to Friday from 8:00 am to 2:00 pm