Oncor Customer Service number: When and How to contact Oncor

Updated on 11/11/2021

min reading

Looking to contact Oncor customer service? Most consumers will be getting in touch with Oncor customer service to report an outage or electrical emergency but they are also available to provide customer service setting up electrical equipment for newly built homes, residential subdivision projects, and new business construction. Here, you can find out all the information needed to contact Oncor customer service, under which circumstances Oncor is the right company to call, and the Oncor Electric phone number for your specific situation.

Why contact Oncor Customer Service?

When it comes to understanding if Oncor customer service should be contacted, it really depends on the reason for your call.

To keep it simple: Customers, either residential or commercial, should reach out to Oncor (or respective Transmission & Distribution Utility/Service Provider in a deregulated zone) for the following customer service situations:

Is Oncor the company to contact?
Reasons to contact Oncor
Electrical emergencies: power outages, downed power lines, or streetlight outage Reporting a potential hazard involving power lines Smart meter or analog meter disconnecting/reconnecting or reporting supspected tampering Builders: Assistance in navigating city/town inspection requirements Building a new home - in an existing subdivision or on private property New construction consisting of one or multiple buildings Adding a new structure on property that needs power (like a garage) and, if digging, call 811 beforehand Checking the status of an on-going project Looking for solar implementation resources (Residential) Applying for designation as Critical Care / Chronic Condition (C.C.) Customer (Non-Residential) Applying for designation as Critical Load Public Safety / Critical Load Industrial Customer

Call Oncor customer serivce at 1-888-313-4747 to report an outage or 911 for downed power lines, both available 24/7

Need customer service help not relating to Oncor's services? Your chosen Retail Electric Provider (REP) (essentially the intermediary between customers and TDUs) is standing by to assist with stopping/setting-up/transferring electrical service, billing, payments, rates, and electricity plan concerns/questions.

Oncor customer service and Oncor phone number

You can contact Oncor customer service by the following:

Oncor customer service available	Contact method	Customer service contact	Customer service hours
Electrical Emergencies / Outages	Telephone	1-888-313-4747	24/7
Help with New Construction, Residential or Commercial	Telephone	1-888-222-8045	M-F, 8AM to 6PM Central Time
Help with New Construction, Residential or Commercial	Email	[email protected]	24/7
Check Project Status	Oncor's Online Portal	Oncor New Construction Customer Portal	24/7
Solar Implementation / Distributed Generation, Residential or Commercial	Telephone	1-888-313-6862	M-F 7AM to 7PM Central Time
Solar Implementation / Distributed Generation	Email	[email protected]	24/7
Oncor customer service requests / General Inquiries / Questions on the C.C. Application	Telephone	1-888-313-6862	M-F 8AM to 6PM Central Time
Oncor customer service requests / General Inquiries / Questions on the C.C. Application	Email	[email protected]	24/7
C.C. Application Submission (by Physician to Oncor)	Email	[email protected]	24/7
C.C. Application Submission (by Physician to Oncor)	Fax	1-800-666-3406	24/7
Businesses: Energy Efficiency Identification Notice Form info/questions	Telephone	1-866-728-3674	M-F 8AM to 6PM Central Time

How to report electricity outages with Oncor customer service in Texas : Oncor Electric phone number and contact list

In the case of an electricity power outage, there are a few reporting resources to turn to depending on the type of emergency or customer service issue at hand. If you are experiencing a power outage emergency, see if customers in the area contacted Oncor to report the outage using the Power Outage Map link under the table below.

Incident: Contact method	Contact at:	Available
Downed Powerline: Telephone	911	24/7
Report an Outage: Telephone	1-888-313-4747	24/7
Report an Outage: Online	Report Form	24/7
Check Outage Status: Online	Status Form	24/7
Report Streetlight Issue: Telephone	1-888-313-4747	24/7
Report Streetlight Issue: Online	Oncor Streetlight Map	24/7

Is there an Oncor power outage near me?

Check the Oncor Power Outage Map to see if your neighborhood may be affected by a power outage and the estimated time of repair.

Oncor customer service : Dallas headquarters

Call their corporate office phone number at 1-214-486-2000 to address any customer service concerns, claims, or file a formal complaint.

You can also contact Oncor by mail. Their headquarters address is:

Oncor Electric Delivery Headquarters
1616 Woodall Rodgers Fwy,
Dallas, Texas,
75202

Can I contact Oncor customer service for billing and payment?

To pay your bill, you must contact your retail energy provider (REP). Transmission & Distribution Utility companies (TDUs), like Oncor, do not manage customer service related to plans, customer accounts, billing/payments, etc. For a list of all the Texas REPs, please go to our Texas suppliers pages.

Have everything installed and need to set up service? If you live in an Oncor Electric Delivery service area and already have all the electrical equipment installed, the process for activating electricity service must be done through a retail electric provider (REP). Give us a call at CallMePower (Selectra) and we can help you out!
(346)293-7657
Call Center opening hours: Monday to Friday from 8:00 am to 2:00 pm