4Change Energy is among the 70+ retail electric providers in Texas that offer residential electricity plans to consumers in the deregulated market. With Value Base Brands LLC as its parent company and Express Energy as a sister provider, 4Change Energy is based in Dallas and has a substantial presence in large cities like Fort Worth, Houston, and Corpus Christi. 4Change Energy offers fixed and variable rate plans, a renewable energy option for an added monthly fee, and a 4Change Energy login & phone-friendly app site.
4Change Energy plans in Dallas, Houston, west and south Texas
Within the service areas of all investor-owned utilities companies in Texas, 4Change Energy maintains a small plan offering with a major focus on charitable causes. 4Change Energy admits to implementing different rates, not only under each utility company, but between consumer zip codes as well.
- The 4Change Energy "Flagship Plan": Charitable Saver 12(also available in a monthly, 6-month, and *24-month term)
- The "most popular" 4Change Energy play: Maxx Saver 12
- Free Energy 12*⁺
Not currently available for: Texas-New Mexico Power*, AEP Texas North*, AEP Texas Central⁺ service area residents (Fall/Winter 2020)
| Rate type | 4Change Energy plan: | Contract length (months) | Features | Base fee Early termination fee |
|---|---|---|---|---|
| Fixed rate | 4Change Energy Charitable Saver | 6, 12 or 24 | $20 billing credit for over 1000 kWh used per billing cycle |
$0 $20 per month remaining on contract |
| 4Change Energy Maxx Saver 12 | 12 | $90 billing credit for over 1000 kWh used per billing cycle |
$0 $20 per month remaining on contract |
|
| 4Change Energy Free Energy 12 | 12 | $25 billing credit for over 1000 kWh used per billing cycle; 4Change Energy rate of 0¢/kWh for use from 501kWh to 1000kWh. |
$0 $20 per month remaining on contract |
|
| Variable rate | 4Change Energy Charitable Saver Monthly | month-to-month | $20 billing credit for over 1000 kWh used per billing cycle |
$0 $0 |
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4Change Energy : Electricity plans with fixed rates
A fixed rate is the ¢/kWh energy cost whose rated price does not change over term of the contract. Once the contract is finished, unless you renew it or terminate it, it will automatically switch to a variable rate.
Electricity customers looking for a fixed rate plan should choose a plan with a term of 12 months or longer. Electricity prices per kilowatt-hour change throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may keep more cash in your account.
4Change Energy : Electricity plans with variable rates
A variable rate is a rate whose price (in ¢/kWh) changes from month to month. A variable rate is at the discretion of the provider, or the provider can give rules on the variability of their rate.
Like most electric providers, 4Change Energy offers a variable rate plan with no contract term or termination fee - so customers can leave the plan (or provider) at any time without a penalty.
Base fee charges in 4Change Energy electricity plans
Base fee charges (a monthly fee) are often applied to plans, or may kick-in when consumption drops under a certain level (often considered a minimum usage fee charge). All plans offered by 4Change Energy do not have base fee charges. However appealing a $20 credit for 1000 kWh usage may be, this "promotion" stymies energy conservation, and convinces consumers to use a minimum amount per billing cycle.
All you need to know about an electricity plan Each retail electric provider (REP) in Texas gives the details on each plan they offer on the Electricity Facts Label (EFL).
Be sure to check out the EFL to understand how 4Change Energy plan pricing works, and if the structure is right for your household!
Green energy in 4Change Energy electricity plans
4Change offers a 100% green energy option at $19.95 extra per month, which must be chosen as an add-on feature to your favorite 4Change Energy plan. 4Change Energy's plans come with 6% renewable content by default, which is substantially less than the state average of 21%.
Promotions by 4Change Energy
Apart from the nearly standard $20/month billing credit when using at least 1000 kWh each billing cycle, 4Change Energy also offers an encouraging referral program called 4Friends Referrals. For every referral made to 4Change Energy, they'll reward both you and the referred party with a $25 Visa® card!
4Change Energy is also very active with Charitable Partners by donating 4% of profits to organizations like the American Cancer Society, the American Red Cross, Heroes for Children, and Feeding Texas.
4Change Energy reviews
In 2020, 4Change Energy made the "Top 10" list (#8) of highest formal complaints received against retail electric providers in Texas, according to the Public Utilities Commission of Texas. As customers appreciate the referral program and savings on fixed rate plans, a majority of dissatisfied customers filed formal complaints that focus on billing practices by 4Change Energy.
The leading review websites are currently giving 4Change Energy:
| Site | Overall rating | Source |
|---|---|---|
| Yelp | 2.5 / 5 (latest review in fall 2020) | Yelp's 4Change Energy review |
| Consumer Affairs | Not yet listed | Consumer Affairs |
| TexasElectricityRatings.com | 1.9 / 5 (latest review in summer 2020) | TexasElectricityRatings.com's 4Change Energy review |
| Google Reviews | 4.0 / 5 (latest review in winter 2020) | Google's 4Change Energy customer review rating |
4Change Energy phone number : customer service
Need to contact 4Change Energy to start service or ask customer service a billing question? Here are a few quick ways to contact customer service:
| Contact type: | Phone number: | Hours: |
|---|---|---|
| 4Change Energy login | 4Change Energy account login | 24/7 |
| Bill pay | 1-855-784-2426 | 7am-8pm, Mon-Fri and 8am-5pm, Sat |
| Customer service | 1-855-784-2426 or 1-214-296-2313 |
7am-8pm, Mon-Fri and 8am-5pm, Sat |
| New customers | 1-855-784-2426 | 7am-8pm, Mon-Fri and 8am-5pm, Sat |
Customers can also mail 4Change Energy at the address:
4Change EnergyP.O. Box 660361
Dallas, TX
75266-0361
Need financial assistance with paying utility bills?See what national and Texan Energy Assistance programs are available to help pay your electricity bill, the eligibility requirements, and how to apply!
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