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#TITLE: Frontier Utilities : Reviews, plans, login, phone numbers & more ##META: Check out what the Frontier Utilities login offers to customers, details on current plans offered, how to contact customer service, and Frontier Utilities reviews. ##SUMMARY: Frontier Utilities offers online-based electricity plans for customers in PA, TX, OH, and NJ. A winner of the Better Business Bureau award for distinction in energy services, Frontier provides both fixed and variable rate options.

Frontier Utilities is one of many retail electric providers, Houston-based and operating within Texas, that offers fixed and variable rate electric plans across several other deregulated energy states. Scroll/Swipe down to find out more on Frontier Utilities login platform, the plans that are currently offered, bill payment methods, customer service contact phone numbers, and Frontier Utilities reviews.

Frontier Utilities : Electric services

Frontier Utilities was founded in 2008, and remains privately owned. Headquartered in Houston, Frontier Utilities provides electricity service in:
 Texas
 New Jersey
 Ohio
 Pennsylvania

In 2009, Frontier Utilities added Sol Energy and Rodeo Energy to their "doing-business-as" names list, however neither are currently operating as electric providing entities.

Frontier Utilities plans & rates

All retail electric utility service areas across Texas are covered by Frontier Utilities plans. The electric plans offered by Frontier Utilities are consistently the same among all of the deregulated utility companies in Texas.

Frontier Utilities plan offering by utility company
Oncor Electric Delivery
CenterPoint Energy
AEP Texas Central
AEP Texas North
Texas-New Mexico Power
Frontier Max 12
Best Value 12
Frontier Friends & Family 12
Beat the Heat 12
Straight Power 12
Easy Bill 12
Stay Cozy 12
Freedom MTM

Fixed rates on Frontier Utilities plans

 The Frontier Utilities Frontier Max 12 plan
 The Frontier Utilities Best Value 12 plan
 The Frontier Utilities Frontier Friends & Family 12 plan
 The Frontier Utilities Beat the Heat 12 plan
 The Frontier Utilities Straight Power 12 plan
 The Frontier Utilities Easy Bill 12 plan
 The Frontier Utilities Stay Cozy 12 plan

Frontier Utilities plans with fixed rates do not change over the contract term, however the utility company's rate is subject to change, and does so 2 to 3 times each year. So the "fixed" rate is fixed to a degree.

Fixed rate plans can often be a good idea if you are able to land a good rate at the right time of year. Once the fixed rate contract is finished, unless renewed or terminated, customers will automatically be switched to a variable rate on the "Default Rate Product"- a typical practice with any provider.

Electricity customers should choose a fixed rate contract of at least 12 months (the only term that Frontier Utilities offers through their website). Electricity prices per kilowatt-hour change throughout the year, and you may actually miss out on pricing when energy rates are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove to be money-saving.

Frontier Utilities : Early cancellation fees If deciding to become a Frontier Utilities customer, it's worth taking into consideration the flat, "Early Termination Fee" that is attached to all fixed rate electric plans.
To get out of a 12-month contract : $150, regardless of how much time is left in the term.

Variable rates on Frontier Utilities plans

 The Frontier Utilities Freedom MTM plan

A variable rate is a rate whose price (in ¢/kWh) will more than likely change each month. A variable can be at the discretion of Frontier Utilities, or they can give rules on the rate's variability - for example, the energy rate for customers changes alongside the wholesale price of energy.

The only other variable rate plan that Frontier Utilities has is their Default Product (for when a fixed-rate plan ends and no action is taken by the customer to change to a different plan or provider).

The advantage of opting for a variable rate plan is the ability to leave the plan and/or provider at any time without having to pay an "Early Cancellation Fee". Since providers are aware of this advantage on variable rate plans, the energy price given in a variable rate plan is almost always higher than any fixed rate plan that the same provider will offer.

Renewable energy : Frontier Utilities plans

 Frontier Utilities renewable energy plans are currently not available

Frontier Utilities does not offer a plan to fully support the renewable energy market. Usually, electric providers offer (at least) the option to choose a plan to fund the green energy industry by using billed funds to purchase renewable energy certificates.

The energy plans offered by Frontier Utilities only source 17.1% renewable content (with their variable rate plan only at 6%), which is substantially below the Texas average of 21%.

Frontier Utilities plans : Minimum usage fees & Billing credits

 Frontier Utilities, technically, does not offer plans containing minimum usage fees

 The Frontier Utilities Frontier Max 12 plan

$100 credit per billing period if billed usage is 2000-2500 kWh

 The Frontier Utilities Beat the Heat 12 plan

$75 credit per billing period if billed usage is 1000-1500 kWh

 The Frontier Utilities Straight Power 12 plan

$69 credit per billing period if billed usage is less than 500 kWh

 The Frontier Utilities Stay Cozy 12 plan

$40 credit per billing period if billed usage is 1900-2400 kWh

Although all Frontier Utilities plans do not contain a minimum usage fee (usually used to discourage energy conservation), many plans include a "billing credit" to encourage energy consumption. Generally, plans that have a minimum usage fee or billing credit tend to not favor energy-conserving consumers or smaller households.

Besides the standard energy rate, any other "supply fee" (what electric providers charge their customers) is optionally imposed on customers. Many providers choose to charge customers these frivolous fees so as to discourage trying to save money by using less energy.

Base Charges with Frontier Utilities

 The Frontier Utilities Frontier Max 12 plan

$9.95 per billing period

 The Frontier Utilities Beat the Heat 12 plan

$7.95 per billing period

 The Frontier Utilities Straight Power 12 plan

$168 per billing period

 The Frontier Utilities Easy Bill 12 plan

$7.95 per billing period

 The Frontier Utilities Stay Cozy 12 plan

$89 per billing period

 The Frontier Utilities Freedom MTM plan

$9.95 per billing period

Most plans currently offered by Frontier Utilities contain a base charge fee. The base fee / base charge is another optional charge that providers often choose to impose on to customers. Some electric providers, like TXU Energy and Reliant Energy, charge base fees on their plans, but there are many electric providers like Frontier Utilities that opt out of implementing the charge.

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What do Texans think? : Frontier Utilities reviews Dallas, Houston, and more

According to the Public Utilities Commission (PUC) of Texas, over the last 6 months, Frontier Utilities was #16 on the list of the most formal complaints received against retail electric providers in Texas out of the 70+ registered REPs. While most customers value Frontier's competitive rates and easy-to-understand electric plans, unsatisfied customers have found a particular issue with billing services. In fact, 55% of all formal complaints filed with the PUC target billing practices by Frontier Utilities.

There are Frontier Utilities reviews across many forums, but the following websites are currently giving Frontier Utilities:

Frontier Utilities reviews : BBB, Yelp and more
Site Overall rating Source
Better Business Bureau
Frontier Utilities BBB
customer reviews rating
Google Reviews
Frontier Utilities reviews
on Google
Yelp
Frontier Utilities
Yelp reviews
TexasElectricityRatings.com
TexasElectricityRatings.com
Frontier Utilities reviews

Frontier Utilities login and the Frontier Utilities App

Frontier Utilities offers customers an account management tool using the Frontier Utilities My Account platform. In the portal, customers are able to:

  • Establish (or update) Auto Pay for more efficient monthly payments
  • Make on one-time bill payment and check bill payment status, available 24/7
  • View billing details and history, opt for paperless billing, and get a monthly bill estimate
  • Manage contact details, like email addresses or phone numbers
  • Contact customer service directly through the message center

The Frontier Utilities app is available on the Apple App Store (although with quite bad reviews) and the Google Play Store (slightly better app reviews), providing mobile access to:

  • Make a bill payment, 24/7
  • Access account details
  • Find the nearest payment location
  • View billing invoices and payments
  • Manage account & payment settings

Contact customer service : Frontier Utilities phone numbers

Frontier Utilities power outage : Phone numbers Frontier Utilities mainly handles billing payments, customer setups, transferring or ending service. In the event of a power outage, customers need to contact their respective utility company which services the area (since they are responsible for installing and maintaining the electrical infrastructure). Find out "Which utility company is mine?" if your power goes out or, if you already know, use the power outage number (listed below) to report it:
 Oncor power outage: 1-888-313-4747
 CenterPoint power outage: 1-800-332-7143
 TNMP power outage: 1-888-866-7456
 AEP Texas power outage (North & Central): 1-866-223-8508

Need to contact Frontier Utilities to start service or ask a billing question? Here are some ways to contact Frontier Utilities customer service:

Frontier Utilities customer service phone numbers in Texas
Department/Reason Phone number Hours
(CST)
Texas, general
customer service
1-877-437-7442 Mon-Fri: 8am-6pm
Sat: 8am-5pm
Texas Residential
customer service
1-866-926-8192 Mon-Fri: 8am-6pm
Sat: 8am-5pm
Residential
New Service Request
1-866-926-8192 Mon-Fri: 8am-6pm
Sat: 8am-5pm
Commercial
New Service Request
1-877-293-7535 Mon-Fri: 8am-6pm
Sat: 8am-2pm
Bill payment 1-866-926-8192
option "1", then press "2"
Mon-Fri: 8am-6pm
Sat: 8am-5pm
Cancel service by fax 1-866-926-8193 Mon-Fri: 8am-6pm
Sat: 8am-5pm
Frontier Utilities power outage:
CenterPoint:
Oncor:
TNMP:
AEP Texas:
Contact for utility company
1-800-332-7143
1-888-313-4747
1-888-866-7456
1-866-223-8508
24/7

Alternative ways to contact Frontier Utilities customer service in Texas:

  • use the Frontier Utilities [email protected] customer service email
  • quickly check your balance : Text BALANCE to 55755 to view a bill before making a payment
  • send a letter :
    5161 San Felipe
    Ste 320 Houston,
    TX 77056

Frontier Utilities pay bill : How customers can make a bill payment

Frontier Utilities provides a few ways for customers to make a bill payment:

Constellation Energy bill pay methods
Bill pay method Contact Availability
AutoPay setup, online:
My Account portal
Frontier Utilities
login/sign-up
24/7
One-time payment, online:
Frontier Utilities
Frontier Utilities
online bill pay
24/7
Bill pay phone number
Texas customers
1-866-926-8192 Mon-Fri: 8am-6pm
Sat: 8am-5pm
Bill pay in-person,
participating locations
ACE Cash Express
MoneyGram
Family Dollar & Dollar General
depends on locale
Mail bill payment
Frontier Utilities
P.O. Box 733875
Dallas, TX
75373-3875
send at least 5 business days
before bill due date