IGS Energy is a Dublin, Ohio-based company that provides natural gas service in 11 states, including electricity service to Texas customers.
Our Take On IGS Energy
Based on our analysis of this company, the customer feedback we have detected from various sources, we have given IGS Energy: 
IGS Energy provides electric service in Texas. It offers a limited range of fixed-rate plans, along with various home protection offers to cover air conditioning systems, including electricity line and hVAC protection. The company does offer green energy plans, but no variable rates and other innovations like cheaper nights and weekends usage. Some consumers might find their offer limited, while others might be happy with the simplicity and straightforwardness of the choices available. Compare reviews with other suppliers.
Available Plans
| Plan type | Contract Length | Features | Early termination fee | Our Thoughts |
|---|---|---|---|---|
| Residential fixed rate | 12, 36 months |
|
$150-250 |
|
| Residential fixed rate - Green | 12, 36 months |
|
$150-250 |
|
Description of the Plan Types
Fixed Rate Plans
A fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. However, consumers should be aware that many energy retailers will automatically transfer their customers to a variable rate once their fixed rate contract has finished. Find out more about what a fixed rate is.
Customers report that they appreciate savings on fixed rate electricity plans from IGS Energy. Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year.
Electricity customers should opt for fixed rate contracts of longer periods of time (6 months or more). Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.
Variable Rate Plans
A variable rate is a rate (in ¢/kWh) that changes every month. How the rate changes can be at the discretion of the supplier, or it might be based on a specific mathematical formula and/or based on an energy index. We recommend this rate if you are planning on moving out in less than 6 months. IGS Energy does not offer variable rate plans in Texas, but at the end of the contract duration, customers who have not renewed will be switched to a variable rate, month to month plan. If you are considering a variable rate plan from another provider, or would like to know more, please consult our page on variable rates.
Base Charges
Some plans with IGS Energy apply a minimum usage charge. Therefore, the total price per kWh may be higher than advertised, depending on your consumption. The price will change if you consume less than or more than 1000 kWh/month. If you do not know your monthly energy consumption, please use our Estimation Tool.
Green Energy Plans
IGS Energy does offer 100% green energy plans, but offers less than 1% renewable content in their standard electricity mix. This is well below the Texas average of 10.7%.
To find out exactly what a renewable energy plan is, please visit our page: Impact of green rates on the environment.
Customer Reviews
We have rated this supplier .
IGS Energy has been rated A+ by the Better Business Bureau. We feel confident rating them four stars based on a review of online feedback. Customers appreciate the straightforward rates and T&Cs. They do not have a broad range of offers, but they are clearly displayed on the website. They are transparent in their T&C, but there still are a few complaints. Some customers have been dissatisfied with the billing and customer service departments in particular.
For more detail on our rating, please visit our IGS Energy customer reviews page.
Company Contact Information
Email: via an embedded form on their website
Phone (Residential): 1-888-995-0992
Phone (Business): 1-877-923-4447
Phone (Home Services): 1-877-275-8197