Think Energy by Engie Retail LLC (not affiliated with Great Britain's Think Energy Ltd) is a North American retail electric & gas provider based in Houston, Texas and is one of many retail electric providers in Texas. Scroll (or swipe) down for details on the Think Energy rates & plans available, Think Energy reviews in Texas, and ways to contact Think Energy customer service. Discover what the Think Energy login and App have to offer and ways to make a Think Energy bill payment.
Think Energy Texas : Electric provider service areas
Think Energy by Engie Retail LLC is a part of Engie Group, which is headquartered in Paris, France and operates in 70 countries across 5 continents. Think Energy opened to the deregulated Texas retail electric market in 2011 to provide electric service across all deregulated areas.
Texas residents can sign-up with a Think Energy energy plan who live within the deregulated electric utility company service areas, which include:
The "delivery fees" that are charged by each utility company are passed through to Think Energy customers (a standard practice for electric providers). The current utility company rates are:
|TDU||TDU monthly base fee||TDU ¢/kWh energy rate|
|Oncor Electric Delivery||$3.42/mo||3.4928¢/kWh|
Think Energy is quite consistent at offering a basic selection of Think Energy plans across Texas. For example, Think Energy in Houston, Dallas, and Fort Worth will have very similar electric plan products as Think Energy in McAllen, Corpus Christi, and Brownsville.
Think Energy login (My Think Energy) & App : Account management for customers
Think Energy customers are offered an account management portal using the MyAccount, Think Energy login platform. In MyAccount, customers are able to:
- Manage bill payment information
- Change notification preferences
- View energy consumption history
- Make changes to your address book
If you're currently a Think Energy customer and have your Think Energy account number ready (along with your email address and billing zip code), register with Think Energy MyAccount to have on-the-go access!
Although Engie Group's App is available on the Apple App Store and the Google Play Store, the Think Energy LLC App (for U.S. customers) seemingly remains inexistent. Engie announced back in March of 2015 that a Think Energy LLC app would be available as part of a mobile strategy launch.
What do customers think? : Think Energy reviews & complaints
The statistical record of formal complaints filed by consumers against electric providers is managed by the Public Utilities Commission (PUC) of Texas. Over the last 6 months, Think Energy ranks decently as #41 on the list of the most formal complaints received against retail electric providers in Texas out of the 70+ registered REPs.
While most customers appreciate the limited range of Think Energy electric plans offered and their competitive rates, a sliver of unsatisfied customers have found issues with billing. Even though Think Energy's billing department has received the most complaints (and is nearly the only complained-against category), in the grand scheme, they're still keeping their customers happier than a majority of other electric providers.
Did you know...!? In Texas, 70% of formally filed complaints are specifically focused on billing practices by electric providers!
Researching your next electric provider? Stay informed and check out the PUCT's Customer Complaint Statistics page before signing up to a plan.
There are Think Energy customer reviews in several forums, but the leading websites are currently giving Think Energy:
|Better Business Bureau||Think Energy
BBB reviews rating
|Yelp||Think Energy Houston
|Google Reviews||Think Energy reviews
Think Energy reviews
Have a Think Energy power outage? : Think Energy phone numbers for customer service
Think Energy power outage : Phone numbers As a provider, Think Energy handles billing, new customer set ups, and transferring or ending service for current customers. In the event of an outage, customers must contact the utility company that services the area (since they are responsible for maintaining and repairing the electrical infrastructure) instead of Think Energy. Find out "Which utility company is mine?" if your power goes out or, if you already know, use the respective power outage number to report it:
Oncor power outage: 1-888-313-4747
CenterPoint power outage: 1-800-332-7143
TNMP power outage: 1-888-866-7456
AEP Texas power outage (North & Central): 1-866-223-8508
Need to contact Think Energy customer service to start service, ask a billing question or setup service? Here are a few Think Energy phone numbers to call:
|1-866-252-0078||Mon-Fri : 7am-7pm|
Billing questions & issues
|1-888-923-3633||Mon-Fri : 7am-7pm|
|Bill payment||1-866-252-0078||Mon-Fri : 7am-7pm|
|Think Energy power outage:
|Contact for utility company:
Alternative ways for Texas customers to contact Think Energy customer service :
- Email Think Energy customer service : [email protected]
- Mail a letter to the Think Energy address :
ENGIE Retail, LLC
11807 Westheimer Road Suite 550 PMB 808
Houston, TX 77077
- Send a Think Energy fax to : 1-713-583-2978
Think Energy Rates : Electric Plans
All retail electric utility service areas in Texas are covered by Think Energy plans, with an nearly identical product offering across all deregulated utility companies. Check out what's offered (and not) in each utility service area, below:
|Oncor Electric Delivery
AEP Texas Central
AEP Texas North
Texas-New Mexico Power
|Think Simple 12, 18, 24||Think Simple 9, 12, 18, 24|
Fixed plans : Think Energy rates
ALL Think Energy plans
Think Energy plans, with fixed rates, do not change over the contract term. However, the utility company's rate is subject to change between 2 to 3 times per year. So the fixed rate is fixed to a certain extent.
Fixed rate plans are usually a good idea if you are able to lock-in a good rate at the right time of year. Once the fixed rate contract is finished, unless renewed or terminated, customers are automatically switched to a variable rate on the "rollover service"- a typical action taken by nearly all electric providers.
Electricity customers should choose a fixed rate contract of at least 12 months. Electricity prices per kilowatt-hour change throughout the year, and you may actually miss out on pricing when energy rates are low. However, because electricity rates tend to increase over time, sticking with fixed rates for longer periods may prove to be financially advantageous.
Some electric providers design (and offer) an all-costs-involved electric plan that essentially combines the supply & delivery charges (provider and utility fees) into a single-charge plan. Think Energy, unfortunately, does not currently offer this type of plan product.
Think Energy cancelation : Early termination fees If considering Think Energy as your next electric provider, it's worth being aware of the "Early Termination Fee" that is attached to all fixed rate electric plans.
9 months : $45
12 months : $145
18 months : $175
24 months : $175
Variable rates : Think Energy rates
Think Energy does not currently offer variable rate plans
A variable rate is an energy price (in ¢/kWh) that will likely change each month. A variable rate can be at the discretion of the electric providers that offer such plans, or they can set rules on the rate's variability - for instance, the variable energy rate changes alongside the wholesale price of energy.
Technically, the only variable rate plan that Think Energy has is their "rollower service" for when a fixed-rate plan ends and no action is taken by the customer to change to a different plan or provider.
The BEST thing about a variable rate plan is the ability to leave the plan and/or provider at any time without having to pay an "Early Cancellation Fee". Since providers are aware of variable rate-plan freedom, the energy price given in a variable rate plan is almost always higher than any fixed rate plan that the same provider will offer.
Renewable energy : Think Energy electric plans
Think Energy does not currently offer renewable energy plans/options
The non-renewable energy plans offered by Think Energy source 5.73% renewable content (the Texas average is 21%). Think Energy's 5.73% contribution level is among the lowest percentage of renewable content sourced in a non-renewable energy plan - from the hundreds of non-renewable energy plans we have analyzed across dozens of electric providers in Texas.
Think Energy plans : Minimum usage fees
Think Energy does not implement minimum usage fees in their plans
Plans which contain a minimum usage fee add an additional fee if a minimum level of energy usage is not met.
Generally, plans that have a minimum usage fee tend to not favor energy-conserving consumers or smaller households.
Besides the standard energy rate, any other "supply fee" (what electric providers charge their customers) is optionally imposed on customers. Many providers choose to charge customers these frivolous fees so as to discourage trying to save money by using less energy. The Think Energy plans available are designed to favor low energy consuming households.
Usage credits with Think Energy
Think Energy does not use issue billing usage credits in their plans
Big providers like Reliant Energy, TXU Energy, and Ambit Energy, use billing credits to promote higher levels of energy consumption of over a certain amount. Fortunately, with Think Energy, customers can be more conservative with energy consumption and will be billed a proportional amount for the reduced kWh use - Makes sense!
Similar to the minimum usage fee strategy, the plans that contain the billing-credit feature are targeted to benefit households that have an average-to-high monthly energy usage. The hassle with plans that implement additional charges or credits based on monthly energy consumption, is that customers on such plans should monitor monthly usage to get their best-priced, final monthly bill.
Base Charges with Think Energy
Think Energy does not implement base charges in their plans
Think Energy plans are free of any base charge fees. The base fee / base charge is another optional charge that providers often choose to impose on customers.
Think Energy electric Prepaid plans
Think Energy does not currently offer prepaid electric plans
Prepaid plans work exactly as they're called: Customers pay before consuming electricity and must keep a positive balance on their account in order to keep the lights on.
Prepaid plans are GREAT since nearly all don't require a deposit to start up ( = no credit check!) or have long-term commitments.
Think Energy pay bill : AutoPay, bill pay number, one-time payment and payment locations
Apart from the convenience of Autopay (set up through the Think Energy login portal), Think Energy offers customers a couple of ways to make a bill payment. Below are other ways to get your Think Energy bill paid:
|Bill pay method||Source/Contact||Availability
|Think Energy bill pay phone number||1-866-252-0078||Mon-Fri : 7am-7pm|
|Online: Think Energy login||Think Energy : My Account||24/7|
|Online: Think Energy
without loggin in
|Think Energy : Bill Payment||24/7
same-day posted payments: before 2pm EST
bill payment locations
|Wal-Mart stores, Kroger
Shop-N-Go, and more!
try the payment location finder
|depends on locale|
|Mail bill payment to :||
ENGIE Retail, LLC
P.O. Box 841568
Dallas, TX 75284-1568
|Send at least 5 business days
before bill due date