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(*available in select states & cities)

Think Energy by Engie Retail LLC (not affiliated with Great Britain's Think Energy Ltd) is a North American retail electric & gas provider based in Houston, Texas and is one of many retail electric providers in Texas. Scroll (or swipe) down for details on the Think Energy rates & plans available, Think Energy reviews in Texas, and ways to contact Think Energy customer service. Discover what the Think Energy login and App have to offer and ways to make a Think Energy bill payment.

Think Energy Texas : Electric provider service areas

Think Energy by Engie Retail LLC is a part of Engie Group, which is headquartered in Paris, France and operates in 70 countries across 5 continents. Think Energy opened to the deregulated Texas retail electric market in 2011 to provide electric service across all deregulated areas.

Texas residents can sign-up with a Think Energy energy plan who live within the deregulated electric utility company service areas, which include:

 Oncor Electric Delivery
 CenterPoint Energy
 AEP Texas (North & Central)
 Texas-New Mexico Power (TNMP)

The "delivery fees" that are charged by each utility company are passed through to Think Energy customers (a standard practice for electric providers). The current utility company rates are:

Utility company tariffs in Texas : MARCH 30 2021
TDU TDU monthly base fee TDU ¢/kWh energy rate
AEP North $3.57/mo 3.0078¢/kWh
Oncor Electric Delivery $3.42/mo 3.4928¢/kWh
CenterPoint $4.39/mo 3.2669¢/kWh
AEP Central $4.27/mo 3.7458¢/kWh
TNMP $7.85/mo 4.0403¢/kWh

Think Energy is quite consistent at offering a basic selection of Think Energy plans across Texas. For example, Think Energy in Houston, Dallas, and Fort Worth will have very similar electric plan products as Think Energy in McAllen, Corpus Christi, and Brownsville.

Think Energy login (My Think Energy) & App : Account management for customers

Think Energy customers are offered an account management portal using the MyAccount, Think Energy login platform. In MyAccount, customers are able to:

  • Manage bill payment information
  • Change notification preferences
  • View energy consumption history
  • Make changes to your address book

If you're currently a Think Energy customer and have your Think Energy account number ready (along with your email address and billing zip code), register with Think Energy MyAccount to have on-the-go access!

Although Engie Group's App is available on the Apple App Store and the Google Play Store, the Think Energy LLC App (for U.S. customers) seemingly remains inexistent. Engie announced back in March of 2015 that a Think Energy LLC app would be available as part of a mobile strategy launch.

What do customers think? : Think Energy reviews & complaints

The statistical record of formal complaints filed by consumers against electric providers is managed by the Public Utilities Commission (PUC) of Texas. Over the last 6 months, Think Energy ranks decently as #41 on the list of the most formal complaints received against retail electric providers in Texas out of the 70+ registered REPs.

While most customers appreciate the limited range of Think Energy electric plans offered and their competitive rates, a sliver of unsatisfied customers have found issues with billing. Even though Think Energy's billing department has received the most complaints (and is nearly the only complained-against category), in the grand scheme, they're still keeping their customers happier than a majority of other electric providers.

Did you know...!? In Texas, 70% of formally filed complaints are specifically focused on billing practices by electric providers!
Researching your next electric provider? Stay informed and check out the PUCT's Customer Complaint Statistics page before signing up to a plan.

There are Think Energy customer reviews in several forums, but the leading websites are currently giving Think Energy:

Think Energy reviews : BBB, Yelp, Google and TrustPilot
Forum Overall rating Source
Better Business Bureau
Think Energy
BBB reviews rating
Think Energy Houston
Yelp reviews
Google Reviews
Think Energy reviews
on Google
Think Energy reviews

Have a Think Energy power outage? : Think Energy phone numbers for customer service

Think Energy power outage : Phone numbers As a provider, Think Energy handles billing, new customer set ups, and transferring or ending service for current customers. In the event of an outage, customers must contact the utility company that services the area (since they are responsible for maintaining and repairing the electrical infrastructure) instead of Think Energy. Find out "Which utility company is mine?" if your power goes out or, if you already know, use the respective power outage number to report it:

 Oncor power outage: 1-888-313-4747
 CenterPoint power outage: 1-800-332-7143
 TNMP power outage: 1-888-866-7456
 AEP Texas power outage (North & Central): 1-866-223-8508

Need to contact Think Energy customer service to start service, ask a billing question or setup service? Here are a few Think Energy phone numbers to call:

Think Energy phone numbers : Customer service in Texas
Department/Reason Phone Number Hours
Customer Service
1-866-252-0078 Mon-Fri : 7am-7pm
Customer Service
Billing questions & issues
1-888-923-3633 Mon-Fri : 7am-7pm
Bill payment 1-866-252-0078 Mon-Fri : 7am-7pm
Think Energy power outage:
AEP Texas:
Contact for utility company:

Alternative ways for Texas customers to contact Think Energy customer service :

  • Email Think Energy customer service : [email protected]
  • Mail a letter to the Think Energy address :
    ENGIE Retail, LLC
    11807 Westheimer Road Suite 550 PMB 808
    Houston, TX 77077
  • Send a Think Energy fax to : 1-713-583-2978

Think Energy Rates : Electric Plans

All retail electric utility service areas in Texas are covered by Think Energy plans, with an nearly identical product offering across all deregulated utility companies. Check out what's offered (and not) in each utility service area, below:

Think Energy electric plans offered in Texas
Oncor Electric Delivery
AEP Texas Central
AEP Texas North
Texas-New Mexico Power
CenterPoint Energy
Think Simple 12, 18, 24 Think Simple 9, 12, 18, 24

Fixed plans : Think Energy rates

 ALL Think Energy plans

Think Energy plans, with fixed rates, do not change over the contract term. However, the utility company's rate is subject to change between 2 to 3 times per year. So the fixed rate is fixed to a certain extent.

Fixed rate plans are usually a good idea if you are able to lock-in a good rate at the right time of year. Once the fixed rate contract is finished, unless renewed or terminated, customers are automatically switched to a variable rate on the "rollover service"- a typical action taken by nearly all electric providers.

Electricity customers should choose a fixed rate contract of at least 12 months. Electricity prices per kilowatt-hour change throughout the year, and you may actually miss out on pricing when energy rates are low. However, because electricity rates tend to increase over time, sticking with fixed rates for longer periods may prove to be financially advantageous.

Some electric providers design (and offer) an all-costs-involved electric plan that essentially combines the supply & delivery charges (provider and utility fees) into a single-charge plan. Think Energy, unfortunately, does not currently offer this type of plan product.

Think Energy cancelation : Early termination fees If considering Think Energy as your next electric provider, it's worth being aware of the "Early Termination Fee" that is attached to all fixed rate electric plans.
9 months : $45
12 months : $145
18 months : $175
24 months : $175

Variable rates : Think Energy rates

 Think Energy does not currently offer variable rate plans

A variable rate is an energy price (in ¢/kWh) that will likely change each month. A variable rate can be at the discretion of the electric providers that offer such plans, or they can set rules on the rate's variability - for instance, the variable energy rate changes alongside the wholesale price of energy.

Technically, the only variable rate plan that Think Energy has is their "rollower service" for when a fixed-rate plan ends and no action is taken by the customer to change to a different plan or provider.

The BEST thing about a variable rate plan is the ability to leave the plan and/or provider at any time without having to pay an "Early Cancellation Fee". Since providers are aware of variable rate-plan freedom, the energy price given in a variable rate plan is almost always higher than any fixed rate plan that the same provider will offer.

Renewable energy : Think Energy electric plans

 Think Energy does not currently offer renewable energy plans/options

The non-renewable energy plans offered by Think Energy source 5.73% renewable content (the Texas average is 21%). Think Energy's 5.73% contribution level is among the lowest percentage of renewable content sourced in a non-renewable energy plan - from the hundreds of non-renewable energy plans we have analyzed across dozens of electric providers in Texas.

Think Energy plans : Minimum usage fees

 Think Energy does not implement minimum usage fees in their plans

Plans which contain a minimum usage fee add an additional fee if a minimum level of energy usage is not met.

Generally, plans that have a minimum usage fee tend to not favor energy-conserving consumers or smaller households.

Besides the standard energy rate, any other "supply fee" (what electric providers charge their customers) is optionally imposed on customers. Many providers choose to charge customers these frivolous fees so as to discourage trying to save money by using less energy. The Think Energy plans available are designed to favor low energy consuming households.

Usage credits with Think Energy

 Think Energy does not use issue billing usage credits in their plans

Big providers like Reliant Energy, TXU Energy, and Ambit Energy, use billing credits to promote higher levels of energy consumption of over a certain amount. Fortunately, with Think Energy, customers can be more conservative with energy consumption and will be billed a proportional amount for the reduced kWh use - Makes sense!

Similar to the minimum usage fee strategy, the plans that contain the billing-credit feature are targeted to benefit households that have an average-to-high monthly energy usage. The hassle with plans that implement additional charges or credits based on monthly energy consumption, is that customers on such plans should monitor monthly usage to get their best-priced, final monthly bill.

Base Charges with Think Energy

 Think Energy does not implement base charges in their plans

Think Energy plans are free of any base charge fees. The base fee / base charge is another optional charge that providers often choose to impose on customers.

Some electric providers -like TXU Energy and Reliant Energy- charge base fees on their plans, but there are many other electric providers (like Varsity Energy!) that also do not add the charge.

Think Energy electric Prepaid plans

 Think Energy does not currently offer prepaid electric plans

Prepaid plans work exactly as they're called: Customers pay before consuming electricity and must keep a positive balance on their account in order to keep the lights on.

Prepaid plans are GREAT since nearly all don't require a deposit to start up ( = no credit check!) or have long-term commitments.

Want a provider & plan that's less promotional and more straightforward?
Try our FREE service:
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Think Energy pay bill : AutoPay, bill pay number, one-time payment and payment locations

Apart from the convenience of Autopay (set up through the Think Energy login portal), Think Energy offers customers a couple of ways to make a bill payment. Below are other ways to get your Think Energy bill paid:

Think Energy bill pay : Texas
Bill pay method Source/Contact Availability
Think Energy bill pay phone number 1-866-252-0078 Mon-Fri : 7am-7pm
Online: Think Energy login Think Energy : My Account 24/7
Online: Think Energy
without loggin in
Think Energy : Bill Payment 24/7
same-day posted payments: before 2pm EST
Think Energy
bill payment locations
Wal-Mart stores, Kroger
Shop-N-Go, and more!
try the payment location finder
depends on locale
Mail bill payment to :
Think Energy
P.O. Box 841568
Dallas, TX 75284-1568
Send at least 5 business days
before bill due date