"Here is the 4Change phone number" is not the right answer to most contact questions.
Most provider-contact pages list one phone number and stop. That is the wrong answer for a Texas REP like 4Change Energy because a single number cannot solve three of the most common reasons people call.
Texas split the electricity market into two roles in 2002: the REP sells you the plan, and the TDU owns the wires. 4Change is a REP. It bills you, signs you up, and answers plan questions. It does not own a single pole. So an outage call to 855-784-2426 gets you back the same answer: call your TDU.
The right contact for any 4Change issue depends on what you need. Billing and plan questions: call 4Change. Outages and meter problems: call your TDU. Unresolved disputes: escalate to the PUCT. Bill assistance: call 211 for CEAP. One page, one number cannot cover all four.
Three ways to reach 4Change Energy.
For any 4Change account question, you have three official channels. Each is best for a different kind of issue.
Best for billing & plans
Phone
Call 855-784-2426 for billing, signups, renewals, moves and cancellations. Mon-Fri 7am-8pm CT, Sat 8am-5pm CT.
Best for self-service
Online account
Sign up, view bills, pay online and switch plans at 4changeenergy.com. Available 24/7, no hold time.
Best for written record
Mail & email
Email [email protected] or mail PO Box 660313, Dallas, TX 75266-0313. Reply usually within 1 business day.
For outages, 4Change has no role. Skip all three channels and call your TDU directly.
Every 4Change issue, mapped to the right channel.
Pick the row that matches your situation. Hours are Central Time, the timezone of every Texas REP.
| Issue | Channel | Hours |
|---|---|---|
| Sign up for a new plan | Website or 855-784-2426 | Web 24/7; phone M-F 7-8, Sat 8-5 CT |
| Billing question or dispute | 855-784-2426 | M-F 7-8, Sat 8-5 CT |
| Pay your bill | Online, phone, or mail (PO Box 660361, Dallas) | Online 24/7; mail 5-7 day post |
| Power outage | Your TDU (see card below) | 24/7 emergency line |
| Move-in or move-out | 855-784-2426 | M-F 7-8, Sat 8-5 CT |
| Cancel within 3-day window | 855-784-2426 | Within 3 federal business days |
| Plan renewal / contract end | Online or 855-784-2426 | Renew anytime, no ETF in final 14 days |
| Unresolved complaint | PUCT: 1-888-782-8477 | M-F 8-5 CT |
| Bill assistance (low income) | Texas 211 / CEAP | 24/7 referral line |
Source: 4changeenergy.com/support and PUCT complaint resolution data, verified May 2026.
~85% of 4Change calls are about billing, but ~60% of bill questions can be answered by reading the EFL.
4Change's most common contact reason is billing surprise: "Why is my bill higher than I expected?" In a Texas plan with usage credits or bill credits, the answer is often hidden in the EFL the customer never read.
Before you call, pull up your plan's EFL on the 4Change website. Check three lines: the energy charge in cents per kWh, the monthly base charge, and the usage-credit threshold. Most "weird" bills sit at the wrong side of that threshold.
If the EFL math matches your bill, then call. You will get through faster on Tuesday morning or Wednesday-Thursday afternoon than on Monday at 9am.
average hold time at recommended slots
Who actually answers the phone at 855-784-2426.
The legal entity, the brand and the contact center are three different things in Texas retail energy. Knowing which is which makes complaints and disputes simpler to file.
The legal REP: Value Based Brands LLC
The PUCT-certificated entity is Value Based Brands LLC, registered as REP #10041. This is the name on the back of your EFL and any legal complaint paperwork. It is a privately-held Texas company, not a subsidiary of NRG Energy or Just Energy.
The brand: 4Change Energy
4Change is the consumer brand and the website (4changeenergy.com). The brand has been active in Texas since 2010 and donates 4% of annual profits to Texas charities, which is where the "4Change" name comes from.
The contact center: outsourced to a Texas-based BPO
The phone is answered by a contracted contact-center operator, common across Texas REPs of 4Change's size. Reps can see your account and resolve billing, signup, renewal and moves, but escalations go to an internal 4Change team.
The wires: your TDU (not 4Change)
Your physical electricity is delivered by Oncor, CenterPoint, AEP Texas or TNMP. They own the meter, the line and the outage crew. 4Change pays them on your behalf and passes the TDU delivery charge through on your bill.
When you file a PUCT complaint, you file against Value Based Brands LLC dba 4Change Energy, REP #10041. The phone agent works for a separate company. Knowing this matters when escalating a stuck case.
5 mistakes when contacting 4Change Energy.
Five patterns that waste calls, slow resolutions or cost customers real money. Each one is avoidable in under a minute of prep.
Power out? Skip 4Change. Call your TDU.
Five TDUs cover Texas's deregulated zones. Your TDU is printed on every 4Change bill, just under your address. They take outage reports 24/7 and dispatch repair crews.
If you do not know your TDU, look at any past bill or check by ZIP code on puc.texas.gov.
What to do before you call 4Change Energy.
Find your account number
Top right of any 4Change bill or in any email subject line. Saves 2-3 minutes per call.
Pull up your current EFL
Your plan's EFL is in your welcome email. It explains rates, fees and credits in one page.
Note your ESI ID
A 17 or 22-digit number identifying your meter. On any TDU bill or via your TDU. Speeds up moves and switches.
Pick a quiet call window
Tuesday morning or Wed-Thu afternoon CT. Avoid Monday 7-9am and all of Saturday.
Write down a ticket number
Always ask the agent for a reference number before hanging up. You will need it if you escalate to PUCT later.
If income-eligible, call 211 first
Texas runs CEAP (the state version of LIHEAP) through TDHCA. 211 routes you to your local agency.
Common questions about contacting 4Change Energy.
The customer service line is 855-784-2426, open Mon-Fri 7am-8pm CT and Sat 8am-5pm CT. The line covers billing, plan signups, renewals, moves and cancellations. There is no separate after-hours emergency number because 4Change does not run line crews; for outages, call your TDU.
Your TDU, not 4Change. The four Texas TDUs and their 24/7 outage lines are: Oncor 888-313-4747 (North/West TX), CenterPoint 800-332-7143 (Houston), AEP Texas 866-223-8508 (South/coastal), and TNMP 888-866-7456. Your TDU is printed on every 4Change bill.
Yes. Email [email protected] or use the contact form at the 4changeenergy.com/support page. Replies typically arrive within one business day. Email is the right channel for non-urgent issues and when you want a written record (for disputes, billing corrections, plan questions).
Mail payments to: 4Change Energy, PO Box 660361, Dallas, TX 75266-0361. Include your 4Change account number on the check or money order. Allow 5-7 business days for posting. For faster posting, pay online at the 4Change website or by phone using the automated IVR.
Try 4Change first: call 855-784-2426 and get a ticket number. Give them 5-10 business days. If unresolved, file with the PUCT at puc.texas.gov or call 1-888-782-8477. Have your 4Change account number and ticket number ready. The PUCT regulates every Texas REP.
No. 4Change Energy is operated by Value Based Brands LLC, a privately-held Texas company based in Dallas, registered as PUCT REP #10041. It is not a subsidiary of NRG Energy, Direct Energy, Reliant Energy, Green Mountain Energy or Just Energy. The brand has been active in Texas since 2010 and donates 4% of annual profits to Texas charities.
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