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Frontier Utilities Texas

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Frontier Utilities is a Texas-based retail electric provider that provides fixed, prepaid, and variable green energy options.



Our Take On Frontier Utilities

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Based on our analysis of available offers and of online customer reviews, we rate Frontier Utilities 4 out of 5 stars

What we like about Frontier Utilities:

  • Information available and relatively easy-to-find on their website
  • Most customers seem to be relatively pleased with Frontier Utilities's service

What made Frontier Utilities lose some points:

  • As an online-based service, there are additional charges for non-online services
  • On most fixed plans Frontier Energy charges minimum use fees for consumption under 2000 kWh/month

Compare customer reviews of Frontier Utilities with other suppliers.

Available Plans

Plan Type Contract Length Features Early Termination Fee Our Thoughts
Residential Fixed 6, 12, 24, and 36 month options
  • Offers listed require online enrollment, e-billing, and automated payment, with additional charges for other payment methods and/or mailed invoices
  • Prices can change to reflect any charges out of Frontier Energy's control leading from regulatory changes
  • Minimum usage fee of $8.00 for consumption under 2000 kWh
  • 6% renewable content, vs. 10.8% Texas state average

$100 for Online Secure 6

$150 for Online Secure 12

$175 for Online Secure 24

$200 for Online Secure 36

  • Online Secure 12 offers the best rate, though small consumers (less than 2000 kWh per month) should be aware of the minimum usage fee
Prepaid Plans Month-to-month
  • Listed price is applicable only to first month; prices will vary on a monthly basis (price increase capped at 15% above the previous month)
  • Frontier Utilities has the right to change prices at their sole discretion
  • Smart meter required
  • Not available to customers who have "Critical Care" needs (per PUCT Substantive Rule 25.498
  • 0% renewable content
  • Frontier Utilities may charge a $10 account activation fee and/or an $0.49 per day daily charge ($0.39 for Platinum PAYG plan)
  • Minimum balance of $30 required
  • Note that Frontier Utilities is able to disconnect service when customer's balance is 70 kWh or below 
None
  • Prepaid plans are generally more expensive over the long run, but may be the only option for certain customers
Green Energy 12 month fixed, or variable option available (month to month)
  • 100% renewable energy
  • $5.95 monthly base charge included in price
  • Requires online enrollment, auto-pay, and e-billing. Additional charges for payment methods other than auto-pay and for mailed invoices
  • Prices may change to reflect any changes in TDU or ERCOT charges, or new charges as a result of regulatory changes that are out of Frontier Energy's control.

Fixed rate: $150 

No termination fee for variable rate

  • Depending on the time of year, we would recommend the 12 month fixed option - but only if prices are at a seasonal low. Customers are probably safe in choosing a variable rate if rates are already at a seasonal high and likely to drop in the future

Features of Frontier Utilities

As an online-based service, Frontier Utilities relies mostly on emailfor communication. This includes a weekly summary of consumption, which allows customers to track their consumption and anticipate their monthly bill.

Charges for Additional Services

Frontier Utilities's plans are online-based and listed prices require that customers enroll online and accept e-billing and automated payment. Frontier Utility may charge for additional services, such as:

  • Customer care calls, processing card payments, copy requests for summary of usage and payment - up to $5.00 for each service
  • Up to $20.00 for disconnection or reconnection

Payment Options

With Frontier Utilities you have severaloptions for bill payment:

  • Phone: at 1-866-926-8192 
  • Mail (see contact information below)
  • Online on the Frontier Utilities website
  • In person at any Ace Cash Express storefront, or at an ACH Payment Solutions location (Dollar General)
  • My FUN Account Mobile App

Plan Types In-Depth

Fixed Rate Rlans

With a fixed rate plan, the price you pay for your electricity (in ¢/kWh) stays the same throughout the whole period of the contract. Customers on a fixed contract should, however, keep track of when their contract ends, as many retail electric providers will automatically switch them to a variable rate once the contract is finished. Find more information about fixed rates in Texas here.

Some customers have reported that they appreciate savings on fixed rate electricity plans with Frontier Utilities, particularly those who were able to lock in a good rate at the right time of year. As electricity prices per kilowatt-hour fluctuate throughout the year, depending on the time of year you may actually lose money by not being able to take advantage of prices when they are low (this is where time of year becomes a factor in how good of a deal you can get with a fixed price plan). However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. This is why in general we recommend that customers choose fixed rate contracts of at least one year.

Prepaid Plans

Prepaid plans offer you the option of "pay as you go" with your electricity. While there are no credit requirements or security deposits associated with this type of plan, over the long run the rates tend to be more expensive than other options. Many customer complaints about Frontier Utilities are related to prepaid plans. Interested customers need to keep track of their usage and account balance, as disconnection procedures can be quicker with prepaid plans than with other plan types.

Base Charges

Frontier Utilities green energy options include a $5.95 base charge. While other plans do not include a base charge, many fixed price contracts have a minimum usage fee of $8.00 for consumption below 2000 kWh. Prepaid customers are charged a $0.39 - $0.45 daily fee.

Green Energy Plans

Frontier Utilities offers a fixed rate green energy rate at 12 months, and a variable (month-to-month) green energy option. These plans promise electricity from renewable sources (100% of the energy mix is renewable). If you are interested in purchasing green energy in Texas, we recommend you check out some of our articles on green energy in Texas.

Customer Reviews

We rate Frontier Utilities direct-energy-rating for customer experience. Many customer complaints are related to problems related to prepaid plans, though some customers also reported negative experiences with customer service. On the other hand, many customers appreciate Frontier Utilities's straightforward, no-nonsense approach. Frontier Utilities is accredited by the Better Business Bureau and won an Award of Distinction in the Energy Services category in 2014 and 2015 (equivalent to a "Best in Class" award among BBB-accredited businesses).

Company Background

Frontier Utilities was founded in 2008, and is privately owned. It is headquartered in Houston, but provides service in Texas, New York, and Pennsylvania.  

Contact Frontier Utilities

General Customer Service

Phone: 1-866-926-8192
Hours: 7:00 a.m to 6:00 p.m., Monday through Friday; 8:00 a.m. to 2:00 p.m. Saturday; closed Sundays & holidays

Bill Payment

Phone: 1-866-926-8192
Hours: 7:30 a.m to 8:00 p.m., Monday through Saturday

Mailing Address:
Frontier Utilities
PO Box 660094
Dallas, TX 75266-0094

Frontier Utilities is also present on Facebook and Twitter

Did you know? You can find out if you have an amount due, or how many remaining kilowatt hours you have left with Frontier Utilities by texting "BALANCE" to 67463

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