Frontier Utilities Texas
Frontier Utilities is a Texas-based retail electric provider that provides fixed, prepaid, and variable green energy options.
Our Take On Frontier Utilities
Based on our analysis of available offers and of online customer reviews, we rate Frontier Utilities 4 out of 5 stars
What we like about Frontier Utilities:
- Information available and relatively easy-to-find on their website
- Most customers seem to be relatively pleased with Frontier Utilities's service
What made Frontier Utilities lose some points:
- As an online-based service, there are additional charges for non-online services
- On most fixed plans Frontier Energy charges minimum use fees for consumption under 2000 kWh/month
|Plan Type||Contract Length||Features||Early Termination Fee||Our Thoughts|
|Residential Fixed||6, 12, 24, and 36 month options||
$100 for Online Secure 6
$150 for Online Secure 12
$175 for Online Secure 24
$200 for Online Secure 36
|Green Energy||12 month fixed, or variable option available (month to month)||
Fixed rate: $150
No termination fee for variable rate
Features of Frontier Utilities
As an online-based service, Frontier Utilities relies mostly on emailfor communication. This includes a weekly summary of consumption, which allows customers to track their consumption and anticipate their monthly bill.
Charges for Additional Services
Frontier Utilities's plans are online-based and listed prices require that customers enroll online and accept e-billing and automated payment. Frontier Utility may charge for additional services, such as:
- Customer care calls, processing card payments, copy requests for summary of usage and payment - up to $5.00 for each service
- Up to $20.00 for disconnection or reconnection
With Frontier Utilities you have severaloptions for bill payment:
- Phone: at 1-866-926-8192
- Mail (see contact information below)
- Online on the Frontier Utilities website
- In person at any Ace Cash Express storefront, or at an ACH Payment Solutions location (Dollar General)
- My FUN Account Mobile App
Plan Types In-Depth
Fixed Rate Rlans
With a fixed rate plan, the price you pay for your electricity (in ¢/kWh) stays the same throughout the whole period of the contract. Customers on a fixed contract should, however, keep track of when their contract ends, as many retail electric providers will automatically switch them to a variable rate once the contract is finished. Find more information about fixed rates in Texas here.
Some customers have reported that they appreciate savings on fixed rate electricity plans with Frontier Utilities, particularly those who were able to lock in a good rate at the right time of year. As electricity prices per kilowatt-hour fluctuate throughout the year, depending on the time of year you may actually lose money by not being able to take advantage of prices when they are low (this is where time of year becomes a factor in how good of a deal you can get with a fixed price plan). However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. This is why in general we recommend that customers choose fixed rate contracts of at least one year.
Prepaid plans offer you the option of "pay as you go" with your electricity. While there are no credit requirements or security deposits associated with this type of plan, over the long run the rates tend to be more expensive than other options. Many customer complaints about Frontier Utilities are related to prepaid plans. Interested customers need to keep track of their usage and account balance, as disconnection procedures can be quicker with prepaid plans than with other plan types.
Frontier Utilities green energy options include a $5.95 base charge. While other plans do not include a base charge, many fixed price contracts have a minimum usage fee of $8.00 for consumption below 2000 kWh. Prepaid customers are charged a $0.39 - $0.45 daily fee.
Green Energy Plans
Frontier Utilities offers a fixed rate green energy rate at 12 months, and a variable (month-to-month) green energy option. These plans promise electricity from renewable sources (100% of the energy mix is renewable). If you are interested in purchasing green energy in Texas, we recommend you check out some of our articles on green energy in Texas.
We rate Frontier Utilities for customer experience. Many customer complaints are related to problems related to prepaid plans, though some customers also reported negative experiences with customer service. On the other hand, many customers appreciate Frontier Utilities's straightforward, no-nonsense approach. Frontier Utilities is accredited by the Better Business Bureau and won an Award of Distinction in the Energy Services category in 2014 and 2015 (equivalent to a "Best in Class" award among BBB-accredited businesses).
Frontier Utilities was founded in 2008, and is privately owned. It is headquartered in Houston, but provides service in Texas, New York, and Pennsylvania.
Contact Frontier Utilities
General Customer Service
Hours: 7:00 a.m to 6:00 p.m., Monday through Friday; 8:00 a.m. to 2:00 p.m. Saturday; closed Sundays & holidays
Hours: 7:30 a.m to 8:00 p.m., Monday through Saturday
PO Box 660094
Dallas, TX 75266-0094
Did you know? You can find out if you have an amount due, or how many remaining kilowatt hours you have left with Frontier Utilities by texting "BALANCE" to 67463