Gexa Energy

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Gexa Energy is a Houston-based retail electric provider that has provided electric service to Texas customers since the market deregulated in 2002.


Summary:



Our Take On Gexa Energy

Based on our analysis of this company, and the customer feedback we have detected from various sources, we have given Gexa Energy:

Gexa Energy provides electric service in Texas. It offers a limited range of fixed and variable rate plans, along with plans offering 100% Texas wind energy. Some consumers might find their offer limited, while others might be happy with the simplicity and straightforwardness of the choices available. Compare reviews with other suppliers.

What we like about Gexa Energy:

  • Competitive prices
  • Overall good ratings from consumer agencies

What made Gexa Energy lose points

  • 6% renewable energy content - just over half the state average of 10.8%

Available Plans

Plan Type Contract Length Features Early Termination Fee Our Thoughts
Fixed Rate Plans 5, 6, 12, 24 months
  • No minimum usage fee charged, but a $25 credit given on all consumption over 1,001 kWh/month
$150 (5 months) to $295 (24 months)

Recommended: Gexa Energy's $25 residential usage credit will have the most impact on customers who consume just over (but not too far over) 1,001 kWh.

Fixed Rate Renewable Energy Plans 12 months
  • $9.95 monthly service fee charged on all consumption under 1,000 kWh/month
$150

100% of the energy mix is from renewable sources

Explanation of Rate Options

Fixed vs Variable Rates Options

A fixed rate does not change over the whole period of the contract, meaning that for the length of the contract (3, 6, 12, or 24 months) the price you pay for electricity in ยข/kWh does not change. With Texas prices fairly volatile, we recommend choosing fixed rate contracts of about least 12 months, though this depends on how high or low prices when you are shopping for electricity. As electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. You can find more information about fixed rates in our guide.

In general, we do not recommend variable rates, as most customers report negative experiences with them. With prices not guaranteed after the first month, variable rates tend to be highly unpredictable. Find out more about variable electricity prices in Texas in our guide. Gexa Energy does not offer

Base Charges/Minimum Usage Fees

Base charges are flat charges that are charged every month regardless of the amount of power consumed. Minimum usage fees kick in when customer consumption is below a certain minimum monthly threshold. Depending on the product, Gexa Energy charges a $9.95 monthly service fee for consumption under 1,000 kWh/month, or a $25 credit on consumption over 1,001 kWh/month.

Green Energy Plans

Gexa Energy has one 100% green energy plan, but otherwise Gexa Energy's standard plans include 6% renewable content, which is under the Texas state average of 10.7%.

Customer Reviews

We have rated this supplier .

Gexa Energy has been rated A+ by the Better Business Bureau. There are not as many consumer reviews of Gexa on line as there are of other providers, but the ones we analyzed indicate that most customers are happy, and the main source of complaints comes from price increases on variable rate plans. In general, customers appreciate the straightforward rates and Terms and Conditions. Gexa Energy's range of offers is somewhat limited, but they are clearly displayed on the website. 

For more detail on our rating, please visit our Gexa Energy customer reviews page.

Company Background

Gexa Energy is based in Houston, Texas, and has been active in the state since 2002. It was bought by NextEra Energy Resources in 2005.

Contact Gexa Energy

Customer Care Phone Numbers

You can reach Gexa Energy toll-free at (866) 961-9399, or otherwise at (713) 961-9399. Gexa Energy's customer service hours are Monday through Friday from 7:00 a.m. to 8:00 p.m., and on Saturdays from 10:00 a.m. - 2:00 p.m. Customer service is closed on Sundays and holidays.

Gexa Energy's fax number is: (877) 961-9369 (toll-free) or (713) 961-7997.

Corporate Address:

Gexa Energy
20455 State Highway 249, Suite 200
Houston, Texas 77070

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