Contact CenterPoint Energy

This page details all the information needed to reach CenterPoint Energy, whether you have billing, payment, emergency needs, or more.


Customer Service

You can contact CenterPoint Energy for your customer service needs, like and electricity or gas service issues:

Divison Toll free Toll Hours Email
Electricity (Houston) 800-332-7143 713-207-2222 7 a.m. to 6 p.m., Monday through Friday except holidays Email
Natural gas (Houston) 800-752-8036 713-659-2111 7 a.m. to 6 p.m., Monday through Friday except holidays  
Natural gas (excluding Houston) Beaumont: 800-376-9663
East Texas: 800-259-5544
South Texas: 800-427-7142
  7 a.m. to 6 p.m., Monday through Friday except holidays Email

Electricity outages / gas leaks

In the case of an electricity power outage or a gas leak:

Divison Report an outage / leak
Electricity 800-332-7143
Natural gas 888-876-5786

Contact by mail

To contact CenterPoint Energy by mail, the address is:

CenterPoint Energy, Inc.
P.O. Box 4981
Houston, Texas
77210-4981

Bill Payment

To pay your bill, you must contact your retail energy supplier (REP), not your utility company. For a list of all the Texas REPs, please go to our Texas suppliers pages.

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