Contact CenterPoint Energy
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This page details all the information needed to reach CenterPoint Energy, whether you have billing, payment, emergency needs, or more.
Customer Service
You can contact CenterPoint Energy for your customer service needs, like and electricity or gas service issues:
| Divison | Toll free | Toll | Hours | |
|---|---|---|---|---|
| Electricity (Houston) | 800-332-7143 | 713-207-2222 | 7 a.m. to 6 p.m., Monday through Friday except holidays | |
| Natural gas (Houston) | 800-752-8036 | 713-659-2111 | 7 a.m. to 6 p.m., Monday through Friday except holidays | |
| Natural gas (excluding Houston) | Beaumont: 800-376-9663 East Texas: 800-259-5544 South Texas: 800-427-7142 |
7 a.m. to 6 p.m., Monday through Friday except holidays |
Electricity outages / gas leaks
In the case of an electricity power outage or a gas leak:
| Divison | Report an outage / leak |
|---|---|
| Electricity | 800-332-7143 |
| Natural gas | 888-876-5786 |
Contact by mail
To contact CenterPoint Energy by mail, the address is:
CenterPoint Energy, Inc.
P.O. Box 4981
Houston, Texas
77210-4981
Bill Payment
To pay your bill, you must contact your retail energy supplier (REP), not your utility company. For a list of all the Texas REPs, please go to our Texas suppliers pages.