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XOOM Energy Texas
Reviews, plans, customer service and login

Based in North Carolina, Xoom Energy offers electricity at fixed and variable rates, and green energy options.

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XOOM Energy, LLC is a North Carolina-based retail energy provider that offers residential and commercial electricity service to consumers living in deregulate energy states across the US and Canada. In Texas, XOOM Energy competes against the other 75+ retail electric providers by offering electric plans that fund charitable causes, like PetSmart Charities and Driscoll Children's Hospital. XOOM Energy plans come with fixed and variable rates, a renewable energy plan (on a fixed rate), and the XOOM Xtras customer loyalty program. Swipe (or scroll) down for details on XOOM Energy reviews, how to contact XOOM Energy customer service, and what the XOOM Energy login platform, My XOOM Energy Texas, has to offer for customers.

XOOM Energy Texas LLC

Compared to many retail electric providers in Texas, XOOM Energy LLC is relatively new to the Lone Star state's electric market - receiving Texas certification to operate in the state in 2011. Most of the bigger and established electric providers opened their doors to business when Texas deregulated the market in 2002.

In 2018, Reliant Energy parent NRG Energy acquired XOOM Energy.

XOOM Energy has a history of class action lawsuits in some states, with claims of allegedly using "bait and switch" tactics. The electric provider settled a suit in Maryland recently, paying out over half a million dollars to affected customers.

XOOM Energy service area: Texas

Texans can sign-up with a XOOM Energy plan who reside within the deregulated retail electric service areas of the investor-owned utility companies, which include:
 Oncor Electric Delivery
 CenterPoint Energy
 AEP Texas North & Central
 Texas-New Mexico Power (TNMP)

XOOM Energy does a great job at making sure the XOOM Energy plan offering is consistent throughout the entire state. For instance, XOOM Energy in Waco and Temple will have a very similar plans as XOOM Energy in Weslaco, Brownsville, McAllen, and Corpus Christi.

However, as you'll see in the XOOM Energy plans section below, AEP Texas Central residents are given an opportunity to sign up to a plan that donates to Driscoll Children's Hospital in Corpus Christi and Victoria!

XOOM Energy reviews : What do customers think?

xoom-energy-rating

In 2020, XOOM Energy made spot #30 on the list of the most formal complaints received against retail electric providers in Texas out of the 76 REPs registered, according to the Public Utilities Commission (PUC) of Texas. While some customers appreciate XOOM Energy's competitive rates and renewable energy option, unsatisfied customers have found a particular issue with billing services. In fact, 75% of all formal complaints filed with the PUC were regarding XOOM Energy's billing practices.

The leading review websites are currently giving XOOM Energy:

XOOM Energy reviews : BBB, Yelp, Google, and more
Site Overall rating Source
Better Business Bureau 3.55 / 5 XOOM Energy BBB
customer reviews rating
Google Reviews 1.7 / 5 XOOM Energy reviews on Google
Yelp 1.5 / 5 Yelp's XOOM Energy reviews
TexasElectricityRatings.com 2.2 / 5 TexasElectricityRatings.com's
XOOM Energy reviews

XOOM Energy plans

XOOM Energy plans are offered in all investor-owned utility company service areas and, for the most part, include nearly identical plan types. The only exception is within the AEP Texas Central service area, where consumers are not offered the 24-month term SureLock. In its place, however, is the MiraclePower 24 that is geared to donate 5% of customers' monthly energy charges to the Driscoll Children's Hospital in Corpus Christi and Victoria, Texas.

  • The XOOM Energy SureLock plan: Paperless "Tree Free" billing and AutoPay discounts in 12-, *24-, and 36-month terms
  • The XOOM Energy RescueLock plan: 5% of your monthly energy charges will be donated to PetSmart Charities, only available in a 12-month contract
  • The XOOM Energy SimpleClean plan: The renewable "green" energy plan offered, only available in a 12-month contract
  • The XOOM Energy SimpleFlex plan: A month-to-month contract - no "Early Cancellation Fee", so free to leave at any time
  • The XOOM Energy MiraclePower⁺ plan: 5% of your monthly energy charges will be donated to Driscoll Children's Hospital, only available in a 24-month contract

*24-month term not offered in AEP Texas Central service area; ⁺MiraclePower plan only available in AEP Texas Central service area.

XOOM Energy fixed rate plans

 The XOOM Energy SureLock plan
 The XOOM Energy RescueLock plan
 The XOOM Energy SimpleClean plan
 The XOOM Energy MiraclePower⁺ plan

A fixed rate is a rate whose price (in ¢/kWh) does not change over the whole period of the contract. Once the contract is finished, unless you renew it or terminate it, it will automatically switch to a variable rate plan.

Fixed rate plans can often be a good deal if you are able to lock in a good rate at the right time of year.

Electricity customers should opt for fixed rate contracts of at least 12 months. Electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings.

XOOM Energy variable rate plan

 The XOOM Energy SimpleFlex plan

A variable rate is a rate whose price (in ¢/kWh) may change each month or at least 2-3 times per year. A variable can be at the discretion of the supplier, or the supplier can give rules on the variability of their rate - for example, that the energy rate for customers varies alongside the wholesale price of energy.

Base Charges with XOOM Energy

All XOOM energy plans have a base charge fee applied to them, regardless of contract length, of $4.99 per month. The base fee / base charge is an optional charge that providers choose to impose on to customers. Some electric providers, like TXU Energy and Reliant Energy charge base fees on their plans as well, but there are many electric providers that only charge the energy rate.

Green energy plan by XOOM Energy

 The XOOM Energy SimpleClean plan

The XOOM Energy SimpleClean plan does not offer 100% green energy content, with the renewably-sourced content being only 50%. Although it's admirable that XOOM Energy has an offering, the 50% renewable content involved really falls short compared to the green energy plans from other electric providers.

XOOM's non-renewable plans source a mere 12% renewable content, which is substantially low compared to the Texas average of 21%.

XOOM Energy : Early cancellation fees! If deciding to become a XOOM Energy customer, it's worth taking into consideration the flat, "Early Termination Fee" that is attached to all fixed rate electric plans.
12-month contract : $150
24-month contract : $200
36-month contract : $250

My XOOM Energy login : Texas

XOOM Energy customers are provided an account management platform using the My XOOM Energy login portal. Here, customers are able to:

  • Establish (or update) Auto Pay for more efficient monthly payments
  • Make on one-time bill payment or pay a deposit
  • View billing details
  • Manage contact details, like email addresses or phone numbers
  • Cancel, renew, or change XOOM Energy plans
  • If you're a customer and have your bill account number ready, register an all-access account with XOOM Energy!

Contact : XOOM Energy customer service and power outage

XOOM Energy power outage : Phone numbers XOOM Energy mostly handles billing, new customer set ups, and transferring or ending service. In the event of a power outage, customers need to contact the utility company that services the area (since they are responsible for the electrical infrastructure). Find out "Which utility company is mine?" if your power goes off or, if you already know, use the power outage number (listed below) to report it:
 Oncor power outage: 1-888-313-4747
 CenterPoint power outage: 1-800-332-7143
 TNMP power outage: 1-888-866-7456
 AEP Texas power outage (North & Central): 1-866-223-8508

Need to contact XOOM Energy to start service or ask a billing question? Here are some ways to contact customer service:

XOOM Energy customer service phone numbers in Texas
Reason Phone number Hours
(CST)
Texas Residential
customer service
1-833-355-9666 Mon-Fri: 7am-10pm
Sat: 8am-6pm
Bill payment 1-888-997-8979 24/7
Commercial customer service 1-833-355-9666 Mon-Fri: 8am-5:30pm
XOOM Energy power outage:
CenterPoint:
Oncor:
TNMP:
AEP Texas:
Contact for utility company
1-800-332-7143
1-888-313-4747
1-888-866-7456
1-866-223-8508
24/7

Alternative ways to contact XOOM Energy customer service in Texas are:

  • sending an email through the XOOM Energy online form
  • sending a letter to their customer service postal address:
    XOOM Energy Texas, LLC
    P.O. Box 660133
    Dallas, TX 75266-0133