Address and contact
- Street address
- 510 S Washington St
Tuscola, IL 61953 - When to visit
- By appointment. Call before you drive: the local team covers Douglas, Moultrie and Coles counties.
- Service area
- Tuscola, Arcola, Arthur, Atwood, Villa Grove and surrounding east-central IL communities on the Ameren Illinois grid.
Call Ameren Illinois
-
Local Tuscola office1-217-253-3187In-area customer service
-
Statewide customer service1-800-755-5000Mon to Fri, 7:00 AM to 7:00 PM
-
Outage & gas emergencies (24/7)1-800-755-5000Smell gas? Leave the building first, then call.
Bring photo ID and your Ameren Illinois account number for any account change. In-person payments are accepted in exact cash, money order or certified check.
What to do in person, what to call about
At the Tuscola office
- Drop off move-in paperwork and ID for a new account;
- Settle a disconnect notice and arrange reconnection;
- Sign a deferred-payment plan agreement;
- Hand-deliver landlord or estate documents;
- Pick up a deposit-refund check on a closed account.
Call instead for
- Power outages or downed wires (24/7);
- Suspected gas leak (leave the building first);
- Starting or stopping service for a move;
- Billing disputes and rate-class questions;
- Picking an ARES alternative supplier.
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