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Electricity in New Hampshire, decoded.

By James Pochez Updated 6 min read

New Hampshire opened residential retail electricity choice in 2003. Three investor-owned utilities (Eversource, Liberty, Unitil) own the wires across roughly 90 percent of the state, and about 13 town-owned Municipal Electric Departments cover the rest. Default Service rates reset every six months.

~660K
NH residential meters
3 IOUs
+ ~13 town-owned MLPs
Feb · Aug
Default Service reset
ISO-NE
Wholesale market

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What the law lets you do

Default Service or a competitive supplier, your call

Since 2003, residential customers in NH IOU territory can pick where their kilowatt-hours come from. The utility still owns the wires and reads the meter.

Stay on Default Service

If you do nothing, your IOU supplies the kWh at a regulated rate auctioned twice a year. Called Energy Service on Eversource, Default Service on Liberty and Unitil.

  • No contract, no termination fee.
  • Rate resets every 1 February and 1 August.
  • ! Rate follows the wholesale market, can swing ±30 percent in a season.

Pick a competitive supplier

A PUC-licensed supplier (or your town's Community Power program) replaces the supply line of your bill. The delivery half stays with your IOU.

  • Fixed-rate offers lock you in against Default Service swings.
  • Renewable-energy options widely available.
  • ! Read every contract for variable-after-intro pricing and termination fees.

Note: retail choice does not apply in NH MLP towns (Ashland, Wolfeboro, Woodsville and the ~10 others). The town is your only option.

Save these

NH emergency phone lines

For outages and gas leaks, always call your delivery utility, never your competitive supplier.

Eversource NH · 24/7

1-800-662-7764

Power outage, downed wires, restoration ETA.

Liberty NH · 24/7

1-855-849-9455

Electric outage and gas emergency, both on the same line.

Unitil electric · 24/7

1-888-901-5711

Outage and electric service emergencies.

Unitil gas · 24/7

1-866-900-4115

Smell gas? Leave first, then call from outside.

Eversource customer service

1-800-662-7764

Billing, account setup, payment plans. Mon to Fri, 7 a.m. to 7 p.m. ET.

NH PUC (regulator)

1-800-852-7466

File a complaint, dispute a bill or check supplier licensing.

Quick answers

The questions a NH household asks before calling their utility.

Call the utility that serves your new address at least three business days before move-in day. Eversource: 1-800-662-7764. Liberty Utilities: 1-800-833-4200. Unitil: 1-800-582-7276. Have your address, ID and Social Security number ready. The utility sets you up on Default Service automatically, you can switch to a competitive supplier any time after the meter is in your name.

Yes if you live in Eversource, Liberty or Unitil territory (the three investor-owned utilities). New Hampshire opened residential retail choice in 2003 under the 1996 Restructuring Act. You can pick a PUC-licensed competitive supplier directly, enroll in your town's Community Power aggregation if one exists, or stay on the utility's Default Service. Households in NH municipal-electric towns (Ashland, Wolfeboro, Woodsville and ~10 others) do not have retail choice, the town buys and bills the supply directly.

Every 1 February and 1 August for all three NH IOUs. Eversource, Liberty and Unitil run separate competitive solicitations and the winning wholesale price flows straight through to households. The summer rate (Aug to Jan) is often higher than the winter rate (Feb to Jul) due to ISO-NE seasonal demand patterns.

Community Power is a town-level supply program enabled by the 2019 SB 286 law. The town (or a group of towns) negotiates a bulk supply contract for its residents and enrolls them by default. You can opt out at any time without fees. Examples include the Community Power Coalition of New Hampshire serving multiple municipalities. Community Power replaces the supply portion of your bill the same way a competitive supplier does, the delivery half stays with your IOU.

Always your delivery utility, 24/7. Eversource: 1-800-662-7764. Liberty: 1-855-849-9455. Unitil: 1-888-901-5711. For municipal customers, call the town directly. Never call a competitive supplier for an outage, they have no field crews.

The New Hampshire Public Utilities Commission (PUC) regulates delivery rates and approves Default Service procurement for the three investor-owned utilities. The PUC also licenses competitive suppliers. Municipal Electric Departments answer to their local Electric Commission and town meeting, not to the PUC for rate-setting. The Department of Energy (NH DOE), spun off from the PUC in 2021, runs many of the consumer-protection and assistance programs.

18 deregulated jurisdictions

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Article reviewed by Cornelia Zavoianu, Selectra energy expert

Written by

James Pochez

U.S. lead, energy markets

Read more from James

Biography

Master's in Energy Strategies from the École des Mines de Paris and a university exchange at the University of Chicago. Two years with GE Renewables on the Commercial Leadership Program before joining Selectra in November 2014 to build CallMePower from scratch.

Expertise

U.S. energy markets Deregulation Renewable energy