Address and contact
- Street address
- 5100 IL-31
Crystal Lake, IL 60012 - When to visit
- Counter hours follow the local ComEd service-center schedule. Call before you drive: most account changes can be handled by phone.
- Service area
- Crystal Lake, Lake in the Hills, Cary, McHenry, Algonquin and the surrounding NW suburbs of Chicago.
Call ComEd
-
Customer service1-800-334-7661Mon to Fri, 7:00 AM to 7:00 PM
-
Spanish customer service1-877-426-6331Servicio al cliente en español
-
Outages & downed wires (24/7)1-800-334-7661Or text OUT to 26633.
Bring photo ID and your ComEd account number for any account change. In-person payments are accepted in exact cash, money order or certified check.
What to do in person, what to call about
At the Crystal Lake office
- Drop off move-in paperwork and ID for a new account;
- Pay a disconnect notice and arrange reconnection;
- Sign a deferred-payment plan agreement;
- Hand-deliver landlord or estate documents;
- Pick up a deposit-refund check on a closed account.
Call instead for
- Power outages or downed wires (24/7);
- Starting or stopping service for a move;
- Billing disputes and Price-to-Compare questions;
- Hourly Pricing or fixed Price-to-Compare enrolments;
- Picking an ARES alternative supplier.
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