Contact

Customer service

(413) 536-9300

Monday to Friday, 8 a.m. to 4 p.m. ET

Power outage (24/7)

(413) 536-9300

After-hours reaches the on-call line crew

Gas emergency (24/7)

(413) 536-9300

Smell gas? Leave the building first, then call.

Office address

99 Suffolk Street
Holyoke, MA 01040

Utility fact sheet

Type
Municipal Light Plant (MLP)
City
Holyoke, MA
Founded
1902
Electric customers
~17,800 meters
Gas customers
~5,300 meters
Owned generation
3 hydro stations, ~46 MW
Retail choice?
No (MLP territory)

Quick actions

  • 1

    Start service

    Call (413) 536-9300 or visit 99 Suffolk St. Bring photo ID and your new address. Allow 1 to 2 business days.

  • 2

    Set up gas service

    Same office handles both fuels. A separate appointment is needed if the meter needs a gas-on test.

  • 3

    Report an outage

    Use the main number day or night. HG&E owns the local wires and is the only utility to call.

See the MA energy guide

Why this matters

A utility that owns its own waterfall

Most MLPs buy their power on the wholesale market. HG&E owns three of its own hydroelectric stations on the Connecticut River around the Hadley Falls Dam: Hadley Falls Station (29.8 MW), the Boatlock Station (4.1 MW), and Holyoke No. 1 (12.6 MW). Together they cover roughly a quarter of the city's electricity needs at production cost.

Because the dam is depreciated and runs on a free fuel (river water), that quarter of HG&E's supply has effectively been locked in at a rate that the wholesale market keeps drifting above. The rest is filled with long-term New England power contracts. HG&E's residential electric rate has been consistently 30 to 40 percent below Eversource Western MA's, even before factoring in the IOU customer charge.

The same model funds HG&E Telecom, the city's municipal fiber broadband network. If you live in Holyoke, your kilowatt-hour is paying down the same poles that may also carry your internet.

How to pay your HG&E bill

Auto-pay

Free direct debit from your checking account.

Online portal

Free one-off payment at hged.com.

By mail

Check to 99 Suffolk St, Holyoke, MA 01040.

In person

Cash, check, or card at the Suffolk St office during business hours.

Frequently asked questions

Does HG&E sell green energy?
Yes, indirectly. About a quarter of HG&E's supply comes from its own hydroelectric stations on the Connecticut River. The rest is bought on the New England wholesale market, which mixes natural gas, nuclear, hydro, wind, and solar. HG&E also runs net-metering and solar incentive programs for residents.
Can I pick a competitive supplier in Holyoke?
No. Massachusetts retail choice does not apply in Municipal Light Plant towns. HG&E supplies all the power and gas its customers use.
Is HG&E my internet provider too?
It can be. HG&E Telecom is a separate municipal broadband service that uses the same network of poles. It is available to most Holyoke residences and businesses.
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