Emergency? Read this first
Outage, gas leak, downed wire
- ·Smell gas: leave the building first. Do not flip switches or use a phone inside. Outside, call 1-800-752-6633 or 911.
- ·Downed wire: stay 30 feet away, keep others away, call 911 first then ConEd at 1-800-752-6633.
- ·Power out: call 1-800-752-6633 or report through coned.com / the ConEd app.
- ·National Grid gas customer: for gas-only emergencies on the National Grid system, call 1-718-643-4050.
The insider angle
Not all Con Ed numbers are equal
The main line is general-purpose. Dedicated lines exist for payment, accessibility, and out-of-state callers. Pick the right one and skip the menu tree.
| Reason to call | Number | Hours |
|---|---|---|
| Outage, gas leak, downed wire, general billing | 1-800-752-6633 | 24/7 for emergencies; 1:00 a.m. to 11:00 p.m. for routing |
| Pay bill from bank account (Payment Express) | 1-888-925-5016 | 24/7 automated |
| Pay bill by credit / debit card (BillMatrix) | 1-888-747-1532 | 24/7; $3.35 fee per transaction |
| Deaf or hard of hearing (TDD / TTY) | 1-800-642-2308 | 1:00 a.m. to 11:00 p.m. daily |
| New York Relay | 711 | 24/7 |
| Calling from outside New York | 1-212-243-1900 | 1:00 a.m. to 11:00 p.m. daily |
| Spanish customer service | 1-800-752-6633 | Ask for service in Spanish on the main line |
Mail and online channels
Use mail for correspondence and check payments. Use My Account for everything else. There is no direct email address.
General correspondence
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
Include your 15-digit account number on every letter.
Bill payment by mail
Con Edison
JAF Station, P.O. Box 1702
New York, NY 10116-1702
Make checks payable to Consolidated Edison Company of New York, Inc.. No cash.
Web contact form
For non-emergency questions. Allow 1 to 2 business days for a reply.
Con Edison walk-in customer-service offices
Open Monday to Friday, 8:30 a.m. to 5:00 p.m. unless otherwise noted. Bring photo ID and your 15-digit account number.
| Borough / county | Office | Address | Phone |
|---|---|---|---|
| Manhattan | East Harlem | 122 E 124th St, New York 10035 | Main line |
| Brooklyn | Boerum Hill | 1 Nevins St, Brooklyn 11217 | 1-718-624-9468 |
| Brooklyn | Downtown Brooklyn | 101 Willoughby St, Brooklyn 11201 | 1-718-852-8749 |
| Brooklyn | Vinegar Hill | 12 Gold St, Brooklyn 11201 | 1-718-222-2750 |
| Queens | Long Island City | 31-02 20th St, Long Island City 11105 | 1-718-274-2732 |
| Queens | Elmhurst | 5917 Junction Blvd, Elmhurst 11373 | 1-718-271-0971 |
| Queens | Flushing | 12415 31st Ave, Flushing 11354 | Main hotline |
| Bronx | Soundview / Clason Point | 1560 Bruckner Blvd, Bronx 10473 | 1-718-378-0817 |
| Bronx | South Bronx / Morrisania | 1160 Teller Ave, Bronx 10456 | 1-718-590-5946 |
| Bronx | Van Nest, East Bronx | 1615 Bronxdale Ave, Bronx 10462 | 1-718-597-5463 |
| Staten Island | Arden Heights | 223 Emily Ln, Staten Island 10312 | 1-718-356-2151 |
| Staten Island | Woodrow | 97 Marisa Cir, Staten Island 10309 | 1-718-227-1292 |
| Westchester | Briarcliff Manor | 70 Woodside Ave, Briarcliff Manor 10510 | 1-914-762-2531 |
| Westchester | Harrison | 4 Irving Pl, Harrison 10528 | 1-914-761-3957 |
| Westchester | Valhalla | 100 Summit Lake Dr, Valhalla 10595 | 1-914-286-7000 |
| Westchester | West Harrison | 701 Westchester Ave Ste 201W, West Harrison 10604 | 1-914-993-2100 |
| Westchester | White Plains | 1 N Broadway, White Plains 10601 | 1-914-328-6967 |
| Dutchess | Hopewell Junction | 1002 Route 82, Hopewell Junction 12533 | 1-845-226-2437 |
If ConEd cannot resolve it: file with the PSC
The New York PSC and its operating arm, the Department of Public Service, run a free customer complaint process. They mediate billing disputes, service problems, and ESCO sales issues that ConEd has not resolved on its own.
- 1.Call ConEd first at 1-800-752-6633. Note the date, time, and rep name.
- 2.If unresolved, file a complaint with the DPS Office of Consumer Services at dps.ny.gov or call 1-800-342-3377.
- 3.For ESCO contract issues, the UBP rules give you specific protections. The DPS will enforce them on your behalf.
Frequently asked questions
The main 24/7 number is 1-800-752-6633. It handles outages, gas-leak reports, downed wires, and general billing. Hours for customer-service routing on this number are 1:00 a.m. to 11:00 p.m. every day; emergencies are dispatched at any hour.
Leave the building first. Do not turn switches on or off, do not use a phone inside. Once outside, call 1-800-752-6633 or dial 911. The same line answers downed-wire and outage calls 24/7.
Use TDD/TTY at 1-800-642-2308, available 1:00 a.m. to 11:00 p.m. daily. You can also dial 711 to reach New York Relay and ask for ConEd.
Yes. Out-of-state callers can use 1-212-243-1900. International callers can also reach this line.
ConEd routes most non-emergency contact through its web form at coned.com/en/contact-us and through the My Account portal. There is no direct customer email address.
Start with ConEd customer service at 1-800-752-6633. If unresolved, the New York Department of Public Service runs a complaint process at dps.ny.gov on behalf of the PSC. The DPS Office of Consumer Services investigates complaints free of charge.
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