Contact Information for Con Edison in New York State
Whether it's for an emergency, billing, payment, or any other customer service concern, find all the ways to get in touch with Con Edison here.
Emergency Numbers
In the case of an emergency, leave your home and get to a safe place. Then call 1-800-752-6633 (Con Ed customers), or 718-643-4050 (National Grid customers)
Customer Service
Looking to Activate Service?If you are moving to the Con Edison service area, call us at phone currently not available to start service in minutes!
| Customer Service Number | Operating Hours |
|---|---|
| 1-800-752-6633 | 1:00 a.m. - 11:00 p.m., Monday - Sunday |
| Deaf or Hard of Hearing: 1-800-642-2308 | 1:00 a.m. - 11:00 p.m., Monday - Sunday |
Telephone Bill Payment
You can make a credit card payment over the phone using Con Edison's automated service 24/7, at 1-866-295-0084. There is a charge of $4.50 to use this service, and Visa cards are not accepted.
Mailing Address
You can also contact Con Edison by mail at:
Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138
Con Edison Offices
If you'd like to resolve bill payment, natural gas or electricity service issues, or any other concerns, you can visit one of Con Edison's customer service offices. Unless otherwise noted, they are all open from 8:30 a.m. to 5:00 p.m., Monday to Friday.
| Manhattan | Address | Phone Number |
|---|---|---|
| East Harlem | 122 E 124th St, Between Park Ave & Lexington Ave, New York 10035 | |
| Brooklyn | Address | Phone Number |
| Boerum Hill | 1 Nevins St, at Flatbush Ave, Brooklyn 11217 | 1-718-624-9468 |
| Downtown Brooklyn | 101 Willoughby St, Brooklyn 11201 | 1-718-852-8749 |
| Vinegar Hill | 12 Gold St, Brooklyn 11201 | 1-718-222-2750 |
| Queens | Address | Phone Number |
| Long Island City | 31-02 20th St, Long Island City 11105 | 1-718-274-2732 |
| Elmhurst | 5917 Junction Blvd, Elmhurst 11373 | 1-718-271-0971 |
| Flushing | 12415 31st Ave, Flushing 11354 | 1-800-752-6633 (Con Edison hotline) |
| Bronx | Address | Phone Number |
| Soundview, Clason Point Section | 1560 Bruckner Blvd, Bronx 10473 | 1-718-378-0817 |
| South Bronx/Morrisania | 1160 Teller Ave, Bronx 10456 | 1-718-590-5946 |
| Van Nest, East Bronx | 1615 Bronxdale Ave, Bronx 10462 | 1-718-597-5463, Open:
|
| Staten Island | Address | Phone Number |
| Arden Heights | 223 Emily Ln, Staten Island 10312 | 1-718-356-2151 |
| Woodrow | 97 Marisa Cir, Staten Island 10309 | 1-718-227-1292 |
| Westchester | Address | Phone Number |
| Briarcliff Manor | 70 Woodside Ave, Briarcliff Manor 10510 | 1-914-762-2531 |
| Harrison | 4 Irving Pl, Harrison 10528 | 1-914-761-3957 |
| Valhalla | 100 Summit Lake Dr, Valhalla 10595 | 1-914-286-7000, Open 9:00 a.m. - 5:00 p.m. (Mon - Fri) |
| West Harrison | 701 Westchester Ave Ste 201W, West Harrison 10604 | 1-914-993-2100 |
| White Plains | 1 N Broadway, White Plains 10601 | 1-914-328-6967 |
| Dutchess County | Address | Phone Number |
| Hopewell Junction | 1002 Route 82, Hopewell Junction 12533 | 1-845-226-2437, Open 10:00 a.m. - 6:00 p.m. (Mon - Fri), & 10:00 a.m. - 5:00 p.m. (Sat) |