Contact Information for Con Edison in New York State

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Whether it's for an emergency, billing, payment, or any other customer service concern, find all the ways to get in touch with Con Edison here.


Emergency Numbers

In the case of an emergency, leave your home and get to a safe place. Then call 1-800-752-6633 (Con Ed customers), or 718-643-4050 (National Grid customers)

Customer Service

Looking to Activate Service?If you are moving to the Con Edison service area, call us at 347-410-8789 to start service in minutes!

Customer Service Number Operating Hours
1-800-752-6633 1:00 a.m. - 11:00 p.m., Monday - Sunday
Deaf or Hard of Hearing: 1-800-642-2308 1:00 a.m. - 11:00 p.m., Monday - Sunday

Telephone Bill Payment

You can make a credit card payment over the phone using Con Edison's automated service 24/7, at 1-866-295-0084. There is a charge of $4.50 to use this service, and Visa cards are not accepted.

Mailing Address

You can also contact Con Edison by mail at:

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Con Edison Offices

If you'd like to resolve bill payment, natural gas or electricity service issues, or any other concerns, you can visit one of Con Edison's customer service offices. Unless otherwise noted, they are all open from 8:30 a.m. to 5:00 p.m., Monday to Friday.

Manhattan Address Phone Number
East Harlem 122 E 124th St, Between Park Ave & Lexington Ave, New York 10035  
Brooklyn Address Phone Number
Boerum Hill 1 Nevins St, at Flatbush Ave, Brooklyn 11217 1-718-624-9468
Downtown Brooklyn 101 Willoughby St, Brooklyn 11201 1-718-852-8749
Vinegar Hill 12 Gold St, Brooklyn 11201 1-718-222-2750
Queens Address Phone Number
Long Island City 31-02 20th St, Long Island City 11105 1-718-274-2732
Elmhurst 5917 Junction Blvd, Elmhurst 11373 1-718-271-0971
Flushing 12415 31st Ave, Flushing 11354 1-800-752-6633 (Con Edison hotline)
Bronx Address Phone Number
Soundview, Clason Point Section 1560 Bruckner Blvd, Bronx 10473 1-718-378-0817
South Bronx/Morrisania 1160 Teller Ave, Bronx 10456 1-718-590-5946
Van Nest, East Bronx 1615 Bronxdale Ave, Bronx 10462 1-718-597-5463, Open:
  • Mon 12:00 p.m. - 8:00 p.m.
  • Tues 10:00 a.m. - 6:00 p.m.
  • Wed 12:00 p.m. - 8:00 p.m.
  • Thurs & Fri 10:00 a.m. - 6:00 p.m.
  • Sat 10:00 a.m. - 5:00 p.m.
Staten Island Address Phone Number
Arden Heights 223 Emily Ln, Staten Island 10312 1-718-356-2151
Woodrow 97 Marisa Cir, Staten Island 10309 1-718-227-1292
Westchester Address Phone Number
Briarcliff Manor 70 Woodside Ave, Briarcliff Manor 10510 1-914-762-2531
Harrison 4 Irving Pl, Harrison 10528 1-914-761-3957
Valhalla 100 Summit Lake Dr, Valhalla 10595 1-914-286-7000, Open 9:00 a.m. - 5:00 p.m. (Mon - Fri)
West Harrison 701 Westchester Ave Ste 201W, West Harrison 10604 1-914-993-2100
White Plains 1 N Broadway, White Plains 10601 1-914-328-6967
Dutchess County Address Phone Number
Hopewell Junction 1002 Route 82, Hopewell Junction 12533 1-845-226-2437, Open 10:00 a.m. - 6:00 p.m. (Mon - Fri), & 10:00 a.m. - 5:00 p.m. (Sat)
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