Contact Information for National Fuel in New York State
You can contact National Fuel by phone, mail, or in person depending on your needs. This page details how and where.
In the case of an emergency, leave your home and get to a safe place. Then call:
|24/7 Natural Gas Emergency Numbers|
|711 or 1-800-622-1220 (NY) - Speech or hearing impaired (TTY)|
Customer Service or Bill Payment
|Customer Service Number||Operating Hours|
|Buffalo Area||1-716-686-6123||7:00 AM - 6:00 PM, Monday - Friday|
|Outside Buffalo||1-800-365-3234||7:00 AM - 6:00 PM, Monday - Friday|
|Customer Service or hearing impaired,
Electronic Display (TTY or teletypewriter)
|7-1-1 or 1-800-622-1220 (NY)||7:00 AM - 6:00 PM, Monday - Friday|
Online Bill Payment
Set up an online payment account, and you will be able to view and pay your bill without having to re-enter your payment details.
To make a one-time payment from your checking or savings account, use National Fuel's one-time internet payment (no charge). To make a payment using your debit or credit card, use National Grid's Online Payment Center ($2.95 charge).
Phone Bill Payment
You can also pay your bill by phone with your:
|Checking ccount details||1-866-999-3277|
|Crebit or debit card||1-866-999-7668|
You can also contact National Fuel by mail at:
National Fuel Gas
P.O. Box 371835
Pittsburgh, PA 15250-7835
National Fuel Offices
If you'd like to a bill payment in person, for natural gas service issues, or any other concerns, you can visit one of National Fuel's customer service offices. Unless otherwise noted, they are all open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m.
|Buffalo||409 Main St. Buffalo, NY 14203|
|Cheektowaga||AppleTree Business Park 2875 Union Rd. Suite 44 Cheektowaga, NY 14227|
|Jamestown||1384 Peck Settlement Rd. Jamestown, NY 14701|