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Contact Information for National Fuel in New York State

You can contact National Fuel by phone, mail, or in person depending on your needs. This page details how and where.

Emergency Numbers

In the case of an emergency, leave your home and get to a safe place. Then call:

24/7 Natural Gas Emergency Numbers
711 or 1-800-622-1220 (NY) - Speech or hearing impaired (TTY)

Customer Service or Bill Payment

Customer Service Number Operating Hours
Buffalo Area 1-716-686-6123 7:00 AM - 6:00 PM, Monday - Friday
Outside Buffalo 1-800-365-3234 7:00 AM - 6:00 PM, Monday - Friday
Customer Service or hearing impaired,
Electronic Display (TTY or teletypewriter)
7-1-1 or 1-800-622-1220 (NY) 7:00 AM - 6:00 PM, Monday - Friday

Online Bill Payment

Set up an online payment account, and you will be able to view and pay your bill without having to re-enter your payment details.

To make a one-time payment from your checking or savings account, use National Fuel's one-time internet payment (no charge). To make a payment using your debit or credit card, use National Grid's Online Payment Center ($2.95 charge).

Phone Bill Payment

You can also pay your bill by phone with your:

Checking ccount details 1-866-999-3277
Crebit or debit card 1-866-999-7668

Mailing Address

You can also contact National Fuel by mail at:

National Fuel Gas
Cooper Station
P.O. Box 371835
Pittsburgh, PA 15250-7835

National Fuel Offices

If you'd like to a bill payment in person, for natural gas service issues, or any other concerns, you can visit one of National Fuel's customer service offices. Unless otherwise noted, they are all open Monday through Friday (excluding holidays) from 8:15 a.m. to 4:30 p.m.

Buffalo 409 Main St. Buffalo, NY 14203
Cheektowaga AppleTree Business Park 2875 Union Rd. Suite 44 Cheektowaga, NY 14227
Jamestown 1384 Peck Settlement Rd. Jamestown, NY 14701
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