Contact West Penn Power

Customer service

1-800-686-0021

Monday to Friday, 8 a.m. to 6 p.m. ET; automated self-service 24/7.

Power outage (24/7)

1-888-LIGHTSS (1-888-544-4877)

Same number across every FirstEnergy operating company in PA, OH, NJ, WV and MD.

Downed wire / life-threatening

911

Call 911 first if anyone is hurt or a wire is on the ground, then West Penn Power at 1-888-544-4877.

Greensburg headquarters

800 Cabin Hill Drive, Greensburg, PA 15601

PA corporate office and main crew-dispatch site. Account business is handled by phone or online; call first to confirm in-person hours.

Utility fact sheet

Type
Investor-owned utility (IOU)
Parent
FirstEnergy Corp (NYSE: FE)
PA customers
~720,000 electric
Counties served
24 in SW and central PA
Retail choice?
Yes (PA-wide since 1999)
PTC resets
Every 6 months (Jun 1 and Dec 1)
Regulator
PA PUC + FERC
PA headquarters
800 Cabin Hill Dr, Greensburg

What you can do here

  • 1

    Start, stop or transfer service

    Call 1-800-686-0021 at least 2 business days before move-in. Have your new address, move-in date and a photo ID ready.

  • 2

    Shop a supplier or stay on PTC

    PA has retail choice. You can stay on West Penn Power's Price to Compare (PTC) or pick a licensed Electric Generation Supplier (EGS).

  • 3

    Report an outage

    Call 1-888-LIGHTSS, text OUT to 544487, or use the FirstEnergy outage map.

All Pennsylvania utilities

About West Penn Power in Greensburg and Westmoreland County

West Penn Power was founded in 1916 and has been a FirstEnergy subsidiary since the 2011 merger between FirstEnergy and Allegheny Energy. It is the larger of FirstEnergy's two southwestern PA distribution utilities, sitting alongside the smaller Penn Power (Lawrence County and the Beaver Valley) and the central-PA operator Penelec.

The service territory spans 24 counties across southwestern and central Pennsylvania, covering an estimated 10,400 square miles. Westmoreland County, including Greensburg, Latrobe, Jeannette, Murrysville and Mt Pleasant, sits at the geographic and operational center of the system. The 800 Cabin Hill Drive campus is West Penn Power's PA corporate office and the main staging area for line crews and storm response in the region.

Like every Pennsylvania IOU, West Penn Power is delivery-only on the supply side. The electrons you use come either from West Penn Power's default supply (priced via competitive solicitations and passed through at cost as the PTC) or from a licensed third-party supplier you chose through PA Power Switch. Delivery, metering and outage response remain with West Penn Power either way.

The West Penn Power Price to Compare, in plain English

West Penn Power resets its residential default supply rate every June 1 and December 1. The PTC is the per-kWh price your supply will cost on the standard offer; you compare any third-party supplier offer against it to decide whether to switch.

Reset cadence

Every 6 months

June 1 and December 1

Default supply tariff

Residential PTC

All-in supply rate per kWh

Regulator

PA PUC

Default-service plan reviewed every 4 years

Why it matters

West Penn Power's PTC reset every six months can swing supply rates 10 to 20 percent from one period to the next. On a typical residential bill spending around $1,500 per year on supply, that translates to $150 to $300 in annual price volatility. A fixed-rate 12 or 24 month supplier offer lets you lock that volatility in exchange for a small risk premium. The current PTC is posted on the bill insert and on PA Power Switch.

Source: FirstEnergy West Penn Power residential billing; PA PUC default-service tariffs.

How to pay your West Penn Power bill

Auto-pay (free)

Recurring bank draft via My Account. No card fees.

My Account online

One-off web or app payment by bank account (free) or card (a convenience fee applies).

By phone (24/7)

Call 1-800-686-0021 for self-service IVR payment.

In person

Cash at authorized Western Union and CheckFreePay walk-in agents. Locate the closest one inside My Account.

Frequently asked questions

Is the 800 Cabin Hill Drive office a walk-in payment center?
800 Cabin Hill Drive is West Penn Power's PA corporate office and a crew-dispatch site, not a routine walk-in payment counter. For cash or in-person bill payment, the company directs customers to authorized Western Union and CheckFreePay walk-in agents, or to My Account online. Call 1-800-686-0021 before visiting to confirm current counter hours.
Can I shop for a cheaper electricity supplier in PA?
Yes. Pennsylvania deregulated retail electric supply through the 1996 Electricity Generation Customer Choice and Competition Act. You can stay on West Penn Power's default PTC or pick a licensed EGS at PA Power Switch. West Penn Power remains your delivery utility and outage contact either way; the only thing that changes is who generates the kWh.
Who do I call for a downed power line in Westmoreland County?
Call West Penn Power 24/7 at 1-888-LIGHTSS (1-888-544-4877). If a wire is on the ground or anyone is hurt, dial 911 first. Never approach a downed line; assume it is energized even if it looks dead.
How is West Penn Power different from Duquesne Light?
Two different companies in the same broad region. West Penn Power, a FirstEnergy subsidiary, covers most of the 24 counties surrounding Pittsburgh (Westmoreland, Washington, Fayette, Somerset and many others). Duquesne Light Company, owned by DQE Holdings, serves the City of Pittsburgh, almost all of Allegheny County and a slice of Beaver County. Which one delivers your power is determined by your address, not by choice.
Is help available if I cannot pay my bill?
Yes. Call West Penn Power at 1-800-686-0021 to set up a deferred payment arrangement. PA households may also qualify for LIHEAP, West Penn Power's Customer Assistance Program (CAP), Dollar Energy Fund hardship grants and LIURP weatherization. The PA PUC's Winter Termination Program limits shut-offs for low-income households from December 1 to March 31.
18 deregulated jurisdictions

More U.S. states with energy choice

Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.

See all states