Contact PECO

Customer service (24/7)

1-800-494-4000

Automated 24/7; live agents Monday to Friday 7 a.m. to 7 p.m. Single line for electric and gas accounts.

Electric outage / gas emergency (24/7)

1-800-841-4141

Same line for downed power lines and suspected gas leaks. If you smell gas, leave the building first, then call from outside.

Pay by phone

1-800-672-7117

Automated 24/7. Free bank-draft option; a flat fee applies to debit and credit card payments.

Hearing impaired (PA Relay)

711

Dial 711, then ask for PECO at 1-800-494-4000.

Utility fact sheet

Type
IOU, combined electric + gas
Parent
Exelon Corporation (NYSE: EXC)
Electric customers
~1.7 million
Gas customers
~530,000
Service area
5 SE PA counties + parts of York
Retail choice?
Electric: yes (1999) / Gas: yes
May 2026 electric PTC
~9.2 ¢/kWh
Regulator
PA PUC + FERC
Headquarters
2301 Market Street, Philadelphia, PA 19103

What you can do here

  • 1

    Start, stop or transfer service

    Call 1-800-494-4000 at least 2 business days before move-in. The same call handles both your electric and gas accounts.

  • 2

    Pick a supplier or stay on PTC

    Compare offers from licensed EGS and gas supplier (NGS) on PAPowerSwitch.com and PAGasSwitch.com.

  • 3

    Check the next PTC reset

    PECO's electric PTC resets every June 1 and December 1. The May 2026 residential rate sits near 9.2 ¢/kWh.

All Pennsylvania utilities

What PECO does (and does not) do

Pennsylvania separated electric supply from delivery in 1999, and gas supply choice followed shortly after. PECO keeps the wires, pipes and meters; the commodities themselves can be bought from PECO or from a competitive supplier.

Delivery (always PECO)

Poles, wires, gas mains, substations, meters and the team that restores power or repairs a gas main break. About 99% of PECO meters are now AMI smart meters.

Default supply (PTC + GCR)

If you do not shop, PECO procures power for you on PJM wholesale markets (electric Price to Compare, reset twice a year) and gas at NYMEX Henry Hub (Gas Cost Rate, reset monthly).

Outage & gas leak response

Whether you shop or not, PECO is the only company you call for outages, downed lines or suspected gas leaks. The single 24/7 line is 1-800-841-4141.

About PECO Energy Company

PECO traces back to 1881 as the Brush Electric Light Company of Philadelphia and consolidated into the Philadelphia Electric Company in 1902. The trade name was shortened to PECO Energy in 1994, when the company moved to a single brand for both its electric and gas operations. In 2000, PECO merged with Unicom (parent of ComEd in Illinois) to form Exelon Corporation (NYSE: EXC), today the largest U.S. utility holding company by customer count. PECO remains the regulated PA subsidiary of Exelon Utilities.

PECO is the only Pennsylvania IOU that distributes both electricity and natural gas. About 530,000 households hold a combined electric and gas account on a single PECO bill. Gas service is regulated separately by the PA PUC and has its own monthly GCR, which moves with the NYMEX Henry Hub futures strip. Combined bills can hide which commodity is driving cost swings; ask for an unbundled summary at least once a year so you know whether to shop for electric or gas (or both).

Since 2000, PECO has been a wires-only EDC on the electric side; it does not own generation. Power is procured on behalf of default-service customers through laddered full-requirements contracts auctioned through the PA PUC's default service plan, then delivered via the PJM Interconnection wholesale market.

Anatomy of a PECO bill

If you take both electric and gas from PECO, your bill has two halves, each split into supply (shoppable) and delivery (non-shoppable). The numbers below are May 2026 residential reference values.

Electric portion (Rate R)

Line item Typical May 2026 amount Shoppable?
Generation (Price to Compare) ~9.2 ¢/kWh Yes, EGS
Distribution + transmission ~6.8 ¢/kWh No
Customer charge (electric) ~$11.00 / month No
Riders (USP, smart meter, EE&C) ~0.5 to 1 ¢/kWh combined No

Gas portion (Rate GR)

Line item Typical May 2026 amount Shoppable?
Gas Cost Rate (GCR) Monthly reset, NYMEX-linked Yes, NGS
Distribution charge ~$0.65 / therm No
Customer charge (gas) ~$7.50 / month No

Reading tip

Only the generation line on the electric half and the GCR on the gas half are competitive. A combined bill can mask which commodity is moving; if the total spikes, look at the supply lines first. The PECO Price to Compare is printed on page 2 of the electric portion, and the monthly GCR is printed on page 2 of the gas portion.

PECO service area

PECO covers the City of Philadelphia and four collar counties, plus a slice of York County. Electric and gas footprints largely overlap but are not identical.

Philadelphia & Delaware Valley

Philadelphia, Media, Chester, Upper Darby, Lansdowne, Springfield, Yeadon, Norristown and the I-95 / I-476 corridors.

Chester, Bucks & Montgomery

West Chester, Coatesville, Pottstown, King of Prussia, Doylestown, Levittown, Bristol, Phoenixville and the Route 30 / US-202 corridor.

Outside PECO territory, eastern PA is served by PPL Electric (Lehigh Valley north), Met-Ed (Reading area) or Penn Power (far western PA).

PECO Price to Compare (PTC) and Gas Cost Rate (GCR)

The PTC is the per-kWh price PECO charges for default electric supply; the GCR is the per-therm price for default gas. Compare any shopping offer against these benchmarks.

Electric PTC (May 2026)

~9.2 ¢/kWh

Residential Rate R

Reset cadence

June 1 / Dec 1

Electric PTC; gas GCR resets monthly

Regulator

PA PUC

Default Service Plan + Gas Tariff

What it means for you

An electric shopping offer below ~9.2 ¢/kWh beats the May 2026 PTC. On gas, the PECO GCR resets monthly with NYMEX Henry Hub, so a fixed-price natural gas supplier (NGS) contract is essentially a hedge against winter gas spikes. Read the disclosure statement carefully: many electric and gas offers reset after a 3 to 6 month teaser period and add a cancellation fee on top.

Source: PECO Energy Company; PA Public Utility Commission default service plan and gas tariff filings; EIA Form 826, May 2026.

PECO contact directory

Use these direct lines instead of the main menu when you know what you need.

Reason for the call Number Hours
Customer service (electric & gas) 1-800-494-4000 24/7 automated, agents Mon to Fri 7 a.m. to 7 p.m.
Electric outage / gas leak 1-800-841-4141 24/7
Pay by phone 1-800-672-7117 24/7
Payment arrangements / CAP 1-800-774-9880 Mon to Fri 8 a.m. to 5 p.m.
Hearing impaired (PA Relay) 711 24/7
Energy efficiency (Smart Ideas) 1-888-973-2823 Mon to Fri 8 a.m. to 5 p.m.
Builders & new service connections 1-800-494-4000 Mon to Fri 8 a.m. to 5 p.m.
Mailing address (payments) PECO, PO Box 37629, Philadelphia, PA 19101-0629

If you cannot pay your bill

PECO participates in PA's universal-service programs and runs its own ratepayer-funded assistance. Apply before a 10-day shut-off notice arrives; once enrolled, the PA PUC's winter shut-off ban (Dec 1 to Apr 1) protects most residential customers in good standing.

Customer Assistance Program (CAP)

Caps the monthly PECO bill at a percentage of household income, with arrearage forgiveness for on-time payments. Income limits set by the PA PUC.

LIHEAP

Federal heating grant administered by the PA Department of Human Services. Opens each November, closes around early April; one application per heating season.

MEAF + MEAF Plus

Matching Energy Assistance Fund: an emergency grant of up to $500 funded by PECO customer donations and corporate matching. MEAF Plus adds a second tier for households with serious medical needs.

Can I switch suppliers in PECO territory?

Yes, on both commodities. Pennsylvania deregulated retail electric supply in 1996 (rolled out fully by 1999) and natural gas supply choice followed. PECO still owns the wires and pipes; only the supply line on your bill changes when you switch.

For electric offers, the PA PUC runs PAPowerSwitch.com; for gas, the parallel site is PAGasSwitch.com. Every listed offer must disclose the price, term, renewal terms and cancellation fee on the first page of the contract. Compare any electric offer against PECO's current PTC (~9.2 ¢/kWh in May 2026) and any gas offer against PECO's monthly GCR.

A switch typically takes 1 to 2 billing cycles and PECO does not charge a switching fee. Your supplier may bill an early termination fee if you leave a fixed-term contract before it expires, but that figure must be on the first page of the disclosure statement.

Frequently asked questions

Is PECO the same company as Exelon?
PECO Energy Company is a wholly owned regulated subsidiary of Exelon Corporation (NYSE: EXC). The merger took place in 2000, when PECO combined with Unicom (parent of ComEd in Illinois) to form Exelon. PECO is still its own legal entity and is regulated by the Pennsylvania Public Utility Commission.
Why do I get a single bill for electric and gas?
PECO is the only PA IOU that distributes both electricity and natural gas. About 530,000 households in PECO territory hold a combined account on a single bill. Each commodity is regulated separately by the PA PUC, has its own supply rate (electric PTC vs. gas GCR) and its own delivery charge. Ask for an unbundled summary at least once a year to see which commodity is driving cost swings.
What do I do if I smell gas?
Leave the building immediately. Do not flip switches, light matches or use a phone inside. Once safely outside, call PECO's 24/7 gas emergency line at 1-800-841-4141 or 911 if there is fire or injury.
What is PECO's electric Price to Compare right now?
For residential Rate R customers, the May 2026 PTC sits at roughly 9.2 ¢/kWh. The PTC resets twice a year, on June 1 and December 1; the figure printed on page 2 of your PECO bill is always the most current one. The natural gas GCR is set monthly and is published on PECO's website.
Can I shop for a cheaper electricity or gas supplier?
Yes, on both. PA deregulated retail electric supply in 1999 and natural gas shortly after. You can stay on PECO's PTC and GCR or pick a licensed Electric Generation Supplier (EGS) or Natural Gas Supplier (NGS). PECO remains the delivery utility either way. Compare offers at PAPowerSwitch.com (electric) and PAGasSwitch.com (gas).
Is help available if I cannot pay my bill?
Yes. Call PECO at 1-800-774-9880 to set up a deferred payment arrangement. Income-qualified households can enroll in CAP, apply for federal LIHEAP through PA DHS, or request a Matching Energy Assistance Fund (MEAF) grant. The PA PUC bans shut-offs from December 1 to April 1 for most residential customers who keep current arrangements in good standing.
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