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CPL Energy Reviews

Updated on
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cpl-energy-LOGO3 stars

CPL Retail Energy serves southern Texas and prides itself on its committment to community engagement. Because of mixed customer experiences with billing and service, we rate CPL Energy 3 out of 5 stars.

Looking for the right REP?Whether you are starting service or looking to choose the cheapest rate for your energy, call us at 832-460-0233 to switch suppliers in minutes!

Our Take on CPL Energy

With the right plan, we think that CPL Retail Energy could be a good choice of provider. Their prices are generally mid-range, and we like that they offer plans with free Saturday consumption. However they do not offer green rates, and there are fees attached to speaking with customer service when enrolled in an E-Plan, and for not enrolling in autopay.

BBB RANKING The Better Business Bureau has not rated CPL Energy.

Prices

CPL Retail Energy prices are generally quite competitive, though pricing can vary according to where you live. Call us at 832-460-0233 and tell us your zip code to get competing offers and find the lowest prices and best plans for you.

  • Additional Charges: CPL Energy charges $5.95 to speak with customer service for those enrolled in E-Plans, a $15 fee for not enrolling in autopay, and a $10 collection fee each time it initiates collections activity or sends a disconnect notice.

Customer Service

As is the case with all retail electric providers, customer reviews of CPL Energy are mixed. Most of the problems that customers have reported online have been related to unpleasant or frustrating interactions with customer service over the phone. CPL Retail Energy is not BBB accredited or rated, and ranks in about the middle for complaints filed to the Texas Public Utilities Commission (find the full listing here). Of the complaints filed to the PUC, most are related to billing problems.

Contract Conditions

We like that CPL Energy offers relatively transparent Terms & Conditions. However, you might want to be aware of the following:

  • No early termination fee if you move and provide proof
  • Base charge applies even if you do not use any electricity

Not Sure About CPL Energy?Call us at 832-460-0233 to speak with an energy expert and find the lowest rates available in your area!
Find out more about CPL Retail Energy

Are you a CPL Retail Energy customer? Let us know your experiences in the comments below!